Full-Time

Customer Success Manager

Spanish Speaker

Confirmed live in the last 24 hours

Mindbody

Mindbody

1,001-5,000 employees

Wellness software for business management

Consumer Software
Enterprise Software
Consumer Goods

Mid

United Kingdom

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Data Analysis
Requirements
  • Bachelor’s Degree or equivalent work experience
  • English and Spanish Fluency
  • Three (3) years of relevant work experience in customer success, sales, or account management
  • Ability to quickly learn the Mindbody platform and translate that knowledge to specific customer needs
  • Demonstrated ability to foster, develop, and work in cross-functional relationships with a spirit of teamwork and a focus on the delivery of positive customer outcomes
  • Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise and understandable manner
  • Demonstrated ability to respond to questions in groups and one-on-one consultative settings
  • Ability to handle challenging customer conversations skillfully and tactfully
  • Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently
  • Strong reporting skills with the ability to not only gather the appropriate data but also glean insights to improve the performance of the Customer Success team and our customers
  • Demonstrated ability to work in ambiguous and changing environments
  • Prior work experience in a SaaS environment is preferred
  • Experience working in a Fitness, Integrative Health, Spa, or Salon business is preferred
  • Prior work experience in a sales-related role is preferred
  • Working knowledge of Salesforce and/or Gainsight is preferred
Responsibilities
  • Drive engagement and maximize customer value through meaningful software adoption, scaled training, and enablement programs, including new feature use after upgrades or add-on purchases
  • Manage the health and success of SMB customers from go-live through renewal and expansion, using a scaled, digitally enabled model to engage proactively at key touchpoints
  • Leverage customer health metrics and other key signals to prioritize and reach out to customers during key inflection points in their relationship with Mindbody, ensuring timely mitigation of churn threats and identification of growth opportunities
  • Demonstrate value and identify growth opportunities through upselling, expansion, and software optimization
  • Meet 1:1 with customers as needed to reduce churn and identify upsell opportunities
  • Engage and educate customers through scalable communication methods such as webinars, office hours, virtual sessions, and customer marketing
  • Use data insights to track client health, forecast risks, and mitigate churn
  • Manage customer relationships at all levels: executive, stakeholder, divisional, and end user
  • Handle escalations and crises independently, including executive-level crisis management
  • Collaborate with Sales, Onboarding, Support, Payments, Product, and Marketing teams to communicate root causes of customer success or failure and drive product enhancements
  • Contribute to the company-wide customer feedback loop
  • Perform other duties as assigned

Mindbody offers software solutions for the wellness industry, helping businesses like fitness studios and wellness practitioners manage operations and engage clients. Their products include scheduling, client management, and digital documentation tools, along with an AI tool for task automation. Operating on a subscription model, Mindbody also partners with ClassPass to expand its reach. The company's goal is to empower wellness businesses to thrive by providing the technology they need to operate efficiently.

Company Stage

IPO

Total Funding

$597.7M

Headquarters

San Luis Obispo, California

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Vista Equity Partners has bolstered Mindbody's growth and innovation capabilities, ensuring continued development of cutting-edge solutions.
  • Mindbody Capital offers a streamlined funding approach for wellness businesses, providing quick access to loans and simplified repayment structures.
  • Strategic partnerships, such as with Shoot 360 and ClassPass, demonstrate Mindbody's influence and ability to expand its market presence.

What critics are saying

  • The wellness technology market is highly competitive, requiring Mindbody to continuously innovate to maintain its leadership position.
  • Integration of new executive leadership could lead to strategic misalignments and operational disruptions.

What makes Mindbody unique

  • Mindbody's comprehensive suite of tools, including FlexKit, WaiverKing, and QuickerNotes, offers a one-stop solution for wellness businesses, unlike competitors who may focus on single aspects.
  • The strategic partnership with ClassPass significantly extends Mindbody's reach, tapping into a global audience and providing a competitive edge.
  • Mindbody's integration of AI through REACH ai for task automation sets it apart in the wellness technology space, enhancing operational efficiency for clients.

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