Customer Experience Specialist Intern

As a Customer Experience Specialist here at Honeywell you will be responsible for supporting service and projects organization by processing work packages / managing requests in a timely and correct manner.

For this internship, our priority is to find someone who is digitally comfortable, learns quickly, and is motivated to grow.

The candidate should be in the final year of their Master’s degree, be comfortable using a laptop and working with an inbox, and have basic Excel skills. We would also like someone who is quick when navigating systems and handling tasks, while still paying attention to accuracy.

Must-have requirements

• Education: Currently in the final year of a Master’s degree
• Computer literacy: Comfortable using a laptop and standard office applications independently
• Digital agility: Able to navigate quickly between different applications, files, and systems
• Inbox management: Previous experience working with an email inbox, including reading, organizing, prioritizing, and responding to emails
• Excel: Comfortable with basic Excel tasks, such as data entry, filtering, sorting, and working with simple spreadsheets
• Speed and accuracy: Able to work at a good pace while maintaining attention to detail
• Learning mindset: Strong willingness to learn, ask questions, and adapt to new processes

Candidate profile / motivation

• Proactive and curious
• Comfortable working in a digital environment and learning new tools
• Organized and able to manage several small tasks at the same time
• Interested in gaining practical corporate experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Perform business reporting based on business requirements, following the required frequency; 
• Performs client request processing in SAP, Compass or SMS;
• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
• Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)
• Process standard parts requests and other associated tasks (changes in material settings, extensions, replacements)
• Process direct purchase requests as instructed by the project manager
• Initiates, gets approvals (if necessary) and completes billing related to contracts, reactive quoted, projects (full or partial billing); 
• Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);