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Full-Time

Product Manager

Conversational Design

Updated on 10/2/2024

Agero

Agero

1,001-5,000 employees

Provides roadside assistance and vehicle management services

Automotive & Transportation

Mid

Remote in USA + 1 more

More locations: Remote in Canada

Hiring in various states in the USA and the Province of Ontario, Canada.

Category
Product Management
Product
Required Skills
UI/UX Design
Communications
Data Science
Requirements
  • 3+ years full-time product management experience
  • Have shipped something that people use regularly
  • Experience with chatbots and interactive voice assist systems; an appreciation for various conversational design frameworks
  • Analytical ability to unpack complex problems, synthesize data, and identify root issues
  • Strong UX and workflow design skills
  • User-centric product philosophy and methodology
  • Can develop deep empathy for a variety of customer types
  • Experience in A/B testing features regularly to validate outcomes
  • Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
  • Excellent communication and collaboration skills
Responsibilities
  • Manage product definition and development of conversational design experiences across interactive voice assist and chatbot feature sets.
  • Forge strategy of existing communication channels into an era of new technologies, including increased conversation automation and AI.
  • Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists.
  • Ask 'why' incessantly in order to identify root problems and opportunities that can be solved with platform innovation.
  • Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements.
  • Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists.
  • Own and measure core success metrics of the product and the business.
  • Continuously prioritize and manage the backlog and upcoming sprints.
  • Communicate regularly with key internal and external constituents.

Agero provides roadside assistance and vehicle management services to drivers in distress. Their offerings include towing, accident management, and support for various automotive needs. Agero operates through a network of service providers that covers all U.S. zip codes and extends into Canada, ensuring that help is always available. The company partners with automakers, insurance companies, and repair facilities to deliver these services, generating revenue through memberships and business partnerships. Agero's accident towing service is designed for quick response times, prioritizing urgent situations. They also collaborate with insurance agencies to offer affordable options for service providers. Agero stands out from competitors by focusing on building strong relationships with customers and employees while continuously seeking new technologies to enhance their services. Their goal is to provide reliable support and improve customer satisfaction in the roadside assistance industry.

Company Stage

M&A

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Agero's recognition by Frost & Sullivan and Built In highlights its strong market position and positive workplace culture.
  • The company's continuous growth and expansion of crash response technology indicate robust business prospects.
  • Partnerships with industry leaders like Geotab and NICB demonstrate Agero's influence and potential for transformative collaborations.

What critics are saying

  • The highly competitive roadside assistance market requires Agero to continuously innovate to maintain its edge.
  • Integration of advanced technologies like telematics and AI may face adoption challenges, impacting service efficiency.

What makes Agero unique

  • Agero's extensive network covers 100% of U.S. zip codes and extends into Canada, ensuring unparalleled service availability.
  • The company's focus on innovation, such as telematics-driven crash detection and AI-powered dispatch, sets it apart from traditional roadside assistance providers.
  • Agero's strategic partnerships, like those with Lucky Truck and NICB, enhance its service offerings and fraud prevention capabilities.

Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities