Full-Time
Lead Guest Services Agent
Sonesta
1,001-5,000 employees
Global hotelier operating branded properties
No salary listed
Fort Lauderdale, FL, USA
In Person
 Food Service & Hospitality (1) |
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- Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience is preferred.
- Strong communication, interpersonal, and guest service skills are required, with a friendly and professional attitude.
- Ability to multitask and thrive in a fast-paced hospitality environment is required.
- Experience using Property Management System systems, reservations platforms, Point of Sale systems, and handling cash transactions is preferred.
- Strong attention to detail, organization, and problem-solving skills are required.
- Ability to handle guest concerns professionally and create positive guest experiences is required.
- Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed is required.
- Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
- Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
- Process guest transactions, payments, and cash handling procedures accurately using Property Management System and Point of Sale computer systems.
- Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
- Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
- Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
- Assist with room inventory management, upselling opportunities, and operational communication across departments.
- Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
- Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
- Support VIP arrivals, group check-ins, and special guest experiences as needed.
- Perform any other duties as assigned.
- Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience.
- Experience using Property Management System systems, reservations platforms, Point of Sale systems, and handling cash transactions.
Sonesta is a global hotel company with 13 brands and about 1,100 hotels and 100,000+ rooms across three continents, offering hotels, resorts, suites, and cruises. Its properties provide lodging, dining, meeting spaces, and destination experiences, complemented by the Sonesta Travel Pass loyalty program that lets guests earn and redeem points for stays. It differentiates itself with a broad, multi-brand footprint across different price points, backed by an 85+ year history and a focus on authentic, culture-rich experiences delivered through attentive service. Its goal is to grow its portfolio and loyalty program to encourage repeat travel while continuing to deliver genuine destination experiences.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New Orleans, Louisiana
Founded
1995
Get referred to Sonesta
See people who can refer or advise you
Simplify's Take
What believers are saying
- Sonesta announced 22 openings and 28 franchise deals in first-half 2026.
- June-August 2026 openings in Houston, Medford, Bucyrus, and Mountain View broaden U.S. reach.
- New 2027-2028 builds in Egypt and La Romana extend international growth and fee revenue.
What critics are saying
- SVC plans 16 more hotel sales in 2026, shrinking Sonesta-managed inventory.
- Dominguez labor litigation and Castellanos wage claims keep California employment risk active.
- The 2024 sale of 114 focused-service hotels forced employee offboarding and reputational drag.
What makes Sonesta unique
- Keith Pierce and Jeff Leer took over as co-CEOs on April 1, 2026.
- Sonesta operated about 1,100 properties, 100,000 rooms, across 13 brands and 11 countries.
- Sonesta Travel Pass spans brands, helping conversions keep guests inside one loyalty system.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
401(k) Company Match
Paid Vacation
Paid Sick Leave
Employee Discounts
Paid Parental Leave
Company Paid Life Insurance
Disability Insurance
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company News
Sonesta welcomes Signature Inn Socorro to its growing portfolio. NEWTON, MA (September 10, 2026) - Sonesta International Hotels Corporation (Sonesta) today announced the official opening of Signature Inn Socorro, bringing its distinct, retro-inspired upper-economy brand to New Mexico This exterior corridor hotel completed a recent renovation across all 95 guest rooms. Strategically located in the heart of Socorro, the hotel offers a unique blend... NEWTON, MA (September 10, 2026) - Sonesta International Hotels Corporation (Sonesta) today announced the official opening of Signature Inn Socorro, bringing its distinct, retro-inspired upper-economy brand to New Mexico This exterior corridor hotel completed a recent renovation across all 95 guest rooms. Strategically located in the heart of Socorro, the hotel offers a unique blend of vibrant, nostalgic design and modern travel essentials, making it an ideal hub for both road-trippers and business travelers exploring the Southwest. Visitors are drawn to Socorro's charming small-town atmosphere, proximity to the breathtaking Bosque del Apache National Wildlife Refuge, and exceptional opportunities for birdwatching, hiking, and photography. "The opening of Signature Inn Socorro highlights Sonesta's continued growth and commitment to expanding our footprint in high-traffic, popular leisure destinations," said Keith Pierce, Co-CEO of Sonesta. "This property captures the unique spirit of New Mexico, providing travelers with a dependable, affordable, and delightfully retro lodging experience." Signature Inn(R) by Sonesta summons the golden age of travel and adds a retro-modern twist to provide a unique and comfortable experience. The brand competes with upper economy and midscale brands for road trip destinations, coastal towns and urban locations. Rooted in nostalgia and designed with mid-century influences, Signature Inn invites guests to "Stay Outside Ordinary." Guests of Signature Inn Socorro can earn or redeem points as members of the award-winning Sonesta Travel Pass guest loyalty program. About Sonesta Sonesta is the 8th largest hotel company in the U.S. according to Smith Travel Research (STR) with approximately 1,100 properties totaling 100,000 guest rooms across 13 brands in 10 countries. Sonesta owns, manages and/or franchises under The Royal Sonesta(R); The James(TM), Classico Collection by Sonesta(TM), Sonesta Hotels, Resorts & Cruises(R); MOD Collection by Sonesta(TM), Sonesta Select(R); Sonesta Essential(R), Sonesta ES Suites(R), Sonesta Simply Suites(R), Red Lion Hotels, Inns & Suites by Sonesta(R); Signature Inn(R) by Sonesta; Americas Best Value Inn by Sonesta(TM) and Canadas Best Value Inn by Sonesta(TM). Redefining hospitality through its award-winning Sonesta Travel Pass loyalty program, Sonesta offers guests the opportunity to earn and redeem points for unparalleled value and personalized experiences. Sonesta Travel Pass members receive the best rates, earn immediate points towards free nights, and accelerated status progression based on stays. Join now at https://www.sonesta.com/join-travel-pass. For more information about Sonesta visit Sonesta.com or to join its portfolio visit Franchise.Sonesta.com, email [email protected] or call 617.658.1596.
