IT Support Technician

About INDUS

INDUS is a 100% employee-owned government services provider delivering engineering, IT, cybersecurity, program management, logistics, and data analytics solutions to federal customers.

Our people are at the heart of everything we do! We foster a culture of teamwork, support, and growth, investing in our employees from day one through mentorship, training, and professional development. Together, we deliver exceptional service to our customers and make a meaningful impact in the communities we serve.

About the Role

The IT Support Technician provides technical assistance and information technology support to Department of Defense (DoD) and Department of the Navy (DON) personnel, troubleshooting computer systems, hardware, software, networks, applications, and related information systems. This role helps maintain reliable, secure computing environments, resolve technical issues, and improve information-management processes that support daily operations and mission readiness.

What You'll Do

• Provide direct technical assistance to Government and contractor personnel experiencing computer hardware, software, network, peripheral, application, or operating system issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, workstation, docking station, monitor, printer, peripheral, and other end-user computing equipment problems.
• Install, configure, update, maintain, and troubleshoot approved operating systems, applications, software packages, drivers, and supporting components.
• Assist users with network connectivity, remote access, authentication, account access, electronic mail, printing, shared resources, and other authorized computing services.
• Troubleshoot computer performance, software compatibility, hardware functionality, configuration, and system connectivity issues.
• Coordinate with Navy Marine Corps Intranet (NMCI), enterprise service providers, Government IT personnel, and other authorized support organizations to resolve issues requiring elevated access or specialized support.
• Assist with computer replacement, equipment refresh, system migration, workstation setup, equipment relocation, and end-of-life equipment disposition activities.
• Support implementation of approved software patches, security updates, operating system upgrades, and vulnerability remediation actions.
• Assist in identifying, documenting, and resolving cybersecurity and IA deficiencies affecting assigned computer systems.
• Coordinate with the ISSO and Government technical leads regarding cybersecurity findings, required remediation, technical issues, and corrective-action status.
• Support authorized system configuration, security compliance, access-control, and technical verification activities.
• Maintain awareness of applicable cybersecurity policies, system access requirements, approved software restrictions, and Government computing procedures.
• Provide technical support for authorized Government applications, databases, and information systems.
• Assist users with data entry, information retrieval, report generation, application functionality, and system-related technical issues.
• Support database maintenance, data validation, data transfers, records updates, queries, and generation of database-based deliverables.
• Generate, maintain, and update computer-based reports, spreadsheets, technical briefs, program records, schedules, status reports, and other assigned work products.
• Support information-management activities involving financial, management, project-planning, personnel-qualification, logistics, procurement, technical, and maintenance information.
• Use approved commercial and Government software to collect, organize, analyze, validate, and present technical and administrative information.
• Assist with development, testing, troubleshooting, and improvement of computer-based processes, databases, reports, and automated work products.
• Participate in testing new or modified applications, databases, processes, or reporting tools and document identified deficiencies or recommended improvements.
• Recommend computer-based process improvements to enhance accuracy, efficiency, consistency, accessibility, or reliability of information-management activities.
• Develop and maintain technical instructions, user guides, troubleshooting procedures, process documentation, and other assigned technical materials.
• Provide user instruction and training regarding approved software, computer systems, applications, new processes, and established technical procedures.
• Assist Government and contractor personnel in understanding and effectively using assigned information systems and computing resources.
• Maintain accurate records of technical support requests, troubleshooting actions, equipment changes, system updates, remediation activities, and issue resolution.
• Track assigned technical actions, unresolved issues, dependencies, and support requirements through completion or authorized escalation.
• Communicate technical status, recurring problems, cybersecurity concerns, system deficiencies, and unresolved support requirements to appropriate Government representatives and program leadership.
• Participate in technical coordination meetings, system reviews, process-improvement discussions, and other activities related to assigned IT and information-management responsibilities.
• Maintain professional working relationships with Government personnel, end users, technical support organizations, cybersecurity personnel, and other authorized stakeholders.
• Safeguard Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), proprietary information, and other sensitive Government or company information.
• Perform additional computer user support, IT, IA, database, reporting, documentation, and information-management functions within the scope of assigned responsibilities.
• Bid and proposal support if requested.
• Other duties as assigned.

