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Mercier Consultancy Group

Italian Speaking B2B Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Italian is required.
  • A valid EU passport is mandatory.
  • Previous experience in the Customer Support Services industry or B2B client management is required.
  • The candidate must be able to work in an on-site office environment in Sofia, Bulgaria.

Responsibilities

  • Act as a primary point of contact for B2B clients, delivering support and tailored service solutions.
  • Maintain professional relationships with stakeholders to support client satisfaction.
  • Resolve complex inquiries using Italian proficiency.
  • Analyze client needs and provide business solutions that support operational success.
  • Collaborate with cross-functional teams to streamline support processes and maintain service quality standards.
  • Document client interactions accurately in the customer relationship management (CRM) system to track performance metrics and support business goals.
  • Participate in regular team briefings to align on regional key performance indicators (KPIs) and company objectives.

About the Company

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