Customer Quality Engineer

With a legacy of over 70 years, Garrett Motion is a cutting-edge technology leader enabling emission reduction and energy efficiency. We design, manufacture and sell highly engineered turbocharging, air and fluid compression, and high-speed electric motor technologies for customers in the mobility and industrial fields.

We develop advanced turbochargers and electric boosting technologies for hybrids and electrified powertrains. Garrett continues to advance turbo applications while leveraging its unique technology portfolio, including fuel cell compressors for hydrogen fuel cell vehicles, electric propulsion and thermal management systems for automotive and industrial applications. Our products enable improved fuel economy and energy efficiency, enhanced thermal management, reduced weight and size, and lower greenhouse gas and other emissions.

We serve original equipment manufacturers (OEMs) and independent aftermarket distributors worldwide across the mobility and industrial fields. Our solutions support light and commercial vehicles (on- and off-highway), as well as marine and industrial applications, including heating, ventilation and air conditioning (HVAC) systems and power generation.

Join our team as a Customer Quality Engineer!

The Customer Quality Engineer is the primary point of contact for customers regarding product quality concerns. In this role, you will lead customer complaint investigations, coordinate root cause analysis activities, drive corrective and preventive actions, and ensure customer satisfaction through timely and effective problem resolution. You will work closely with cross-functional teams to maintain quality standards, support new product launches, and strengthen customer relationships.

What You'll Do:

• Act as the main customer interface for quality-related issues during production and warranty periods.  
• Lead customer complaint investigations and coordinate problem-solving activities using structured methodologies such as 8D and Root Cause Analysis.  
• Define, implement, and monitor corrective and preventive actions to eliminate recurring quality issues.  
• Decide on product shipment containment actions and support delivery release decisions when quality concerns arise.  
• Coordinate customer-specific product approval activities and ensure compliance with customer requirements during new product introductions and engineering changes.  
• Participate in certification and product change processes, ensuring all customer quality requirements are met.  
• Coordinate cross-functional teams to analyze quality incidents and implement effective solutions.  
• Evaluate the effectiveness of corrective actions and monitor long-term improvements.  
• Manage customer-returned product analysis and communicate findings to internal stakeholders and customers.  
• Coordinate customer visits, audits, and quality reviews at the manufacturing site.  
• Maintain quality reporting systems and customer-related quality databases.  
• Collaborate with quality teams across Garrett sites to share best practices and ensure consistent customer quality standards.

What We Need:

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, or a related technical field.  
• Minimum 3 years of experience in a technical environment.  
• Minimum 2 years of experience in Quality Engineering and customer-facing activities within a manufacturing environment.  
• Experience with automotive quality tools and methodologies, including 8D, PFMEA, FMEA, Root Cause Analysis, Fishbone/Ishikawa, and 5 Why Analysis.  
• Good understanding of IATF 16949 requirements and quality management systems.  
• Knowledge of statistical process control methodologies.  
• Ability to read and interpret engineering drawings according to ANSI and ISO standards.  
• Strong communication and relationship management skills.  
• Advanced English language skills, both written and spoken.  
• Good knowledge of Microsoft Office tools, especially Excel, PowerPoint, and Outlook.  
• Availability to travel when required.  
• German language skills are considered an advantage.

BENEFITS

• Meal tickets  
• 13th salary  
• Private medical insurance  
• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:  
• Extended health insurance for employees and dependents  
• Dental care  
• Online and offsite shopping discounts  
• Private pension  
• Vacation vouchers  
• Transportation: Metrorex/STB monthly subscriptions or Fuel card  
• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

• Extensive online and on-site training programs  
• Support for Green Belt Six Sigma Certification  
• Peer2Peer Training program: learn and teach one another, offer advice, and engage  
• Career growth & promotion opportunities  
• International work environment

RELAX & WELL-BEING

• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees  
• Friendly working environment, alongside talented and dedicated people  
• Networking area  
• Bookster  
• Great coffee, tea and spices   Weekly Fruit Day  
• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)  
• 26 vacation days per year for all our employees