Full-Time

Director – Customer Success

Merchant Services

Confirmed live in the last 24 hours

Versapay

Versapay

201-500 employees

Automates accounts receivable processes for businesses

Enterprise Software
Fintech

Compensation Overview

$120k - $140kAnnually

Senior

Remote in USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 8+ years of experience in customer success with at least 3 years in a leadership role, preferably within the B2B merchant services space.
  • 5+ years experience in Customer Success with 3+ years in a leadership role.
  • Extensive background in Merchant Services with experience in payment Acquirer, Payfac, and/or ISO environments.
  • Bachelor's Degree.
  • Proven track record of building and scaling customer success teams in high-growth environments.
  • Strong understanding of payment technologies, merchant services, and enterprise software.
  • Data-driven approach to decision making with experience in customer success metrics and analytics.
  • Proficiency with CRM platforms, customer success tools, and business intelligence systems.
  • Experience with change management and process improvement methodologies.
Responsibilities
  • Build, mentor, and scale a high-performing team of Customer Success Managers, establishing clear goals, KPIs, and career development paths.
  • Develop and execute the strategic vision for customer success, including programs for retention, expansion, and customer advocacy.
  • Partner with executive leadership to align customer success initiatives with company objectives and growth targets.
  • Design and implement scalable processes that enable consistent delivery of exceptional customer experiences.
  • Own and exceed portfolio revenue targets, including retention, expansion, and customer health metrics.
  • Establish strategic account planning frameworks and oversee their execution across the enterprise customer base.
  • Develop predictive indicators and early warning systems to identify at-risk accounts and growth opportunities.
  • Create and maintain executive relationships with strategic customers, leading high-stakes negotiations and resolutions.
  • Collaborate with Product, Sales, and Professional Services leadership to ensure customer needs drive product roadmap and go-to-market strategies.
  • Partner with Finance to develop forecasting models and metrics for customer success performance.
  • Lead organizational change initiatives to improve customer experience and team efficiency.
  • Design and implement customer success technology stack and tools to enable team scalability.
  • Create and oversee customer success programs including onboarding, training, and customer advocacy initiatives.
  • Establish best practices for Executive Business Reviews (EBRs) and strategic account planning.
  • Develop voice-of-customer programs to capture and activate customer feedback.
  • Design and implement customer health scoring systems and success metrics.

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This approach differentiates VersaPay from competitors by emphasizing a user-friendly experience and flexibility in customer interactions. The company's goal is to improve the efficiency of AR processes and capitalize on the growing demand for digital financial solutions.

Company Stage

IPO

Total Funding

$18.7M

Headquarters

Toronto, Canada

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Versapay's network grew 5X in 18 months, now serving 5 million businesses.
  • The mid-market segment's digitization trend aligns with Versapay's AR Efficiency Suite.
  • Experienced executives like Ed Neumann and Gaby Kozakov drive strategic growth.

What critics are saying

  • Emerging fintech startups like Zūm Rails pose competitive threats to Versapay.
  • Relocating headquarters to Miami-Dade may disrupt company culture and operations.
  • Demand for real-time payments pressures Versapay to continuously innovate its technology.

What makes Versapay unique

  • Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.
  • The ARC platform provides a customizable self-service portal for efficient invoicing and payments.
  • Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

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