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ChenMed

High-touch primary care for underserved seniors

Clinical Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeTampa, FL, USA

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • An active, good-standing Licensed Practical Nurse (LPN) license in the current state of employment or a nationally accredited Certified Medical Assistant credential is required; other clinical licensure or certifications above the minimum requirement may also be considered.
  • A minimum of 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment is required.
  • A minimum of 2 years of management experience with direct reports is required.
  • IV Therapy certification is required for LPNs where required by the State Board of Nursing.
  • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross is required within the first 90 days of employment.
  • The role requires advanced skills in screening patients, medication administration, wound care, taking vital signs, and drawing blood and other specimens for laboratory work.
  • The role requires proficiency in Microsoft Office Suite products, including Word, Excel, PowerPoint, and Outlook, and competence in other systems required for the position.
  • Spoken and written fluency in English is required.
  • The role requires the ability and willingness to travel locally, regionally, and/or nationwide up to 10% of the time.
  • The role requires the use and exercise of independent judgment.
  • The role requires strong knowledge of healthcare operations, clinical operations, practices, techniques, medical products, processes, and procedures.
  • The role requires the ability to meet and regularly exceed organizational metrics, maintain clinical staff engagement, and address staff turnover.
  • The role requires the ability to collaborate with and influence PCPs, providers and specialists, market, region, and division leaders, center and dyad leaders, nursing staff, and front office staff.
  • The role requires the ability to multi-task, shift priorities, manage multiple projects, remain calm and flexible in busy or stressful situations, and maintain accuracy in patient care and staff scheduling.

Responsibilities

  • Manage day-to-day back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct supervision of team members.
  • Collaborate with center and divisional leaders to provide service to patients, family members, and staff.
  • Manage clinical operations in partnership with center leadership to meet or exceed clinical performance, growth strategy, and membership objectives.
  • Ensure appropriate back-office staffing and scheduling, approve staff payroll and paid time off, and plan for and manage staffing shortages.
  • Perform direct patient care duties when needed, including duties associated with the Care Promoter role.
  • Use data analytics and dashboards to develop and execute business strategies that increase revenue and quality ratings, including HEDIS, STARS, and clinical gaps, and support the core model.
  • Develop protocols and procedures to improve staff productivity; coach and manage clinical staff performance with PCPs; and implement progressive improvement plans and disciplinary action when needed.
  • Manage medical equipment and supply inventory; ensure emergency equipment availability and preventative maintenance; troubleshoot malfunctions; initiate service and repair requests; and inspect new equipment.
  • Ensure performance targets are met, including key performance indicators, wait times, patient experience, staff engagement, and turnover.
  • Lead selection, hiring, and ongoing training and education for clinical staff and Pharmacy/Medication Technicians; facilitate orientation and onboarding so new clinical team members are trained in care philosophy, patient flow, and clinical competencies.
  • Ensure regulatory compliance with OSHA, HIPAA, and other governing agencies; enforce clinical and quality standards and internal audit requirements.
  • Complete required training to dispense medications from the medication room.
  • Perform other duties as assigned and modified at the manager's discretion.

Desired Qualifications

  • A BA/BS degree in Business, Healthcare Administration, or a healthcare-related field is preferred.
  • Management experience in a medical clinic, hospital, or similarly regulated environment is strongly preferred.
  • Experience working with geriatric patients is preferred.
  • Bilingual ability in Spanish or Creole is a plus.
  • EMR system experience is a plus.

About the Company

ChenMed

High-touch primary care for underserved seniors

ChenMed provides primary care for underserved, moderate-to-low-income seniors with complex chronic diseases through a network of 100+ centers across 15 states. Its high-touch, preventive primary care model emphasizes longer visits and closer patient relationships, enabled by a lower doctor-patient ratio and physician-led operations. This approach distinguishes it from typical primary care providers by offering more time per patient, personalized care, and a mission-driven culture. ChenMed aims to improve health outcomes and lives by delivering accessible, patient-centered care while transforming how care is delivered to needy seniors.

Company size
1,001-5,000
Company stage
Grant
Total funding
$300K
Headquarters
Miami Gardens, FL
Founded
1985

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