It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The IT Support Specialist will support IT business and enterprise operations teams in
multiple US time zones. The IT Support Specialist will apply internal customer service
skills, technical knowledge and expertise, and technical trouble shooting skills to
support the IT business practice and its internal customers.
DUTIES AND RESPONSIBILITIES:
● Serve as the first point of contact and front-end support answering inbound
bound helpdesk requests for all areas of the IT Enterprise, interacting with
employees, customers, vendors, and contractors
● Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and
remote connectivity, IT hardware, software, applications, peripherals and
mobile and desktop equipment
● Install desktop and laptop hardware, software and peripheral components as
required
● Perform onboarding and maintenance of corporate user accounts and groups
within Microsoft Active Directory
● Perform maintenance and troubleshooting on printers and copiers and IP
telephony systems
● Configure, update, wipe and/or repair Windows and Mac desktop systems
● Support the corporate base of iPhone and Android mobile users.
● Setup, configure and troubleshoot Microsoft Office applications and perform
administrative functions within Microsoft Office 365
● Follow up on tracked requests and ensure timely resolution, with goal to
resolve all issues first call
● Provide feedback on reducing ticket times and helpdesk efficiency
● Engage and contribute with the IT team on projects and task supporting
business Enterprise needs
● Provide wireless network support for users including connectivity issues and
administrative functions of the system
● Assist in development of procedures that outline how incidents, requests, and
problems are identified, documented, escalated and managed
QUALIFICATIONS:
● High school diploma or equivalent and 3-4 years’ proven experience in a
helpdesk environment (Tier II support)
● Strong understanding of computer systems, mobile devices, and applications in
an Enterprise IT environment
● Experience with wired and wireless Local Area networks (LAN), Wide Area
networks (WAN) and Networking preferred
● Ability to diagnose, troubleshoot and resolve basic to complex end user
technical issues
● Working knowledge of Microsoft and Mac operating systems and Office
products
● Excellent oral and written communication skills
● Certification on Microsoft Client or Server products is preferred, but not
required
● SharePoint, Salesforce or ServiceNow experience is preferred, but not required
COMPETENCIES:
● Adaptability - Adapts to changes in the work environment; Manages
competing demands; Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.
● Attendance/Punctuality - Is consistently at work and on time; Ensures work
responsibilities are covered when absent; Arrives at meetings and
appointments on time.
● Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets commitments.
● Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on time or
notifies appropriate person with an alternate plan.
● Diversity - Demonstrates knowledge of EEO policy; Shows respect and
sensitivity for cultural differences; Educates others on the value of diversity;
Promotes a harassment-free environment; Builds a diverse workforce.
● Innovation - Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops
innovative approaches and ideas; Presents ideas and information in a manner
that gets others' attention.
● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.
● Judgement - Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for decisions; Includes
appropriate people in decision-making process; Makes timely decisions.
● Oral Communication - Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings.
● Organizational Support - Follows policies and procedures; Completes
administrative tasks correctly and on time; Supports organization's goals and
values; Benefits organization through outside activities; Supports affirmative
action and respects diversity.
● Professionalism - Approaches others in a tactful manner; Reacts well under
pressure; Treats others with respect and consideration regardless of their
status or position; Accepts responsibility for own actions; Follows through on
commitments.
● Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even when
dealing with emotional topics.
● Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve performance;
Monitors own work to ensure quality.
● Safety and Security - Observes safety and security procedures; Determines
appropriate action beyond guidelines; Reports potentially unsafe conditions;
Uses equipment and materials properly.
● Teamwork - Balances team and individual responsibilities; Exhibits objectivity
and openness to others' views; Gives and welcomes feedback; Contributes to
building a positive team spirit; Puts success of team above own interests; Able
to build morale and group commitments to goals and objectives; Supports
everyone's efforts to succeed.
