Transformation Consultant - CX, Service & Business Design

Transformation Consultant - CX, Service & Business Design

Atcom S.A. · Nea Ionia, Greece (Hybrid) · Full-time · Posted 2026-10-13

Workplace: hybrid

Description

ATCOM builds digital products, platforms and solutions for some of Greece’s most demanding businesses and organizations.

Through our Consulting practice, we help clients take a step back before moving into design and execution: to understand their audiences, clarify their needs, frame the right problems, define the right opportunities and align on what is worth doing next. From there, we connect the right direction with the right ATCOM capabilities — across AI, product, design, technology and service transformation — to help organizations move into the right execution.

ATCOM’s CX, Service & Business Design team is growing, and we are looking for a Transformation Consultant to join us.

This is a hybrid role for someone who can work at the intersection of CX, EX, service design, business analysis, transformation strategy and digital ecosystem definition. We are looking for someone who can bridge human-centered thinking, business understanding and digital/technology possibilities — someone who can think strategically, but also get hands-on with research, synthesis, frameworks, workshops, artefacts and client-ready deliverables.

You will help organizations understand the needs, expectations and behaviours of the people they serve — customers, employees, partners or business users — and connect those insights to business goals, operational realities and organizational change.

What you’ll do

You will contribute to discovery, definition and transformation projects by:

• Planning and conducting stakeholder interviews, customer/user research and workshops.
• Mapping current-state journeys, services, processes, tools, roles, channels and touchpoints.
• Synthesizing research, business input and client artefacts into clear insights, implications and recommendations.
• Creating structured consulting artefacts such as customer/employee journeys, service blueprints, process maps, ecosystem maps, frameworks and decision narratives.
• Supporting the definition of target-state experiences, digital ecosystems, service models, product/platform concepts and transformation directions.
• Helping clients clarify briefs, frame the right problems, prioritize opportunities and define practical roadmaps for action.
• Identifying implications for services, processes, roles, capabilities, governance and adoption.
• Collaborating with ATCOM’s AI, product, design, technology and data teams to connect discovery outputs with the right execution path.
• Preparing client-facing deliverables, workshop materials, presentations, reports and decision-making narratives.

Requirements

You may come from a background in service design, CX consulting, business design, product strategy, digital consulting, business analysis, transformation consulting, strategic design or organizational change.

You should have:

• 2+ years of relevant experience in a related role. We are open to different seniority levels, depending on experience, mindset and fit.
• Experience conducting interviews, facilitating workshops and working with stakeholders.
• Strong synthesis, structured thinking and problem-framing skills.
• Good understanding of customer/employee journeys, service models, business processes and digital touchpoints.
• Familiarity with digital platforms, portals, commerce, CRM, workflow tools, internal systems or broader digital ecosystems.
• Ability to turn complex information into clear, useful artefacts — such as slides, maps, flows, frameworks and collaborative documentation — using collaboration, documentation and presentation tools such as Miro, Notion, PowerPoint or similar, as well as AI tools such as ChatGPT, Claude or similar where relevant.
• Excellent written and verbal communication skills in Greek and English.
• Confidence in client-facing environments.
• Curiosity, ownership and willingness to work across disciplines.
• A degree in a relevant field — or equivalent practical experience — such as Design, Business, Marketing, Management, Psychology, Human-Computer Interaction, Service Management, Communication or a related discipline.

Benefits

• Private Health Insurance – covering you and your loved ones, because your family’s well-being matters to us.
• Unlimited Coffee – enjoy free coffee anytime at our cozy on-site cafeteria.
• 24/7 Mental Health Support – unlimited access to professional psychological support whenever you need it.
• Nutrition Support – guidance from a professional nutritionist to help you stay healthy and energized.
• In-House Training & Education – grow your skills with tailored learning opportunities.
• Paid Training – we invest in your professional development.
• Attendance at Conferences & Events – stay connected and up-to-date with industry trends.
• Competitive Compensation Package – because great work deserves great rewards.
• Excellent Career Prospects – we support your growth and long-term success.

At ATCOM, we are proud to be an Equal Opportunity Employer, fostering an inclusive work environment that values diversity. We believe in treating all individuals with respect and fairness, promoting collaboration and innovation for our collective success.

Apply

Apply at Atcom S.A.

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