Emerson Electric

Builds industrial automation tools and software

Technical Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeShanghai, ChinaNo salary listed

About the Job

Requirements

Experience in after-sales service for low-voltage electrical equipment or electronic equipment.
A bachelor's degree or higher in Electrical Automation.
Excellent English reading, writing, and communication skills.
At least three years of technical experience in low-voltage electrical equipment or electronic equipment.
Ability to read and understand electrical schematics or electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings.
Proficiency in office software.

Responsibilities

Install, commission, maintain, and repair equipment; provide customer training and customer application support.
Generate revenue throughout the product lifecycle.
Follow up on customer acceptance after new equipment installation.
Summarize customer service cases in the customer service system and create customer equipment service history records.
Provide technical services, analyze customer equipment failures, identify root causes, and provide solutions.
Debug welding applications and independently complete debugging of medium-difficulty applications.
Report product issues to the internal technical department and assist with product manufacturing-process and design improvements.
For complex customer issues, organize relevant internal departments to diagnose problems, develop action plans, and track implementation.
Maintain customer relationships and continuously improve customer satisfaction with product services.

Desired Qualifications

Excellent communication and interpersonal skills.
Willingness to work long hours at customer sites and travel frequently.
Strong continuous-learning ability and hands-on skills.
Customer-centric and proactive approach.
Customer relationship management skills.
Experience in the ultrasonic, laser, or automotive industries.
Experience in after-sales service for low-voltage electrical equipment or electronic equipment.

In This Role, Your Responsibilities Will Be:

Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support.
Responsible for revenue generation throughout the product lifecycle.
Responsible for following up on customer acceptance after new equipment installation.
Responsible for summarizing customer service cases in the customer service system and creating customer equipment service history records.
Provide technical services, offering technical analysis for customer equipment failures, identifying root causes, and providing solutions.
Possess welding application debugging skills and be able to independently complete debugging of medium-difficulty applications.
Responsible for reporting product issues to the company's internal technical department, assisting in product manufacturing process and design improvements.
For complex customer issues, be able to independently organize relevant departments within the company to conduct problem diagnosis, develop action plans, and track implementation.
Maintain customer relationships and continuously improve customer satisfaction with product services.

Who You Are:

Experience in after-sales service for low-voltage electrical equipment or electronic equipment

For This Role, You Will Need:

Bachelor's degree or above in Electrical Automation
Excellent English reading, writing, and communication skills
Proficient in office software operation
Three years or more of technical experience in low-voltage electrical equipment or electronic equipment
Ability to read and understand electrical schematics or electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings

Preferred Qualifications That Set You Apart:

Excellent communication and interpersonal skills
Willing to work long hours at customer sites and travel frequently
Strong continuous learning ability and hands-on skills
Customer-centric and proactive
Customer relationship management skills
Experience in the ultrasonic, laser, or automotive industries
Experience in after-sales service for low-voltage electrical equipment or electronic equipment

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About the Company

Emerson Electric

Builds industrial automation tools and software

Emerson Electric builds automation equipment and software for organizations that operate factories, utilities, and industrial facilities. Its instruments measure conditions such as pressure and flow, while valves, controllers, and software help operators regulate processes and track equipment performance. DeltaV manages industrial control systems, and the company also develops test and measurement tools used to validate electronic products. Customers pay for equipment, software licenses, and services that support installation, maintenance, and operation across a plant's life. Emerson was founded in 1890 and is headquartered in Clayton, Missouri, in the St. Louis area.

Company size: 10,001+
Company stage: IPO
Headquarters: Clayton, MO
Founded: 1890

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