● Technical Skills - Assesses own strengths and weaknesses; Pursues training
and development opportunities; Strives to continuously build knowledge and
skills; Shares expertise with others.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
● Occasionally required to stand
● Occasionally required to walk
● Continually required to sit
● Occasionally required to climb, balance, bend, stoop, kneel or crawl
● Occasional exposure to wet and/or humid conditions (non-weather)
● Occasional work near moving mechanical parts
● Occasional exposure to outside weather conditions
The above is intended to describe the general content of and requirements for the
performance of this job. It is not to be construed as an exhaustive statement of duties,
responsibilities, or physical requirements. Nothing in this job description restricts
management’s right to assign or reassign duties and responsibilities to this job at any
time. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Aligned Data Centers is an equal opportunity employer that embraces diversity and is
committed to building a team that represents a variety of backgrounds, perspectives,
and skills. Equal employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy, national origin, age,
physical and mental disability, marital status, sexual orientation, gender identity,
gender expression, genetic information, military and veteran status, and any other
characteristic protected by applicable law. All aspects of employment including the
decision to hire, promote, discipline, or discharge, will be based on merit, competence,
performance, and business needs
BENEFITS & PERKS:
Aligned Data Centers is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.
Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.
Aligned Data Centers builds scalable data center infrastructure for hyperscalers and enterprises. Its Adaptive Data Center platform uses modular, prefabricated power and cooling, including Delta³ and DeltaFlow cooling, to support high-density racks and ExpandOnDemand capacity. It offers colocation and build-to-scale on a pay-for-use model plus private connectivity to AWS, Azure, and Google. The company emphasizes sustainability with renewable energy matching and waterless cooling and aims to provide AI-ready, high-performance infrastructure that scales with client needs.
Company Size
501-1,000
Company Stage
N/A
Total Funding
$22.9B
Headquarters
Plano, Texas
Founded
2013
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Learn how Frontier Group repowered a retired coal plant to meet surging power demand. Specializing in asset redevelopment across the US, Frontier Group of Companies purchases distressed or antiqued assets from businesses looking to divest for any number of reasons and takes on all associated environmental liabilities and related challenges. Under the leadership of owners David Franjoine and Dennis Franjoine, the company's mission is to clean up those sites, meet all environmental compliance requirements, and identify the next best use for each property (including new power generation); one that delivers real benefit to the local and regional communities it serves. While Frontier Group operates across the country, its current focus is the former 2,700 MW Bruce Mansfield coal-fired power plant in Shippingport, Pennsylvania. Since the plant closed in 2019, the company has been determining the next best use for the site while evaluating the economic implications. Given the rapidly growing demand for power generation, driven in large part by the explosion of data center development, the team concluded that the most valuable use of the site was to strip out the coal infrastructure and repower the plant using natural gas. "This allows us to use all of the infrastructure already in place, which supports a speed-to-market solution and revitalizes a power plant that had been providing well-paying jobs and a good tax base for the local school district and community since the late 1970's," explains Christopher Cox, Vice President of Power Generation at FGC. This facility was of great interest for Frontier Group due to its scale and strategic position. Indeed, the former Bruce Mansfield plant is one of the largest power facilities east of the Mississippi River and has been a major energy supplier to the region for decades. It also sits alongside one of the largest inland harbors on the Ohio River, adding significant logistical value. Given that the power plant was built in the late 1970s, its design meant that many industrial requirements were already in place to reduce environmental risk. Moreover, the plant had also been fully scrubbed and operated with an off-site fly ash landfill, so there were no environmental liabilities on the property itself. Its heat rate was already in the lower 9000s, which is a highly competitive figure given the way the original units were designed. All of this meant the site could be cleaned and returned to productive industrial use quickly, without needing extensive environmental remediation. Frontier Group began its due diligence on the conversion in early 2023 and moved forward with the understanding that the plant needed to re-enter the energy market to help meet the surging power demand being driven by data center growth. Now known as the Shippingport Industrial Park, this project required close collaboration with a major developer and its technology partner. Christopher explains how Frontier Group managed to maintain efficient collaboration throughout the project. "A project of this magnitude requires strong communication among all the parties. We engaged all local stakeholders very early in the process to clearly share our vision for the entire site, which includes not only the power plant redevelopment but also the development of an adjacent