Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

RevenueCat

RevenueCat

51-200 employees

Manages in-app subscriptions for developers

Compensation Overview

$137kAnnually

Mid, Senior

Remote in USA

Candidates must be based in the Americas or EMEA.

Category
Customer Success Management
Sales & Account Management
Required Skills
Kotlin
Dart
Java
iOS/Swift
Objective-C
Android Development
React Native
Requirements
  • 4-5 years experience in a technical customer-facing role (technical account management, support, solutions engineering, or another heavy customer-facing role) working in a technical manner
  • Built and shipped a mobile app that integrates RevenueCat
  • Mobile app experience in one or more of the following: iOS (Swift / Objective-C), Android (Java / Kotlin), Dart, React Native
  • Great debugging skills: Identify why apps aren’t working, debug code and utilize things like stack traces to help identify issues
  • Understanding of the mobile development and release process
  • Excellent verbal, written, and interpersonal communication skills
  • Empathize with customers and their development/learning process
Responsibilities
  • Get to know our Enterprise customers and their specific implementation details
  • Learn the common frustrations our enterprise customers have, and start becoming an expert on all things RevenueCat
  • Spend time shadowing customer conversations (technical diligence, onboarding, account reviews, support, technical office hours, etc.)
  • Work with other Technical Account Managers to untangle complex customer issues
  • Find common pain points for our enterprise customers and make suggestions to the product team to help reduce customer friction
  • Jump on calls with Customer Success Managers to serve as the technical expert on the call
  • Work directly with your accounts to assist with any technical needs in the post-sales lifecycle
  • Work closely with customers to fulfill one-off requests that go beyond the regular support process to support customers’ specific use-cases
  • Lead solo office hours for your enterprise customers
  • Make significant contributions to the technical account management process that help you and your teammates be more efficient
  • Develop a super-hero like intuition for the root causes of customer issues and become an expert troubleshooter
  • Interview, hire, and mentor additional Technical Account Managers
  • Discover new and unexpected ways to delight customers with our support experience

RevenueCat provides a solution for managing in-app subscriptions for mobile apps on iOS, Android, and web platforms. It offers a subscription backend that integrates with Apple's StoreKit and Google Play Billing, allowing app developers to implement in-app purchases efficiently. The platform includes open-source SDKs that help developers set up subscriptions quickly and accurately. RevenueCat also provides real-time analytics and reporting on subscription metrics, giving developers insights beyond what is available through standard app store tools. Additionally, it features pre-built integrations and webhooks to connect in-app revenue data with other tools developers use. The company aims to simplify the management of in-app subscriptions, making it easier for developers to focus on their products.

Company Size

51-200

Company Stage

Series C

Total Funding

$66.6M

Headquarters

San Francisco, California

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for subscription management as apps shift to subscription models.
  • Growing interest in cross-platform tools boosts RevenueCat's market potential.
  • Expansion into web-based management opens new revenue streams for RevenueCat.

What critics are saying

  • Acquisition of Dipsea may not align with RevenueCat's core business focus.
  • Technical challenges in RevenueCat Billing beta could affect user experience.
  • StoreKit 2 update may require developers to update apps, causing dissatisfaction.

What makes RevenueCat unique

  • RevenueCat offers a unified solution for iOS, Android, and web platforms.
  • The platform provides real-time analytics and reporting for subscription metrics.
  • RevenueCat's open-source SDKs allow quick and correct subscription implementation.

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Benefits

Fully remote work

Remote workspace budget

Learning & development budget

PTO

Growth & Insights and Company News

Headcount

6 month growth

-4%

1 year growth

-3%

2 year growth

-7%
RevenueCat
Sep 29th, 2024
We bought a spicy audiobook app

RevenueCat, Inc. just acquired Dipsea, purveyor of fine "spicy audiobooks."

TechCrunch
Sep 26th, 2024
Subscription management platform RevenueCat acquires a ‘spicy’ audiobooks app (??!!) | TechCrunch

The idea here is to bring a subscription-based app in-house to serve as a testing ground for RevenueCat's new features.

RevenueCat
Aug 29th, 2024
After the Ship: Why and how to launch your Ship-a-ton project on Product Hunt

If you already launched your Ship-a-ton project on Product Hunt before RevenueCat, Inc. announced this collaboration, you can "Launch" the same product again (just this once, thanks to the good folks over at Product Hunt), under the condition that you update your product page (add a banner, add some context on the app, early user feedback, etc)

RevenueCat
Jul 1st, 2024
RevenueCat SDK 5.0 - The StoreKit 2 Update

Today RevenueCat released 5.0 of the iOS SDK.

TechCrunch
Apr 25th, 2024
RevenueCat raises $12M Series C as it expands its subscription management to the web | TechCrunch

With RevenueCat Billing, essentially a web SDK, developers can accept subscription payments from any website.