VP – GTO Canada Account Management

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Vice President, GTO Canada Account Management’s role will set and drive the Canadian GTO account management teams’ client retention and growth strategies that meet GTO and Broadridge’s strategic vision.  The role will include responsibilities for multiple GTO product offerings and will include accountability for client retention and growth through cross and upsell activities to existing clients.  The team reporting to the VP, GTO Account Management is the key client interface to the primary client contact and the client team supporting or working with the key client contact.  The role requires extensive Broadridge, Industry, product knowledge.  Expertise at cross functional interaction, including leadership team members, among product, service, operations, and finance team members is a critical requirement and expectation.

Key Job Functions/Responsibilities

• Demonstrate leadership including reinforcing corporate strategy and goals, encouraging positive Broadridge first behavior, and discouraging negative behavior   

• Lead, manage and coordinate account management team activities

• Drive account management team efforts to achieve renewal and retention targets

• Manage account management team cross sell and upsell efforts

• Monitor and drive Account Manager performance against targets

• Manage collaboration efforts of account management with Product and Segment Sales and Specialist Leadership team

• Achieve overall account team quota – Recurring & Event (R&E) products

• Achieve quota per product line – Recurring & Event (R&E)

• Coach and monitor Account Specialists to achieve renewal, retention, and cross sell and upsell targets – effort, attitude, activity, and productivity

• Plan and manage the hiring education and training of new Account Specialists

• Build relationships internally (interlock) and externally to help foster growth

• Assist with indirect sales that support and contribute to organizational goals

• Share client feedback received with leader team 

• Must have market experience in Wealth and Capital Markets; ideally with exposure to the Canadian Market

• Extensive (10 years plus) sales management and selling experience required within a corporate environment

• Knowledgeable of the sales and buy cycle of clients

• Possesses and maintains requisite level of subject matter and industry expertise and knowledge

• An inspirational leader who casts a vision that everyone rallies around

• Change agent who fosters a connected environment and elevates team accountability, transparency, and collaboration to achieve productive sales results

• Reputable leadership in prioritizing and driving inclusivity among existing, new, and acquired staff

• Engages and develops team for optimal performance and to create a pipeline of “Ready for Next” talent

• Known for attracting and recruiting diverse talent with new skillsets, technical knowledge, and the ability to swiftly execute ideas and proposals

• Courage.  The ability and willingness to undertake a difficult problem or challenge (e.g., renewals, retention, new products, etc.) and tackle the right way

• Professional presence.  The ability and willingness to communicate, assimilate, and apply new job-related information in a timely manner

• Ability to travel 20% of the time

Leadership Behaviors:

• Create an inclusive workplace by demonstrating leadership skills as you create an environment in which all Associates can do their best work.

• Build all relationships (up/down/across GTO and shared services) by demonstrating the collaborations skills

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.