All Accor

Global hotel management, franchising, loyalty program

Assistant Manager - Guest Relation

Hotel Guest ServicesUpdated on Nov 11

Full-timeVijayawada, Andhra Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is required.
Previous experience in guest relations, front-office operations, or customer-facing hospitality roles is required.
Experience with hotel management systems or reservation software is required.

Responsibilities

Greet guests with warmth and professionalism to ensure a positive first impression.
Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening.
Provide supportive guidance to reception team members to foster a collaborative work environment.
Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests.
Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issues.
Remain flexible and willing to work extended hours or shifts as needed to support hotel operations.
Adapt to changing priorities and handle multiple tasks simultaneously with composure.

Job Description

Greet guests with warmth and professionalism, ensuring a positive first impression
Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
Provide supportive guidance to reception team members to foster a collaborative work environment
Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure

Qualifications

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
Previous experience in guest relations, front-office operations, or customer-facing hospitality roles
Experience with hotel management systems or reservation software

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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