Total Rewards Operations Specialist

We are seeking a highly organized and detail-oriented Total Rewards & Benefits Specialist, APAC to join HR Shared Services. You will have experience of working in a global HR Shared Services with a minimum of 5 years’ experience of working within the APAC region.

As the Total Rewards Specialist, you will be responsible for managing and administering the company's total rewards programs, including compensation, benefits; employee recognition; Leave of Absence (LOA). This role will involve overseeing the day-to-day administration of benefits and compensation programs, ensuring adherence to company policies and procedures. Additionally, you will play a crucial role in maintaining data integrity and managing data corrections.

Your responsibilities will include managing and maintaining accurate employee data (i.e. onboarding / offboarding) related to total rewards programs and providing guidance and support to employees and HR teams for Total Rewards inquires and partnering with external vendors as needed.

In addition to administering benefits and compensation programs, you will be responsible for identifying and resolving data discrepancies or errors. This will involve working closely with HRIS systems and other data management tools to identify root causes, troubleshoot issues, and implement effective solutions. Your attention to detail and commitment to data integrity will be crucial in ensuring accurate and reliable reporting.

Job Responsibilities:

• Manage the day-to-day administration of the company's total rewards programs (i.e. onboarding and off boarding employees), including compensation, benefits, and employee recognition initiatives.
• Maintain accurate and up-to-date employee records and data related to compensation, benefits, and employee recognition programs.
• Collaborate with external vendors and internal stakeholders to ensure benefit payments, deductions and contributions are processed timely and accurately.
• Responsible for data and pay inputs that will feed into Payroll and other downstream systems (internal and external). To include data corrections.
• Data error management and resolution between systems to ensure accurate outputs and processing. Provide clear and timely communication to end users and stakeholders.
• Partner with external service providers for outsourced health and welfare benefit administration and external enrollment support.
• Primary point-of-contact for all benefits and compensation inquiries and coordination with Total Rewards vendors and internal teams.
  • Trouble shoot benefit claim and compensation issues
  • Requests follow up and recertifications if needed
  • Payroll coordination
• Work collaboratively with the COEs HRBP, Payroll and HR Operations teams.
• Continue to identify areas of improvement and implement standard work and process improvement for overall efficiency. 
• Identify opportunities for process optimization and collaborate with key stakeholders to implement improvements, optimize workflows, and enhance the overall effectiveness across the Total Rewards landscape. To include system and process automation opportunities.
• Stay updated on relevant laws and regulations related to compensation and benefits, ensuring compliance.
• Accountable for managing LOA (Leave of Absence) processes for APAC region.

You will be successful in this role if you have:

• Error reporting and resolution experience: As a Total Rewards Coordinator, you will work with various systems and software to manage and administer total rewards programs. The ability to identify and report errors or discrepancies between systems is crucial. You should be able to troubleshoot and resolve issues efficiently, ensuring accurate data and smooth system operations.
• Problem-solving skills: When encountering errors or discrepancies, you should possess strong problem-solving skills. This involves analyzing the situation, identifying root causes, and implementing effective solutions to prevent recurrence.
• Attention to data integrity: Ensuring data integrity is essential when managing total rewards programs. You should have a keen eye for detail and be committed to maintaining accurate and consistent data across systems. Regularly perform data audits and implement data validation processes to minimize errors.
• Technical proficiency: Familiarity with HRIS systems, data management tools, and reporting software is crucial for error reporting and resolution. Proficiency in using these tools will enable you to effectively identify and address system errors or data inconsistencies.
• Communication and collaboration: When reporting errors between systems, clear and timely communication with relevant stakeholders is essential. You should be able to articulate the issue, its impact, and proposed solutions to technical teams, HR colleagues, and management. Collaborate with IT or system administrators to resolve errors promptly.
• Continuous improvement mindset: Strive for continuous improvement in system processes and data management. Identify opportunities for automation, streamlining workflows, and implementing error prevention measures. Keep up with technological advancements and industry best practices to enhance system efficiency and accuracy.

Preferred Qualifications:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Minimum of 5 years of experience of working within HR Shared Services as a HR Operations/administration or a similar role, with a focus on total rewards. role.
• Strong knowledge of Total Rewards systems, principles, practices, and regulations. 
• Experience in knowledge management and case management systems
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting and the ServiceNow platform.
• Experience working in Oracle, ADP (Global View) a plus
• Must be proficient in English