Full-Time
Updated on 8/21/2026
Cloud-based CRM platform with subscriptions
$69.5k/yr
No H1B Sponsorship
Chicago, IL, USA
In Person
Relocation is not provided.
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Salesforce provides cloud-based CRM software to help organizations manage customer relationships. Its main platform, Customer 360, combines marketing, sales, service, commerce, and IT tools in one integrated suite delivered via subscription. It differentiates itself with a broad, modular product lineup, a large ecosystem of partners and training, and cloud-based updates. Its goal is to help businesses of all sizes improve customer relationships, streamline operations, and drive growth by delivering consistent, data-driven experiences across the customer journey.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
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Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
Agiloft has launched Agiloft for Salesforce on Salesforce's AgentExchange marketplace. The integration enables code-free, CRM-native contract lifecycle management (CLM). The solution allows organisations to manage contracts directly within Salesforce, eliminating workflow disruptions and data synchronisation issues across legal, finance, and sales teams. Users can initiate, manage, and track contracts from Salesforce objects such as Opportunities and Accounts whilst maintaining synchronised data between Salesforce CRM and Agiloft's CLM platform. Sales teams can generate, negotiate, and track contracts from Opportunity records without waiting for separate legal workflows. Legal teams benefit from reduced manual intake work as sales users can self-serve contract requests within Salesforce. The app is available now on AgentExchange, which provides access to nearly 14,000 vetted apps, agents, and integrations.
Advanced Micro Devices and Salesforce are both pivoting heavily towards artificial intelligence, making them key players in the technology sector. AMD designs high-performance computing products for data centres and gaming, benefiting from partnerships with OpenAI and Anthropic. In the fiscal year ended 27 December 2025, AMD's revenue reached nearly $34.6 billion, representing growth of approximately 34.3% year over year. Net income was roughly $4.3 billion, with a net margin of nearly 12.5%. Free cash flow reached close to $6.7 billion. Salesforce provides a unified platform for managing customer relationships. The company recently completed its acquisition of Informatica and reached a definitive agreement to acquire Fin to enhance its AI agent capabilities.
Call center software: quality monitoring, compliance & ai-powered analytics. 2026-08-18 14:26:58 Readership 21 Call center software captures every customer conversation - voice, chat, and email - in a single platform. It preserves these interactions for review, analysis, and regulatory compliance. Instadesk's call center platform goes beyond simple capture: it delivers automatic transcription, AI-powered quality inspection, and seamless CRM integration. How call capture powers contact center operations. The platform records every inbound and outbound call, plus chat and email conversations. All interactions are securely archived for future analysis. Instadesk's system automatically transcribes calls using speech recognition, separates agent and caller tracks, indexes transcripts for keyword search, and stores everything with role-based access controls. From random sampling to 100% coverage. Traditional quality monitoring relies on manually reviewing just 1-5% of interactions. Instadesk automates 100% of evaluations with AI. Every conversation is scored against customizable criteria. Violations are flagged in real time. Coaching becomes data-driven and consistent across every agent. Supervisors gain a complete picture of strengths and gaps, not just a random sample. Building audit-ready compliance records. Regulatory requirements demand traceability. Call center software creates an audit trail for every customer interaction. Instadesk provides pre-configured compliance rules for financial services and insurance. Real-time s notify supervisors the moment a violation occurs. Audit-ready reports are generated with a single click. The platform supports BSP-compliant retention policies for Philippine banks and meets PDPA data residency requirements in Singapore. Unified call data and CRM integration. A modern call center platform does more than record conversations. It captures screen activity and call metadata - time, date, agent ID, caller ID, duration. Instadesk integrates with Salesforce, HubSpot, Microsoft Dynamics, and Zoho. When a call comes in, the agent's screen automatically displays the customer's full record: account history, recent purchases, support tickets. After the call, notes and recordings are logged directly to the CRM without manual entry. Every interaction becomes traceable and actionable. Analytics that drive operational decisions. Contact center leaders need visibility into what's working. Instadesk's dashboards show queue length, average wait time, agent status, and abandon rates. AI-powered conversation intelligence analyzes every sales and service call. It identifies winning behaviors and turns them into measurable insights. Managers can track first-call resolution, average handle time, and customer satisfaction in real time. Real-World impact. A Malaysian public university with 30,000 students deployed Instadesk call center software. Over 8,000 monthly calls were recorded and transcribed automatically. Disputes dropped from 50+ per month to just 15 - a 70% reduction. Average handling time fell from 6.5 minutes to 4.8 minutes. An industrial equipment manufacturer cut handling time by 35% and automated 50% of spare parts lookup calls. Conclusion. Call center software is the backbone of quality assurance, compliance, and operational intelligence. Instadesk delivers automatic capture, transcription, CRM integration, and AI-powered analytics. Start a free trial and turn every conversation into a competitive advantage. Table of Contents Content Marketing & Omnichannel Operation Specialist Olivia explores AI-driven customer service and omnichannel integration for retail, ecommerce, and travel in Southeast Asia. She unifies touchpoints into seamless journeys, advancing Instadesk's vision for lasting loyalty. Explore how Instadesk can help you achieve customer success Get started free Product Recommendation You may also like
Principle Wealth Partners LLC acquired a new stake in Salesforce Inc. (NYSE:CRM – Free Report) during the 2nd quarter, according to its most recent disclosure with the Securities and Exchange Commission. The fund acquired 6,808 shares of the CRM provider’s stock, valued at approximately $1,067,000. Other hedge funds have also recently bought and sold shares […]
CNBC host Jim Cramer expressed concern about Salesforce's recent executive changes ahead of its Dreamforce conference. The company promoted Miguel Milano to operating chief, following his role as chief revenue officer. Cramer's worries centre on potential disruption before the conference and reflect broader concerns about Salesforce's AI product revenue. The company's shares have fallen 19% over the past year and 22% year-to-date. Salesforce reported Q1 2027 revenue of $11.13 billion, up 13.3% annually, with earnings jumping over 50%. However, $444 million came from its Informatica division rather than organic growth. Hedge fund ownership declined from 115 funds in Q4 2025 to 101 in Q1 2026. The company trades at a forward P/E of 14.51, below competitors like ServiceNow at 31.15.