data center campus and the power requirements that come with it. Similarly, we made sure the local community and key stakeholders in the region understood that our project would not be a burden on the area or create negative impact. We were transparent about the fact that our goal for the power plant would be to supply new generation into the grid, self-power critical assets on the facility, and follow all required permitting guidelines and regulatory requirements." Far from being a burden, the project is actually set to deliver substantial economic benefit to the region. Direct investment in the project is expected to exceed $1.8 billion, with over 1500 construction workers on site during the development process. "When you apply an indirect evaluation to those direct expenditures, looking at the ripple effect on the local economy through hotel stays, catering, local services and all the spending that flows from a project of this scale, the indirect benefit to the region is estimated at around $3.5 billion," Christopher notes. "And that is just our portion of the project. Aligned Data Centers (ADC), recently announced publicly that they are developing a data center campus adjacent to our site on land we cleaned, enabled, and sold to ADC, with over $10 billion of anticipated direct economic impact. We intend to continue training, developing, and hiring locally as much as we can as we move into operation of the facility in the future." On the technical side, the plant's existing infrastructure has proved to be a major advantage. Early assessments conducted with boiler conversion specialists, B&W, quickly confirmed that Frontier could retrofit and redesign the burners to support the steam requirements for the existing steam turbines, enabling the correct power output from each unit and better speed-to-market. Importantly, all of the critical infrastructure, including transformers and local substation connections, remains in place, meaning the path to bringing units online is much shorter than it would be for greenfield development. The only remaining critical supply chain item is the burner configuration, which is being finalized with B&W and is on track to meet the current project timeline. In terms of permitting and interconnection, Frontier Group is currently in the first stage of development, working closely with local, state, and government officials on all the permitting required for the Shippingport facility. The company is also engaged with PJM Interconnection, the regional grid interconnection authority, and expects interconnection approval by mid-2028. Once that is secured, all necessary upgrades can be completed, with the units anticipated to come online in early 2029. "We had the pleasure of hosting US Senator David McCormick at our Shippingport Industrial Park facility earlier this year, along with many other Local and Commonwealth of Pennsylvania Representatives," says Robert Zuchlewski, COO of FGC. "Senator McCormick recognized the importance of our project in addressing the nation's power needs and fulfilling a power dominance position for our country, along with the economic importance of job creation and tax base support for the region. Our facility was once part of the power backbone of PJM and we are proud to be bringing that generation back online to support all aspects of the country's power needs." FGC CEO, David Franjoine added, "We are working closely with all regulatory officials and being purposeful with our actions. Permitting and compliance are our top priority; there is no room for shortcuts. A critical need doesn't justify skirting regulations or permitting processes. PA Governor Shapiro recently issued Executive Orders, in our opinion, geared toward ensuring responsible development with regards to the data center industry and related development. We support the Governor's directives and respect that communities and regions can't be sacrificed for the sake of industry pressures. We are always careful to make sure communities and stakeholders have their questions answered and voices heard. Our efforts to convert and restart this power generation facility will directly, and positively, impact every utility customer (small and large users) in the PJM Grid System." Against the backdrop of a stretched American power infrastructure, the Shippingport Industrial Park project is particularly significant as its ability to return 2.5 gigawatts of generation capacity to the grid (a capacity that had recently been removed) gives PJM the flexibility to support additional growth in the region. These are large, base-loaded units designed to provide stable, sustained power output, which will help control costs and support reliability across the region. Looking further ahead, Christopher sees flexible natural gas generation as a way of maintaining long-term grid resilience and supporting renewable energy. "It is difficult to know exactly where the energy market will be in a decade, but we do know that to remain competitive on the global industrial stage, the US needs reliable and sufficient power generation. A power plant like ours helps meet those goals while supporting overall growth and sustainability, as the country develops small modular reactor technology and advances its carbon-free energy footprint. Our development is a critical project for closing that gap, keeping energy supply secure and giving the nation the space to work through the right long-term transition over the next 20 years," he concludes. Manel Bouzerita. Manel Bouzerita is a Deputy Editor with a background in screenwriting and three years of experience in writing content for various B2B magazines. As part of her work on Retail Merchandiser, she covers the latest industry trends and news, looking to bring fresh, original stories to light.
