B

Binance

Runs a global cryptocurrency trading exchange

Technical Support Engineer

Full-TimePosted on 10/26/2026
No salary listed
Senior
Remote in Singapore
RemoteRemote-first, work-from-home arrangement; may vary depending on the role and team.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 5 years of experience in one or a combination of DevOps/infrastructure, software development, or technical support, solutions, or project management.
  • For DevOps/infrastructure experience: CI/CD; a public cloud platform such as AWS, GCP, Azure, or Alibaba Cloud; Linux; containers such as Docker or Kubernetes; infrastructure as code; monitoring and logging; scripting; and networking fundamentals including HTTP(S), DNS, proxies, and VPN.
  • For software development experience: backend development with Java/Spring Boot, Go, Python, Node.js, or Rust; frontend development with JavaScript or TypeScript; or client development for Android, iOS, H5, or Flutter.
  • For technical support, solutions, or project management experience: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.
  • Fluency in English is required to coordinate with overseas partners and stakeholders.
Responsibilities
  • Support retail and VIP users on the App, Website, Desktop Client, and API.
  • Troubleshoot and resolve technical issues by using logs, databases, monitoring, and code to identify root causes.
  • Identify product bugs and opportunities for improvement, and work with business units to improve the product and user experience.
  • Assist the Incident Management team with technical incidents, participate in post-incident reviews, and provide recommendations.
  • Build and maintain internal tools and automation, including AI-driven tools, to improve team efficiency.
Desired Qualifications
  • Experience with production AI projects, including skills, harnesses, or agentic loops.
  • A background in financial services or Web3.
  • Additional languages, such as Mandarin.

About the company

Binance runs a cryptocurrency exchange for individual traders and institutions, with markets for buying digital assets outright and trading contracts tied to their prices. Its platform combines spot trading with margin, futures, and options tools, letting users manage several trading strategies through a single account. Customers also buy crypto using supported payment methods, track market prices, and manage portfolios through its website and mobile app. Binance earns trading fees, with rates based on trading volume, account tier, and the type of transaction, and runs research and education services for people learning about digital assets. The business launched in July 2017.

Company Size

5,001-10,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$2B

Headquarters

Decentralised

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Many roles support location flexibility: Binance advertises remote work and flexible working hours.
  • Payments broaden customer use: Binance Pay supports merchant purchases with more than 100 cryptocurrencies.
  • Support reaches varied customers: Binance advertises round-the-clock service in 40 languages.

What critics are saying

  • Expect demanding work: Binance names Hardcore as a core value and explicitly asks employees to work hard.
  • User protection carries Bitcoin exposure: Binance's SAFU emergency fund held 15,000 BTC as of February 2026.
  • Geographic exclusions constrain reach: Binance's ADGM terms prohibit customers from listed countries.

What makes Binance unique

  • BNB rewards trading loyalty: Binance cuts spot fees by 25% when customers pay with its ecosystem token.
  • Users check their own balances: Binance combines account-inclusion trees with privacy-preserving proofs in its reserve verification.
  • Launchpool ties project discovery to deposits: Binance users lock eligible crypto to receive proportional token airdrops.

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Benefits

  • Competitive salary
  • Option to be paid in crypto
  • Health insurance
  • Flexible working hours
  • Remote work for many roles
  • Company sponsored holidays
  • Learning and development programs
  • Free language classes
  • Relocation support
  • International transfers mid-career

Growth & Insights and Company News

6 month growth

0%

1 year growth

1%

2 year growth

0%
The Digital Track
Oct 23rd, 2026
Paybis expands European crypto purchases with four new local payment methods.

