As a Principal Process Manager, Continuous Improvement for Capital One’s Commercial Bank, you will be part of a smart, talented team responsible for transforming critical processes and designing innovative solutions to create an unforgettable and unparalleled experience for our associates and clients. 

The ideal candidate for this position has experience driving results via process improvement. This associate will be a customer-focused, value-adding partner who leads strategic process improvement initiatives that drive meaningful change for the Commercial Bank and provide consistent and repeatable outcomes for our customers and the business. 

Responsibilities: 

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience 

• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters) 

• Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools 

• Design future state business processes and controls that achieve and sustain desired outcomes 

• Lead workshops to creatively design/facilitate solutions 

• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.

• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.

• Deliver presentations to peers and leaders, including up to the executive level. 

• Work on a minimum of 3 or more projects at a time varying in size and complexity

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 3 years of process improvement experience

• At least 3 years of experience managing project deliverables

 Preferred Qualifications: 

• Bachelor’s Degree or military experience

• At least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• At least 2+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

• Six Sigma Certification, Lean, Change Management or Agile certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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