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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Service Advisor 2

Full-TimeUpdated on 10/15/2026Deadline 2/16/27
No salary listed
Junior
Bachelor's
Tarapoto, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Be studying a technical program from at least the third cycle or a university program from at least the fifth cycle, or be a graduate, bachelor's-level graduate, or degree holder in Economics, Accounting, Business Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have a service orientation, provide high-quality customer service, and demonstrate negotiation skills and a strong commercial orientation.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
Responsibilities
  • Receive the metal cash box, count cash supplied from the vault before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency purchases and sales, and insurance sales.
  • Verify customer identity when processing transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Assistant Branch Manager.
  • Offer and sell financial products such as cards, loans, installment cash products, and other products in the assigned portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities with the Branch Manager and Assistant Branch Manager to meet product and service objectives.
  • Use every opportunity at the teller window or in the lobby to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service focused on quality, educating and assisting customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring prompt, high-quality responses.
  • Identify dissatisfied customers and offer alternatives to retain them, taking value contribution into account.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Follow up on the PPG, adjusting objectives and activities as needed in coordination with the Branch Manager.
  • Attend and actively participate in meetings, reporting relevant topics and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Provide information, prequalify customers for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and terminate direct debits.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Conduct commercial activities and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Assistant Branch Manager under dual control.
  • Participate in and complete the office's accounting reconciliation with the Assistant Branch Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority, with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Assistant Branch Manager and/or AS1 in replenishing ATMs.
  • Perform other duties assigned by the manager in response to business needs.
Desired Qualifications
  • Experience handling cash in a financial or banking institution and working directly with customers.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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