Sonesta opens Red Lion Hotel in Medford, OR. Sonesta International Hotels Corporation has opened the Red Lion Hotel Rogue Regency Medford Airport in Medford, OR. This 203-room, midscale select-service hotel is 1.5 miles from the Rogue Valley International Medford Airport. "The opening of Red Lion Hotel Rogue Regency Medford Airport reflects Sonesta's continued focus on expanding the portfolio in markets where travelers value convenience, comfort and reliable service," said Keith Pierce, co-CEO, Sonesta. "Medford is a strong addition to the Sonesta network and an important step in broadening Sonesta's reach for both guests and franchisees." Hotel amenities include an indoor heated pool and hot tub, a fitness center, 2,560 sq. ft. of meeting space, complimentary hot breakfast, complimentary WiFi and 24-hour guest laundry. Food and beverage outlets include Regency Grille and Chadwicks Sports Bar and Pub. Nearby attractions include Rogue Valley Mall, Craterian Theater at The Collier Center for the Performing Arts and RoxyAnn Winery.
Sonesta brings Red Lion Hotel to Medford, Oregon. Red Lion Hotels Continues to Expand with Latest Airport Property Opening NEWTON, MA, [August 31, 2026] - Sonesta International Hotels Corporation (Sonesta) today announced the opening of Red Lion Hotel Rogue Regency Medford Airport. This 203-room, midscale select-service hotel is located at 2300 Biddle Road in Medford, Oregon. The hotel is just 1.5 miles from the Rogue Valley International Medford Airport, convenient for travelers flying in and out of Jackson County. "The opening of Red Lion Hotel Rogue Regency Medford Airport reflects Sonesta's continued focus on expanding the portfolio in markets where travelers value convenience, comfort and reliable service," said Keith Pierce, Sonesta's Co-CEO. "Medford is a strong addition to the Sonesta network and an important step in broadening Sonesta's reach for both guests and franchisees." Red Lion Hotels by Sonesta get guests closer to all the action, from the East Coast to the West Coast. Whether traveling for work or fun, guests can count on genuine service, restful sleep, and great local knowledge from the staff. Red Lion Hotels opens the door to adventure. Guests of the Red Lion Hotel Rogue Regency Medford Airport can earn or redeem points as members of the award-winning Sonesta Travel Pass loyalty program. About Sonesta. About Sonesta International Hotels Sonesta is the 8th largest hotel company in the U.S. according to Smith Travel Research (STR) with approximately 1,100 properties totaling 100,000 guest rooms across 13 brands in 11 countries. Sonesta owns, manages and/or franchises under The Royal Sonesta(R); The James(TM), Classico Collection by Sonesta(TM), Sonesta Hotels, Resorts & Cruises(R); MOD Collection by Sonesta(TM), Sonesta Select(R); Sonesta Essential(R), Sonesta ES Suites(R), Sonesta Simply Suites(R), Red Lion Hotels, Inns & Suites by Sonesta(R); Signature Inn(R) by Sonesta; Americas Best Value Inn by Sonesta(TM) and Canadas Best Value Inn by Sonesta(TM). Redefining hospitality through its award-winning Sonesta Travel Pass loyalty program, Sonesta offers guests the opportunity to earn and redeem points for unparalleled value and personalized experiences. Sonesta Travel Pass members receive the best rates, earn immediate points towards free nights, and accelerated status progression based on stays. Join now at https://www.sonesta.com/join-travel-pass. For more information about Sonesta visit Sonesta.com or to join its portfolio visit Franchise.Sonesta.com, email [email protected] or call 617.658.1596. Media Contact
Sonesta partners with Rita's for soccer fan treats. Kick off summer with Sonesta and Rita's. Alright folks, here's a twist no one saw coming. As soccer fever grips the globe, Sonesta International Hotels has teamed up with Rita's Italian Ice & Frozen Custard to offer a mouth-watering twist for fans sweating it out under the summer sun. And by "twist," I mean free Italian ices - nothing to scoff at when you're melting like butter on a hot day. Where and when to get your free ice. Getting in on this action isn't rocket science, but you need to be at the right place at the right time. Sonesta properties in Miami, Philadelphia, and Jersey City are rolling out the red carpet for soccer fans and locals alike. Imagine the scene - Rita's Treat Trucks rolling up with 200 free ices at the ready. * Philadelphia: June 22, Sonesta Philadelphia Rittenhouse Square. Enjoy a Blue Raspberry vs Green Apple showdown while France and Iraq go head-to-head from 4pm-7pm. * Miami: June 24, Signature