Hive Learning

B2B social learning platform for skills

Customer Success Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
Three to five years of experience in SaaS customer success or account management is required.

Responsibilities

Lead onboarding for new U.S. clients.
Conduct quarterly business reviews.
Train sales teams on Hive Perform.
Drive product usage and achieve retention greater than 90%.
Identify expansion opportunities.
Serve as the senior contact for U.S. customers.
Provide technical and strategic support.

Degree: Bachelor’s degree required

Experience: 3–5 years in SaaS CS or Account Management

Responsibilities:

•Lead onboarding for new U.S. clients

•Conduct quarterly business reviews

•Train sales teams on Hive Perform

•Drive usage and ensure >90% retention

•Identify expansion opportunities

•Serve as senior contact for U.S. customers

•Provide technical and strategic support

About the Company

Hive Learning

B2B social learning platform for skills

Hive Learning is a B2B collaborative learning platform that helps organizations drive behavioral change and skill development. It relies on social, peer-to-peer learning with group-based microlearning, personalized development paths, and real-time analytics to weave learning into daily work. Its differentiators include a focus on on-the-job application inspired by elite sports coaching, scenario-based training, and AI-assisted content creation to scale programs from 50 to 100,000+ learners. The goal is to enable continuous learning at scale and improve workforce performance across enterprises.

Company size: 11-50
Company stage: Early VC
Total funding: $4.6M
Headquarters: London, United Kingdom
Founded: 2013

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