Senior Technical Support Engineer

Job Req ID: 29476

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Essential Duties and Responsibilities:

• Lead on-site installation, commissioning, and deployment of liquid cooling systems (CDUs, Cooling Towers, L2A Sidecars, and RDHX) at customer facilities.
• Provide expert technical support, troubleshooting, diagnosis, and resolution for deployed cooling solutions to ensure high uptime and performance.
• Perform system maintenance, optimization, and performance tuning to improve energy efficiency and reliability.
• Create and maintain service documentation, installation guides, and training materials for internal teams and customers.
• Gather and analyze customer feedback from field installations and service activities to drive continuous improvements.
• Develop and implement advanced diagnostic tools and predictive maintenance approaches using IoT and AI technologies to enhance service quality.
• Travel to customer sites as needed to support deployments, provide training, and resolve critical issues.

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field

• Proven hands-on experience in liquid cooling system installation, service, troubleshooting, and maintenance.

• Strong technical skills in deployment and optimization of thermal management solutions.

• Familiarity with diagnostic tools and interest in IoT/AI applications for field service.

• Excellent problem-solving abilities and a strong customer-focused service mindset.

• Ability to work effectively with cross-functional teams and communicate clearly with customers.

• Willingness to travel to support customer sites.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.