Aligned Data Centers supports Boys & Girls Clubs of Frederick County to expand access to youth programs. Oct 08, 2026, 13:27 ET FREDERICK, Md., Oct. 8, 2026 /PRNewswire/ - Boys & Girls Clubs of Frederick County (BGCFC) today announced a new community partnership with Aligned Data Centers to help expand access to youth programs for children and families across Frederick County. Through its contribution, Aligned will serve as the Co-Presenting Sponsor of BGCFC's 2nd annual Blue & Bubbly event, taking place Thursday, October 8, at 7th Sister Restaurant. Commenting on this new partnership, Boys & Girls Clubs of Frederick County CEO Timika Thrasher said: "We are so excited to welcome Aligned as a new partner in support of our youth. Our mission isn't possible without community supporters and corporate sponsors who are willing to invest in the futures of youth in this great community. We thank the team at Aligned for believing that ALL youth deserve access to opportunities to succeed and create their own great futures." "At Aligned, we believe in building strong foundations, and there is no better investment than our local youth. We are incredibly proud to support the Boys & Girls Clubs of Frederick County, helping them sustain a supportive environment where young people can receive guidance, explore their potential, and form meaningful connections that help shape their future," said Joanna Soucy, EVP of Brand Strategy at Aligned Data Centers. Funds raised by the Blue & Bubbly dinner event will help keep Club programs affordable for youth and families in Frederick County. About 56% of youth served by the Club receive some level of financial aid towards their membership dues. About Boys & Girls Clubs of Frederick County: Boys & Girls Clubs of Frederick County is the premier youth development organization in Frederick County, providing children with the highest quality programs and opportunities for success. The mission of Boys & Girls Clubs of Frederick County is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Boys & Girls Clubs of Frederick County serves youth from all different backgrounds and demographics, and no child or family is ever turned away based on an inability to pay membership dues. More than half of the youth served annually receive partial or full scholarship. For more information, visit bgcfrederick.org. About Aligned Data Centers: Aligned Data Centers delivers sustainable, ultra-efficient, and adaptive infrastructure for the world's most demanding technology workloads. Fueled by over 50 patents for award-winning, water-saving cooling technology and a commitment to responsible development, our facilities underpin the digital applications society relies on every day. Aligned is committed to the communities we serve, transforming industrial sites into technology hubs, generating local jobs and fostering widespread skilled workforce development. Learn more by visiting www.aligneddc.com. SOURCE The Boys & Girls Club of Frederick County
Phaidra has partnered with Aligned Data Centers to deploy its Prism platform across Aligned's data center portfolio. Prism is a read-only intelligence layer that analyses telemetry from building management systems, electrical power monitoring systems, and other infrastructure systems to identify irregularities and accelerate root cause analysis. The platform provides facility-specific intelligence through a natural language interface, helping operations teams respond faster and strengthen reliability. Prism integrates NVIDIA DSX Exchange to unify data across mechanical, electrical, power, cooling, and IT systems. "Assistive intelligence systems like Phaidra Prism don't replace our teams' expertise — they amplify it," said Michael Welch, CTO of Aligned Data Centers. The partnership aims to help operators manage increasingly dynamic infrastructure with greater speed and confidence.
A new market analysis reports Colombia's data centre IT capacity is expected to exceed 200 MW by 2031, representing nearly four times current installed capacity. The study covers 25 operational facilities and 10 upcoming projects across Barranquilla, Bogotá, Cali and Medellín. Bogotá dominates the market, accounting for over 98% of the country's total data centre capacity. Leading operators include ODATA, Equinix, Cirion Technologies and KIO Networks. Most existing facilities are designed to Tier III standards. The database provides facility-level intelligence including white-floor space, IT load capacity, and retail and wholesale colocation pricing. It is designed to support investment planning, competitive benchmarking and business development for data centre operators, construction contractors, infrastructure providers and investors tracking Colombia's digital infrastructure market through 2031.
