Senior Business Systems Analyst

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

As a Sr Business Systems Analyst, focusing on Oracle Fusion Subscription Management Cloud (SMC), you will be responsible for ensuring the reliability, availability, and scalability of critical systems and SaaS platforms. Systems under the care of a Sr BSA must operate effectively and reliably through scalable solutions and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of solutions, drive automation initiatives, and monitor and maintain the performance of critical systems.

What You’ll Do

• Support and maintain technology systems to ensure optimal performance, reliability, and security.
• Collaborate with business stakeholders, solution owners and solution architects, to configure and optimize platform settings to meet business needs. This includes configuring workflows, automation, and integrations with other systems.
• Partner with cross-functional teams to design and implement scalable and robust system architecture to improve services on an ongoing basis
• Configure, support, and enhance Oracle Fusion Subscription Management Cloud, including subscription products and pricing, billing and renewal rules, amendments, usage and recurring charges, and the lifecycle from quote through activation, invoicing, and renewal.
• Build and deploy technology solutions translated from user stories and requirements. Manage the system lifecycle from implementation to shut down and decommissioning.
• Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline systems administration.
• Troubleshoot and resolve complex issues, including systems failures, connectivity problems, and performance bottlenecks.
• Collaborate with cross-functional teams to design and implement scalable and robust system architectures.
• Evaluate and recommend new solutions, tools, and methodologies to enhance system efficiency, security, and productivity.
• Monitor system performance and proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain system health and uptime.
• Conduct performance tuning and optimization activities to maximize system efficiency and response times.
• Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders.
• Implement and enforce security best practices to protect our systems, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities.
• Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the systems effectively.
• Participate in on-call rotation.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

What You’ll Bring

• Demonstrate in-depth knowledge of Oracle Fusion Cloud Subscription Management (SMC) and its connected applications.
• Ability to configure and support SMC along with the Fusion modules it integrates with, including Product Information Management (PIM), Order Management (FOM), Pricing, Receivables (AR) and Billing, Revenue Management, and Customer Data Management.
• Support month-end and quarter-end business operations including subscription billing runs, renewals, revenue recognition, and subscription-to-invoice reconciliation activities.
• Provide production support and participate in incident management, change management, and release deployment activities.
• Expert knowledge in technology systems including infrastructure or SaaS platforms.
• Familiarity with compliance and regulatory guidelines
• Demonstrated ability to work both independently and as an integral member of an agile team
• Proficient communication, planning, problem solving, trouble shooting, and organization skills
• Flexibility to adapt to changing project requirements and timelines
• undefined QualificationsBS/BA or equivalent work experience8+ years experience in Systems Engineering, or a similar role in a technology environmentHands-on experience configuring and administering Oracle Fusion Cloud applications, including Subscription Management (SMC), using setup tasks, functional setup manager, and quarterly release testing.Additional experience supporting Oracle Fusion Cloud modules and integrations (REST/SOAP APIs, FBDI, BI Publisher/OTBI, Oracle Integration Cloud).Additional modules of interest: Fusion Order Management (FOM), Product Information Management (PIM), Receivables/Billing, Revenue Management, Pricing, Customer Data Management; exposure to legacy Oracle EBS Order Management and Service Contracts is a plusTechnical confidence and familiarity with DevOps tools.Strong proficiency in scripting and/or programming languages.Hands on experience with technology systems tools, protocols, and platforms.undefinedF5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace. 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].