Operations Manager (Practice Manager)
About the job
- At least 3 years of experience in healthcare practice management.
- A bachelor's degree is strongly preferred; a healthcare administration background is preferred.
- Demonstrated success in team leadership and development.
- Ability to manage financial and operational metrics.
- Experience with healthcare electronic health records, practice management, and scheduling systems.
- Ability to sit at a desk and work on a computer for prolonged periods, and lift up to 15 pounds at times.
- Lead the operational and business functions of the practices, ensuring effective day-to-day operations and building a high-performing team.
- Implement organizational initiatives, drive team performance, manage practice operations, and partner with the Therapy Supervisor to support an environment for mental health care.
- Directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.
- Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges.
- Implement standardized workflows across the care lifecycle to improve patient access, flow, and experience.
- Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes.
- Improve key performance metrics, including new patient conversion, retention, and no-show and cancellation rates.
- Oversee front desk operations, patient communication, and self-pay collections to support patient experience and financial performance.
- Lead practice-level financial and operational performance, including budget management and data-driven decision-making.
- Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management.
- Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration.
- Healthcare administration background.
About the company
SOL Mental Health is an integrated mental health provider that delivers therapy and psychiatry through both in-person offices and virtual telehealth appointments. Its licensed therapists and psychiatric nurse practitioners work collaboratively to offer individual, family, group, and couples therapy plus psychiatric diagnosis and medication management for adults, children, and adolescents, often with same-day or next-day availability. Patients schedule visits, message their care team, and attend video or in-office sessions through the company's app, and it is in-network with major insurers. What sets SOL apart is its coordinated therapist-and-psychiatrist model, a digital-first patient experience, and a local presence in Colorado, Maryland, New York, Virginia, and Washington, D.C., alongside nationwide virtual care. The goal is to make compassionate, affordable mental health care more accessible to the communities it serves.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2014
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Simplify's Take
What believers are saying
- SOL opened Castle Rock in March 2026, its tenth Colorado location, signaling expansion.
- Ruby Mehta joined as VP of therapy and integrated care on December 2, 2025.
- Great Place To Work certification and new partnerships improve clinician recruiting in 2026.
What critics are saying
- Private-equity-backed Mindpath and LifeStance pressure SOL on hiring, prices, and referral capture.
- Insurance denials and reimbursement cuts can squeeze margins within 2026 as claims costs rise.
- SOL's growth depends on local clinic density; one failed market can stall the model.
What makes SOL Mental Health unique
- SOL Mental Health combines therapy and psychiatry under one roof across five geographies.
- Its CU Anschutz partnership and school-primary care referrals embed it into local care networks.
- Same-day, in-person, and virtual visits with most major insurers remove access friction.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Holidays
- Parental Leave
- Health Savings Account/Flexible Spending Account
- Disability Insurance
- Life Insurance
- Company Equity