Full-Time

Business Development Associate

Early Career

Updated on 8/21/2026

Salesforce

Salesforce

10,001+ employees

Cloud-based CRM platform with subscriptions

Compensation Overview

$69.5k/yr

+ Sales incentive + Equity

No H1B Sponsorship

Chicago, IL, USA

In Person

Relocation is not provided.

Category
Business & Strategy (1)
Required Skills
Sales
CRM
Data Analysis

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Requirements
  • Ability to work toward ambitious targets in a fast-paced, performance-focused role.
  • Ability to communicate with new people and engage comfortably by phone.
  • Ability to take ownership, make informed decisions, experiment with new approaches, use data to prioritize, and respond to coaching and feedback.
Responsibilities
  • Strategically manage and prioritize a high volume of inbound and outbound leads, navigate complex conversations, handle objections, and build a strong pipeline.
  • Maintain Salesforce data integrity, optimize lead flows, and improve pipeline hygiene to support sales-team efficiency.
  • Gain hands-on experience with Salesforce artificial intelligence tools and help improve team workflows.
Desired Qualifications
  • Previous experience in a customer-facing role.
  • Familiarity with customer relationship management tools or data management.

Salesforce provides cloud-based CRM software to help organizations manage customer relationships. Its main platform, Customer 360, combines marketing, sales, service, commerce, and IT tools in one integrated suite delivered via subscription. It differentiates itself with a broad, modular product lineup, a large ecosystem of partners and training, and cloud-based updates. Its goal is to help businesses of all sizes improve customer relationships, streamline operations, and drive growth by delivering consistent, data-driven experiences across the customer journey.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

1999

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Simplify Jobs

Simplify's Take

What believers are saying

  • Salesforce reported Q1 2027 revenue of $11.13 billion on May 27, 2026.
  • Reuters said Salesforce booked 98 deals above $1 million ACV in Q1 2027.
  • Fin acquisition on June 15, 2026 expands Agentforce across chat, email, and Slack.

What critics are saying

  • Salesforce forecast Q2 revenue below estimates on May 27, 2026.
  • Reuters and Business Insider reported layoffs in February and June 2026 across Agentforce and Marketing Cloud.
  • October 2025 author lawsuits threaten xGen training, and a loss would blunt Agentforce.

What makes Salesforce unique

  • Salesforce led IDC CRM rankings with 20.0% share in 2025.
  • AgentExchange unified AppExchange, Slack Marketplace, and Agentforce in April 2026.
  • Informatica closed November 18, 2025, giving Salesforce trusted data for Agentforce.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Call center software: quality monitoring, compliance & ai-powered analytics.

Call center software: quality monitoring, compliance & ai-powered analytics. 2026-08-18 14:26:58 Readership 21 Call center software captures every customer conversation - voice, chat, and email - in a single platform. It preserves these interactions for review, analysis, and regulatory compliance. Instadesk's call center platform goes beyond simple capture: it delivers automatic transcription, AI-powered quality inspection, and seamless CRM integration. How call capture powers contact center operations. The platform records every inbound and outbound call, plus chat and email conversations. All interactions are securely archived for future analysis. Instadesk's system automatically transcribes calls using speech recognition, separates agent and caller tracks, indexes transcripts for keyword search, and stores everything with role-based access controls. From random sampling to 100% coverage. Traditional quality monitoring relies on manually reviewing just 1-5% of interactions. Instadesk automates 100% of evaluations with AI. Every conversation is scored against customizable criteria. Violations are flagged in real time. Coaching becomes data-driven and consistent across every agent. Supervisors gain a complete picture of strengths and gaps, not just a random sample. Building audit-ready compliance records. Regulatory requirements demand traceability. Call center software creates an audit trail for every customer interaction. Instadesk provides pre-configured compliance rules for financial services and insurance. Real-time s notify supervisors the moment a violation occurs. Audit-ready reports are generated with a single click. The platform supports BSP-compliant retention policies for Philippine banks and meets PDPA data residency requirements in Singapore. Unified call data and CRM integration. A modern call center platform does more than record conversations. It captures screen activity and call metadata - time, date, agent ID, caller ID, duration. Instadesk integrates with Salesforce, HubSpot, Microsoft Dynamics, and Zoho. When a call comes in, the agent's screen automatically displays the customer's full record: account history, recent purchases, support tickets. After the call, notes and recordings are logged directly to the CRM without manual entry. Every interaction becomes traceable and actionable. Analytics that drive operational decisions. Contact center leaders need visibility into what's working. Instadesk's dashboards show queue length, average wait time, agent status, and abandon rates. AI-powered conversation intelligence analyzes every sales and service call. It identifies winning behaviors and turns them into measurable insights. Managers can track first-call resolution, average handle time, and customer satisfaction in real time. Real-World impact. A Malaysian public university with 30,000 students deployed Instadesk call center software. Over 8,000 monthly calls were recorded and transcribed automatically. Disputes dropped from 50+ per month to just 15 - a 70% reduction. Average handling time fell from 6.5 minutes to 4.8 minutes. An industrial equipment manufacturer cut handling time by 35% and automated 50% of spare parts lookup calls. Conclusion. Call center software is the backbone of quality assurance, compliance, and operational intelligence. Instadesk delivers automatic capture, transcription, CRM integration, and AI-powered analytics. Start a free trial and turn every conversation into a competitive advantage. Table of Contents Content Marketing & Omnichannel Operation Specialist Olivia explores AI-driven customer service and omnichannel integration for retail, ecommerce, and travel in Southeast Asia. She unifies touchpoints into seamless journeys, advancing Instadesk's vision for lasting loyalty. Explore how Instadesk can help you achieve customer success Get started free Product Recommendation You may also like

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