Phaidra and Aligned Data Centers partner to Empower operations teams and Strengthen Data Center Reliability with AI. 29 September 2026 Aligned Data Centers Deploys Phaidra Prism, Leveraging the NVIDIA DSX AI Factory Platform to Deliver AI-driven Insights that Empower Operators and Strengthen Data Center Reliability SEATTLE, Sept. 29, 2026 - Phaidra, the leading provider of AI agents for data center operations, today announced a partnership with Aligned Data Centers ("Aligned"), a leading developer and operator of ultra-efficient data centers for the world's most demanding workloads, to deploy its Prism platform across Aligned's data center portfolio. Prism equips Aligned's operations teams with facility-specific intelligence that accelerates response time, strengthens data center reliability, and supports the growing operational demands of next-generation digital infrastructure. "As digital infrastructure becomes increasingly sophisticated and dynamic, our operational approach must also evolve. Aligned has built industry-leading infrastructure that can adapt to the demands of high-density computing, and together we're bringing that same adaptability to data center operations - helping teams run facilities with greater speed, efficiency, and reliability," said Jim Gao, CEO and Co-founder at Phaidra. Phaidra Prism is a read-only intelligence layer that is purpose-built for data center operations. The platform continuously analyzes telemetry from building management systems (BMS), electrical power monitoring systems (EPMS), and other infrastructure systems alongside operational documentation to identify early-stage irregularities, accelerate root cause analysis, and deliver contextual guidance through a natural language interface. "Data center environments are more dynamic and advanced than ever before. To meet this moment, we owe it to our operators to put the best tools in their hands," says Michael Welch, CTO of Aligned Data Centers. "Assistive intelligence systems like Phaidra Prism don't replace our teams' expertise - they amplify it, surfacing critical context in real time so our operators can act with greater speed and precision. Beyond daily operations, this technology adds tremendous value by streamlining new capacity commissioning and elevating quality assurance across our portfolio. Ultimately, this partnership is an investment in our people as much as our infrastructure." As digital infrastructure continues to scale, data center operators are supporting increasingly dense and dynamic workloads that create more complex interactions across compute, power, cooling, and networking systems. Traditional monitoring tools were designed to surface raw data, not provide context. To navigate these advanced environments and maintain reliable performance, operators must quickly prioritize operational needs and access the key insights required for rapid decision-making. Phaidra has integrated NVIDIA DSX Exchange, part of NVIDIA DSX OS, into Phaidra Prism. Prism uses DSX Exchange as a common data layer to bring together information across mechanical, electrical, power, cooling, and IT systems, providing operators with a unified view of data center infrastructure through a conversational interface. The partnership reflects Aligned's continued investment in technologies that enhance operational excellence across its data center portfolio. Together, Phaidra and Aligned are advancing a new approach to AI-assisted operations, combining real-time intelligence with human expertise to help teams manage increasingly dynamic infrastructure with greater speed, confidence, and reliability. About Phaidra Phaidra is a leading provider of AI agents for AI factories, maximizing the performance, reliability, and efficiency of critical infrastructure at gigawatt scale. Its AI agents span operational intelligence and autonomous optimization, enabling operators to better understand infrastructure behavior and accelerate root cause analysis. By unifying data across power, cooling, and AI infrastructure, Phaidra helps maximize available compute capacity while enabling faster incident response and more confident operations. Phaidra is helping define the next generation of AI-native infrastructure operations. Learn more at www.phaidra.ai About Aligned Data Centers Aligned Data Centers delivers sustainable, ultra-efficient, and adaptive infrastructure for the world's most demanding technology workloads. Fueled by over 50 patents for award-winning, water-saving cooling technology and a commitment to responsible development, its facilities underpin the digital applications society relies on every day. Aligned is committed to the communities Phaidra serve, transforming industrial sites into technology hubs, generating local jobs and fostering widespread skilled workforce development. For more information, visit www.aligneddc.com.