Inn by Sonesta Miami. Dive into Blue Raspberry or Lemon as Scotland battles Brazil from 5pm-8pm. * Jersey City: June 25, Sonesta Simply Suites Jersey City. Savor Lemon or Wild Black Cherry while Ecuador takes on Germany from 3pm-6pm. A partnership built on flavor and fun. You gotta hand it to these companies - they're not just dishing out any ol' ice flavors. No, they've gone the extra mile to match the icy hues with the soccer teams' kits. Uruguay's light blue? Check. Germany's teal? Also, check. It's a playful nod to the beautiful game that'll have fans slurping with pride or utter defeat, depending on the match's outcome. Why this matters to investors. Some might think, "Big whoop, it's just ice." But tie it back to Sonesta's savvy approach and you've got a picture that's not just about frozen treats. They're using this to reel in potential patrons and boost brand loyalty. With Sonesta's prominent presence across 1,100 properties in 10 countries, a successful partnership like this could ripple through their portfolio like a cool breeze. "Summer's more than just a hot season when you've got a Rita's Italian Ice in your hand." - A scattered soccer fan Rita's and Sonesta: A strategic play. Looking at the bigger game, this is an enticing move for Rita's, which has established itself as the world's largest Italian Ice concept. The brand is leveraging Sonesta's wide reach to expand its fan base and consumer touchpoints. For Sonesta, it's about redefining its hospitality edge - offering unique experiences that keep guests coming back for more. As global events draw crowds to these cities, investors in the hospitality and retail sectors should keep an eye on how these strategies play out. It's not just about the hotels anymore; it's about the tailored experiences that they provide. Winding it all down. No frills, no fluff. Just a straightforward strategy wrapped in a refreshing cone of icy sweetness. It's a combo deal for both companies - putting a chill spin on summer and making each stay a tad more memorable. Watch how these moves might echo in customer reviews and return visits.
Sonesta opens 58-room Red Lion Inn in Ohio. By Iuliia Tore / Jun 11, 2026 / 2 minutes of reading Table of Contents Sonesta International Hotels Corporation has expanded its presence in Ohio with the opening of Red Lion Inn & Suites Bucyrus North, a new 58-room property located in Crawford County, approximately one hour north of Columbus. The opening marks another milestone in Sonesta's ongoing expansion strategy and pushes the company's Ohio portfolio beyond 25 properties. Growing presence in secondary markets. The new hotel strengthens Sonesta's footprint in smaller regional destinations while providing travellers with additional accommodation options in north-central Ohio. According to Sonesta Co-CEO Keith Pierce, the opening reflects the company's focus on strategic growth in markets where demand exists for reliable and affordable lodging. "The addition of the Red Lion Inn & Suites Bucyrus North represents an exciting step forward for Sonesta, pushing our Ohio portfolio past the 25-property mark," Pierce said. He added that expanding the Red Lion brand into secondary markets supports the company's goal of offering accessible and dependable accommodation across a broader range of destinations. Red Lion brand continues expansion. Red Lion Hotels, Inns & Suites by Sonesta has built its reputation around comfortable stays, friendly service and convenient amenities for both business and leisure travellers. The brand continues to expand across the United States as part of Sonesta's wider growth strategy. Guests at the Bucyrus property will have access to complimentary Wi-Fi, cable television with HBO, mini refrigerators and microwaves in every room. Loyalty benefits for guests. Travellers staying at Red Lion Inn & Suites Bucyrus North can participate in the Sonesta Travel Pass loyalty programme, earning and redeeming points across Sonesta's growing portfolio of hotels. The programme offers members benefits across multiple Sonesta brands, providing flexibility for both frequent business travellers and leisure guests. Supporting regional Travel demand. Located within Crawford County, the hotel provides a convenient accommodation option for visitors travelling through north-central Ohio, as well as those visiting local businesses, attractions and nearby communities. The opening further reinforces Sonesta's strategy of expanding beyond major metropolitan areas and strengthening its presence in regional markets where demand for midscale lodging continues to grow.