What You Bring

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• HS Diploma required.  
• At least three (3) years of experience: 
  • Providing computer user support, IT help-desk support, desktop support, technical troubleshooting, or related information technology services.
  • Installing, configuring, troubleshooting, and supporting computer hardware, operating systems, software applications, and peripheral devices.
  • Supporting Microsoft Windows-based computer systems and common Microsoft productivity applications.
  • Diagnosing and resolving technical problems and communicating solutions to end users.
  • Documenting technical support activities, maintaining records, and coordinating unresolved technical issues.
  • Supporting DoD, DON, Federal Government, or comparable enterprise IT environments.
• At least two (2) years of experience:
  • Supporting databases, data collection, data validation, automated reporting, or information-management systems.
  • Developing technical documentation, user guides, computer-based work products, or process improvements.
  • Supporting Navy ERP, ASM, or comparable Government information systems.
• At least one (1) year of experience:
  • Supporting NMCI or other Navy enterprise computing environments.
  • Supporting Government cybersecurity, IA, patching, vulnerability remediation, or system-compliance activities.
  • Coordinating technical issues with ISSOs, Government technical leads, or enterprise IT service providers.
• Knowledge of computer hardware, desktop and laptop systems, peripherals, workstation configurations, hardware diagnostics, software installation, system configuration, and troubleshooting methodologies.
• Knowledge of basic networking, including TCP/IP, network resources, authentication, remote access, and enterprise computing environments.
• Knowledge of cybersecurity fundamentals, IA requirements, vulnerability remediation, approved system configuration practices, DoD/DON IT environments, NMCI, Government computing policies, and enterprise support processes.
• Knowledge of database concepts, data entry, information retrieval, data validation, records maintenance, computer-based reporting, spreadsheets, document preparation, and information-management processes.
• Knowledge of technical documentation, user training, process improvement, technical support procedures, incident documentation, equipment accountability, and escalation processes involving Government IT and cybersecurity personnel.
• Proficiency in installing, configuring, maintaining, and supporting Microsoft Windows-based computer systems.
• Ability to independently diagnose and resolve routine and moderately complex hardware, software, application, peripheral, printer, and connectivity issues; perform equipment replacement and system configuration; identify cybersecurity concerns; and support approved remediation.
• Ability to research technical problems, evaluate available information, learn unfamiliar applications and Government information systems, and identify issues requiring specialized support, elevated privileges, or Government authorization for appropriate escalation.
• Ability to manage multiple technical support requests and competing priorities while maintaining customer responsiveness.
• Ability to collect, organize, validate, and maintain accurate technical and administrative data, including developing computer-generated reports, technical records, process documentation, and other assigned work products.
• Ability to identify process improvements and recommend practical technical solutions.
• Ability to provide clear user instruction and communicate technical issues, risks, remediation status, and unresolved concerns to Government representatives, program leadership, and other stakeholders.
• Ability to work effectively with Government personnel, technical organizations, and cybersecurity personnel while safeguarding sensitive Government, company, and personnel information.
• Ability to work independently with minimal day-to-day supervision within established technical, security, and contractual authority.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Travel Required ~10% travel required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

• CompTIA Security + or a bachelor's degree from an accredited university preferred.
• CompTIA A+, Network+, or other relevant industry certifications preferred.
• Familiarity with Government systems such as Navy Enterprise Resource Planning (ERP), Advanced Skills Management (ASM), and other authorized Navy information systems is preferred.

Work Environment and Physical Requirements

• Ability to remain seated in a stationary position for approximately 50% of the workday and alternate between sitting, standing, and walking.
• Ability to lift items weighing up to 50 pounds.
• Ability to perform physical activities, including prolonged standing, walking, stooping, bending, crouching, and climbing, while performing shop activities, inspections, or observing operations in industrial or comparable environments, including aboard ships, submarines, or within weapons facilities.

Compensation and Benefits

The expected base pay range for this position is $39.78 – $43.76 per hour. INDUS offers a competitive compensation and benefits package, including our Employee Stock Ownership Plan (ESOP), 401(k) with employer match, and comprehensive health benefits. We also invest in employee growth through professional development funding, education reimbursement, and online learning opportunities. Employees may also be eligible for performance bonuses and other rewards.

Individual compensation is determined by job-related factors, including relevant experience, qualifications, education, certifications, and alignment with the position's requirements. INDUS also considers internal pay equity and industry benchmarks to support fair and competitive compensation.

Learn more about our culture and benefits.

Equal Employment Opportunity

INDUS is proud to be an equal opportunity employer committed to fostering a welcoming, diverse, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, veteran status or any other applicable legally protected status or characteristic.

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