ServiceNow Solution Architect

Job Description

What you'll do

As a ServiceNow Solution Architect, you will take ownership of solution architecture and help clients make the right architectural decisions throughout their transformation journeys.

Your assignments may include major ServiceNow implementations, platform modernisation, advisory engagements and Application Management Services. You may also work directly within a client's organisation as a trusted architectural advisor, supporting their internal ServiceNow team with complex technical and strategic challenges.

Your work may take you from advising a client's platform owner on architectural decisions to leading solution design workshops, guiding implementation teams or resolving complex challenges in an enterprise ServiceNow environment.

Your responsibilities may include:

• Leading the architecture and solution design of ServiceNow implementations, ensuring scalability, maintainability, security and alignment with platform best practices.
• Translating complex business and technical requirements into end-to-end ServiceNow solution architectures.
• Advising clients on ServiceNow platform strategy, Enterprise Service Management, architecture, governance and technology roadmaps.
• Designing solutions across ServiceNow workflows, applications, service portals and digital experiences.
• Making architectural decisions on platform configuration, application development, data models, security and integrations.
• Providing technical leadership to implementation and AMS teams, reviewing solution designs and ensuring delivery quality.
• Supporting platform evolution, architectural governance and continuous improvement throughout the ServiceNow lifecycle.
• Facilitating architecture workshops, supporting change management and adoption, and guiding client teams through knowledge transfer and training.
• Collaborating with Deloitte's Nordic and global ServiceNow experts to develop solutions and share best practices.
• Supporting pre-sales activities through solution design, technical discussions, estimates and proposals.
• Exploring emerging ServiceNow capabilities, including AI, intelligent automation and new platform technologies.

Beyond individual assignments, you will have the opportunity to contribute to our ServiceNow architecture practices, technical capabilities and growing business in Finland.

Why Deloitte?

Work on complex, high-impact challenges. Design ServiceNow solutions for major organisations, addressing business needs beyond traditional IT Service Management.

Influence the entire ServiceNow lifecycle. Our Advice, Implement & Operate approach creates opportunities to advise clients, lead solution architecture and support the long-term evolution of their platforms.

Combine technology with business expertise. Collaborate with Deloitte specialists across technology, strategy, risk, cyber, human capital and industry consulting.

Access Nordic and global expertise. Become part of an international ServiceNow community where you can exchange ideas, solve complex challenges and work with experienced professionals across borders.

Shape our ServiceNow capabilities in Finland. Take an active role in shaping architectural decisions, challenging existing approaches and helping clients build sustainable ServiceNow solutions. Contribute to our technical direction, architecture practices and the development of our local ServiceNow business.

Continue developing as an architect. Deepen your expertise through challenging engagements, relevant certifications and collaboration with experienced peers.

At Deloitte, we value every individual and prioritise feedback and coaching at all stages of your career.   

Our flat hierarchy means that work is centred around the strengths of the deloittees. We make a positive impact on each other, our clients, and society through our significant client projects.  

We work with a hybrid model and aim to offer flexibility to our employees. We value face-to-face collaboration and learning at our comfortable office in Ruoholahti, while also providing opportunities for remote work. 

Qualifications

What we're looking for

We are looking for an architect who combines strong technical judgement with the ability to understand business needs, challenge assumptions and communicate effectively with clients and colleagues.

Ideally, you bring:

• Extensive hands-on experience with ServiceNow, typically gained over at least five years, including substantial experience in solution design, architecture or technical leadership.
• Strong understanding of the ServiceNow platform, its architecture, capabilities and implementation best practices.
• Proven experience designing and delivering complex ServiceNow solutions in enterprise environments.
• Deep expertise in one or more ServiceNow solution areas, such as ITSM, ITOM, ITAM, CSM, FSM, HRSD, IRM, SecOps, SPM, App Engine or AI-powered solutions.
• Solid understanding of application architecture, data models, security, integrations and technical design principles.
• Ability to evaluate architectural alternatives, make sound technical decisions and explain trade-offs to technical and business stakeholders.
• Experience guiding developers and consultants and ensuring technical quality throughout implementation projects.
• Understanding of Enterprise Service Management and how technology, business processes and organisational change come together.
• Strong communication, collaboration and stakeholder management skills.
• Fluency in Finnish and English.

We also value:

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials, or an ambition to pursue them.
• Relevant ServiceNow certifications, such as CSA, CAD and Certified Implementation Specialist.
• Experience with enterprise architecture, platform governance or complex multi-vendor environments.
• Experience with ServiceNow portals, Employee Center, customer portals and digital experience architecture.
• Experience as a client-side architect, platform architect or trusted technical advisor.
• Experience with Application Management Services, platform lifecycle management or managed services.
• Experience in technical pre-sales, solution estimation or consulting.
• Knowledge of ServiceNow AI capabilities, Now Assist and intelligent automation.
• Experience mentoring colleagues and developing technical practices.

You do not need expertise across every ServiceNow product area. We value architects with deep expertise in one or more domains, combined with the ability to understand and design solutions within the broader ServiceNow platform.

Additional Information

We look forward to receiving your application! 

🕒 When: Apply now or by Sunday, 15 November at the latest. 

👉 How: Please submit your application through our recruitment system. Be sure to include your CV and cover letter. We would like to hear about your experience, interests and what you would like to achieve next in your ServiceNow career and what kind of colleague you would be. 

📞 Questions about the role: If you have any questions about the position or Deloitte as an employer, Jussi Vuokko, ServiceNow Offering Lead (+358 40 760 9676) will be happy to answer on Wednesday 11.11. at 15:00-16:00 or on Thursday 12.11. at 10:00-11:00.

📩 Questions about the recruitment process: You can read more about us and our recruitment process on our website. If you did not find the answer you were looking for, please contact our recruitment team at [email protected]. 

💚 Learn more about Deloitte on LinkedIn, TikTok, Instagram, and Facebook. 

Together makes progress

At Deloitte, we value diverse skills, perspectives, and experiences, as they enable us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team’s success.

You will have the opportunity to work alongside over 450,000 colleagues globally and nearly 900 colleagues in Finland across Audit & Assurance, Tax & Legal, and Consulting services. At Deloitte, it’s all about people, each with something special to offer. We collaborate closely with one another and with our clients, making great things happen. That’s how we create real change.

Deloitte is where you’ll find unlimited opportunities to succeed and realise your full potential, together.