Full-Time

Product Manager

Conversational Design

Posted on 9/24/2024

Agero

Agero

1,001-5,000 employees

Roadside assistance and vehicle management services

Automotive & Transportation

Mid

Remote in USA + 1 more

More locations: Remote in Canada

Hiring available in multiple states in the USA and Ontario, Canada.

Category
Product Management
Product Research
Product Strategy
Product
Required Skills
UI/UX Design
Data Science
Product Management
Data Analysis
Requirements
  • 3+ years full-time product management experience
  • Have shipped something that people use regularly
  • Experience with chatbots and interactive voice assist systems; an appreciation for various conversational design frameworks
  • Analytical ability to unpack complex problems, synthesize data, and identify root issues
  • Strong UX and workflow design skills
  • User-centric product philosophy and methodology
  • Can develop deep empathy for a variety of customer types
  • Experience in A/B testing features regularly to validate outcomes
  • Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
  • Excellent communication and collaboration skills
Responsibilities
  • Manage product definition and development of conversational design experiences across interactive voice assist and chatbot feature sets.
  • Forge strategy of existing communication channels into an era of new technologies, including increased conversation automation and AI.
  • Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists.
  • Ask 'why' incessantly in order to identify root problems and opportunities that can be solved with platform innovation.
  • Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements.
  • Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists.
  • Own and measure core success metrics of the product and the business.
  • Continuously prioritize and manage the backlog and upcoming sprints.
  • Communicate regularly with key internal and external constituents.

Agero offers roadside assistance and vehicle management services, including towing and accident management, to drivers in need. They operate through a network of service providers that covers all U.S. zip codes and parts of Canada, ensuring timely support for clients like automakers and insurance companies. Agero differentiates itself with a focus on quick response times for accident towing and partnerships that enhance service quality, such as offering insurance options for providers. The company's goal is to be a reliable partner in the roadside assistance market while continuously improving customer satisfaction.

Company Stage

Acquired

Total Funding

$18.8M

Headquarters

Medford, Massachusetts

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Agero's partnership with NICB enhances fraud detection and prevention capabilities.
  • The rise of EVs creates new revenue streams for Agero's specialized services.
  • 5G expansion improves Agero's service efficiency and response times.

What critics are saying

  • Emerging startups using AI and ML technologies threaten Agero's market share.
  • Automakers developing in-house solutions may reduce demand for Agero's services.
  • Regulatory changes in data privacy and telematics could impact Agero's operations.

What makes Agero unique

  • Agero's extensive network covers 100% of U.S. zip codes and extends into Canada.
  • The company partners with Lucky Truck to offer affordable insurance to service providers.
  • Agero's telematics-driven crash detection service doubled its response volume in 2023.

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Benefits

Competitive salary

Flexible time off

401(k) matching

Tuition assistance

Commuter benefits

Fully remote opportunities

INACTIVE