Paybis expands European crypto purchases with four new local payment methods. October 23, 2026 The Currency Analytics general Positive Paybis has expanded its European crypto purchasing options by integrating four new local payment methods - iDEAL for the Netherlands, BLIK for Poland, Multibanco for Portugal, and EPS for Austria - allowing users in these markets to buy cryptocurrency without entering card details for the first time. The addition removes a major friction point in the retail crypto onboarding experience, as local bank-linked payment systems are already trusted and widely used by millions of everyday consumers across Europe. For traders and newcomers researching how to buy crypto in Europe, European crypto payment methods, and fiat-to-crypto on-ramps, Paybis's expansion directly addresses the accessibility gap that has historically slowed retail adoption in non-English-speaking EU markets. The move comes amid intensifying competition among crypto exchanges and on-ramp providers to capture European market share under MiCA regulation, where user experience and local payment compatibility are becoming key differentiators. By supporting iDEAL, BLIK, Multibanco, and EPS, Paybis aligns itself with consumer banking habits in four countries that collectively represent tens of millions of potential crypto buyers who have been underserved by card-only platforms. The elimination of card details also reduces chargeback risk and payment friction, which could meaningfully improve conversion rates for Paybis across these regions. Watch for Paybis to announce additional European local payment integrations as it competes for market share with larger platforms like Coinbase and Binance. Paybis enables crypto purchases via iDEAL, BLIK, Multibanco, and EPS in Europe, removing the need for card details for users in four key markets.

Crypto.com
Oct 22nd, 2026
24/7 bStocks valuation updates announced by Binance.

24/7 bStocks valuation updates announced by Binance. News Thu, 22 Oct 2026 17:08:52 UTC 1 day ago Binance has announced that the bStocks collateral valuation will now operate around the clock. This development aims to support dynamic updates to the bStocks Collateral Index Price, enhancing trading efficiency for users. As noted in a recent tweet by Binance, this move could significantly impact user experiences and market dynamics as traders adapt to the new features. The story so far. The broader crypto market is currently displaying mixed signals, with varying momentum across key assets. Binance's recent announcement regarding the 24/7 updates to the bStocks collateral valuation adds a layer of operational enhancement that traders may find beneficial. By supporting dynamic updates, Binance aims to ensure that users have access to more accurate and timely pricing information, which is crucial in today's fast-paced trading environment. This feature could also contribute to a more stable trading atmosphere as it addresses the challenges of price volatility. The essentials. * Binance's new bStocks collateral valuation operates 24/7. The platform supports dynamic updates to the collateral index price. This feature aims to enhance trading efficiency for users. Improved collateral valuation can influence market sentiment. Traders can expect more accurate pricing information with the new updates. What the data shows. Currently, Binance's trading volume and price data are not available, indicating a period of low market activity. This lack of trading figures could suggest that users are awaiting the implementation of the new bStocks features before making significant moves. As traders monitor the effects of these updates, the market may see shifts in sentiment and activity levels in the coming days. ... Continue reading the full article at the original source below. This content is automatically aggregated. Full credit goes to the original publisher (coinfomania.com).

Coinfomania
Oct 22nd, 2026
How Binance's latest security actions aim to protect users.

How Binance's latest security actions aim to protect users. October 22nd, 2026 Binance enhances security protocols after a PHP vulnerability. Here's why user protection is a top priority. Quick take. Summary is AI generated, newsroom reviewed. * Binance is enhancing security measures after a PHP vulnerability was disclosed. * The exchange's proactive approach aims to protect users and their assets. * Traders are watching how these changes might affect platform trust. Sponsored: Rainbet - 20k Weekly Raffle FREE ticket, 3000+ Slots/Originals/Sports Claim Ticket Binance is taking significant steps to enhance its security following the disclosure of a PHP security vulnerability. The exchange's proactive measures aim to protect users and strengthen platform integrity, as stated in a recent announcement by Binance on Twitter. This commitment to security underscores the importance of user safety in the crypto ecosystem, especially amid rising concerns about cyber threats. You can read more about it here. Inside the move. The broader cryptocurrency landscape is currently displaying mixed signals, with various assets showing uncertain momentum. In this context, Binance's decision to implement proactive safeguards ahead of the official patch release is crucial. The exchange has assured users that it is closely monitoring developments and enhancing security measures to maintain a secure environment. This move comes at a time when user trust is paramount in the crypto space. Key takeaways. * Binance has disclosed a PHP security vulnerability that necessitated immediate action. The exchange has implemented proactive safeguards to mitigate potential risks. Ongoing monitoring of developments is part of Binance's security strategy. Users can expect continued improvements in the platform's security measures. This approach reflects Binance's commitment to user safety and ecosystem integrity. Price action breakdown. Currently, Binance is navigating a complex market environment characterized by fluctuating trader sentiment. While the details on specific trading volumes remain unreported, the focus on security and user protection is likely to resonate positively within the community. Traders are paying close attention to how these security enhancements will impact user engagement and confidence in the platform moving forward. Binance is one of the largest cryptocurrency exchanges globally, providing a platform for trading various digital assets. The platform's user base relies on its security protocols to protect their investments, which is why the recent PHP vulnerability disclosure is significant. The exchange operates under the jurisdiction of multiple regulatory bodies, emphasizing the need for stringent security measures to safeguard its users. What to watch. Looking ahead, traders should monitor Binance's ongoing security enhancements and their effects on user trust. As the exchange continues to adapt and respond to vulnerabilities, there may be implications for user engagement and trading volume. Additionally, the broader crypto market will likely react to how effectively Binance manages this situation, influencing sentiment around security practices in the industry. Contributors: Coinfomania News Room Followed by top voices in crypto Follow Coinfomania on google News. Get the latest crypto insights and updates.

Gate.com
Oct 22nd, 2026
EVEDEX integrates Binance Wallet for crypto perpetual futures trading.

EVEDEX integrates Binance Wallet for crypto perpetual futures trading. 2026-10-21 23:33:18 Key takeaways. * EVEDEX integrated Binance Wallet integration enabling direct account creation and gasless crypto perpetual futures trading at up to 200x leverage on Arbitrum. * According to platform data, EVEDEX reports over 74,000 registered traders with monthly trading volume exceeding $15B and fee structure of 0.015% maker and 0.045% taker. * EVEDEX plans to expand offerings to include forex and index perpetual contracts alongside copy trading functionality. EVEDEX, a hybrid decentralised exchange, has integrated with Binance Wallet. Users can now create an EVEDEX account directly through Binance's self-custodial wallet and trade crypto perpetual futures at up to 200x leverage with gasless execution. The platform combines an off-chain order book for matching with on-chain settlement on Arbitrum. EVEDEX combines off-chain matching with on-chain settlement. EVEDEX uses an off-chain order book to handle matching at the speed of a centralised venue, while trades settle on-chain on Arbitrum. The exchange reports more than 74,000 registered traders and monthly trading volume above $15B. Maker fees are 0.015% and taker fees 0.045%. Binance Wallet Users access gasless trading. Binance Wallet users access EVEDEX with the wallet they hold. Deposits are processed through Rhino.fi's bridge, which routes funds to EVEDEX on Arbitrum. Once funds are on the platform, execution is gasless. Funded trading accounts are available on the same balance, and the platform's AI-powered trading tools and education centre are accessible alongside them. EVEDEX plans forex and index perpetual contracts. Planned additions include further forex and index perpetual contracts and copy trading. Faq. What leverage does EVEDEX offer for crypto perpetual futures? EVEDEX offers crypto perpetual futures trading with up to 200x leverage. How do Binance Wallet users deposit funds on EVEDEX? Deposits are processed through Rhino.fi's bridge, which routes funds to EVEDEX on Arbitrum. Disclaimer: The information on this page may come from third-party sources and is for reference only. It does not represent the views or opinions of Gate and does not constitute any financial, investment, or legal advice. Virtual asset trading involves high risk. Please do not rely solely on the information on this page when making decisions. For details, see the Disclaimer.

The Digital Track
Oct 20th, 2026
Binance wallet launches copytrade to mirror selected wallet trades.

Binance wallet launches copytrade to mirror selected wallet trades. October 20, 2026 Tokenpost general Positive Users can choose an address from a leaderboard or enter one directly, then set a purchase amount and take-profit and stop-loss levels.