E

Early Warning

Payments network and risk management solutions

Staff Site Reliability Engineer - Paze

Full-Time
$131k - $192k/yr+ Discretionary incentive plan
Senior, Expert
Bachelor's
San Francisco, CA, USA+2 moreMore locations: Chicago, IL, USA | Scottsdale, AZ, USA
HybridHybrid work model required for positions in Scottsdale, San Francisco, and Chicago.
No H1B Sponsorship

About the job

Requirements
  • Typically 8+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, Architecture where applicable, or a comparable technical discipline.
  • Experience with software development or scripting using one or more modern programming languages.
  • Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability appropriate to the level.
  • Experience with public cloud technologies and architectures, preferably Amazon Web Services, along with infrastructure, networking, Linux/Unix, and modern application architectures appropriate to the level.
  • Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the scope of the role.
Responsibilities
  • Use software engineering, automation, and DevOps principles and practices to continually improve how services are built, tested, deployed, observed, operated, and recovered.
  • Use data, evidence, experimentation, and rigorous engineering analysis appropriate to the level to identify reliability risks, test assumptions, and guide technical decisions.
  • Define, implement, or improve service-level indicators, service-level objectives, error budgets, and other service-health measures appropriate to the scope of responsibility.
  • Improve observability through metrics, logging, tracing, monitoring, alerting, dashboards, and service-health instrumentation.
  • Drive continuous improvement across continuous integration and continuous delivery, observability, deployment practices, Infrastructure as Code, automation, testing, incident response, capacity management, resilience, and operational readiness.
  • Identify recurring or systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
  • Partner with Software Engineering teams to incorporate reliability, resiliency, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
  • Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning appropriate to the level.
  • Provide technical leadership and escalation support for significant or complex production incidents and improve on-call effectiveness and sustainability across multiple services and teams.
  • Reduce operational toil and unnecessary manual intervention through software, automation, reusable patterns, and better engineering practices.
Desired Qualifications
  • Hands-on experience with Amazon Web Services is preferred, or comparable experience with another major cloud platform such as Microsoft Azure, Google Cloud Platform, or Oracle Cloud Infrastructure.
  • Experience developing, deploying, operating, or improving highly available production software or distributed systems.
  • Experience with continuous integration and continuous delivery, Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, and software-delivery automation.
  • Experience with service-level indicators, service-level objectives, error budgets, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness appropriate to the level.
  • Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.
  • A bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.

About the company

Early Warning Services, LLC builds and operates risk, fraud and payment technologies that protect financial transactions and expand access to financial services. It leverages network intelligence and collaborations with more than 2,500 banks and credit unions to secure payments for consumers and small businesses, and to enable convenient payment options. Its well-known products include Zelle®, a person-to-person electronic payments network, and Paze℠, an online checkout solution, integrated within a broad financial ecosystem. The company differentiates itself through its extensive partner network, decades of experience, and a dedicated focus on risk, fraud prevention and payments infrastructure. Its goal is to empower and protect the U.S. financial services ecosystem by making financial services more accessible while keeping transactions safe.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

$22.9M

Headquarters

Scottsdale, Arizona

Founded

1990

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Simplify Jobs

Simplify's Take

What believers are saying

  • Zelle reported 20% growth and $1.2 trillion sent in February 2026.
  • Zelle tag passed one million small businesses, averaging 3,500 daily enrollments.
  • Early Warning unveiled ZelleUSD and India expansion on June 11, 2026.

What critics are saying

  • New York AG Letitia James lawsuit survived dismissal on July 20, 2026.
  • The complaint alleges over $1 billion in Zelle fraud from 2017-2023.
  • Discovery could force costly anti-fraud changes, restitution, and bank-owner reputational damage.

What makes Early Warning unique

  • Seven-bank ownership gives Early Warning direct distribution into America’s biggest banks.
  • Zelle, Paze, and Certos combine payments, checkout, identity, and fraud infrastructure.
  • Its network moves trillions through bank rails, not consumer app silos.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

Family Planning Benefits

Flexible Work Hours

Company News

Yahoo Finance
Jun 27th, 2026
New York AG sues Zelle for allegedly allowing fraudsters to steal $1B from consumers

New York Attorney General Letitia James has sued Early Warning Services, Zelle's parent company, alleging the payment platform failed to implement safeguards that allowed fraudsters to steal over $1 billion between 2017 and 2023. The lawsuit claims Zelle's rushed launch led to design flaws including quick registration and lack of verification. EWS is co-owned by seven major banks, including Bank of America, JPMorgan Chase and Wells Fargo. The suit follows a similar case by the Consumer Financial Protection Bureau, which was dropped after the agency faced significant restructuring under the Trump administration. James's lawsuit seeks restitution for affected New Yorkers and a court order requiring anti-fraud measures. A Zelle spokesperson called the lawsuit a "political stunt". Zelle had 151 million users as of 2024.

Boland Hill Media, LLC
Jun 12th, 2026
Zelle's foray into India and other digital transactions news briefs from 6/12/26.

Zelle's foray into India and other digital transactions news briefs from 6/12/26. * Early Warning Services LLC said India is the first country outside the United States where U.S. users of the Zelle peer-to-peer payments service can send remittances. Simultaneously, Early Warning introduced its first stablecoin, ZelleUSD, aimed at international payments from U.S. users. * Stable, a blockchain network featuring the stablecoin USDT, has joined the Mesh Alliance Program as a Gold member. The effort is expected to help enable enterprise companies to connect more directly to transactions using USDT. * E-commerce technology developer Shopware has launched Shopware Payments, based on technology from PayPal. * Bridge, a technology developer for health care, launched its Patient Access and Revenue Suite, which includes embedded-payments capabilities and digital wallets. * Cryptocurrency payments company BitPay marked its 15th year in business and said it has processed more than 900,000 transactions so far this year, up 12% from this time last year. Stablecoins account for nearly half of that volume, the company said. * Block Inc.'s Square point-of-sale payments platform has launched Square High Yield Savings, which offers Square merchants a 3.5% average yield if they maintain a daily balance of at least $10,000 or more in a Square Savings account. * Nacha, the governing body for the automated clearing house network, said it has named Backpack a preferred partner for ACH experience, open banking, and risk and fraud prevention. Backpack specializes in payments for higher education. Preferred partners "offer products and services that advance the ACH network," Nacha said. * Power Financial Credit Union has chosen the NCR Atleos Corp. and Allpoint+ networks to widen its cash-access services for customers. * "High Risk Merchant Accounts 101: The Essential Guide to Payment Processing in High Risk & Regulated Industries," a book published by SoarPay, has achieved best-seller status on Amazon since its release in May, according to authors Adam Carlson, SoarPay's chief executive, and entrepreneur Andy Hagans.

Associated Press
Jun 11th, 2026
Zelle launches India expansion and ZelleUSD stablecoin after moving $1.2T in 2025

Zelle will expand to India later this year, marking the peer-to-peer payment service's first international market since launching nine years ago. Early Warning Services, which operates Zelle, selected India as its starting point because roughly a third of annual remittances to India originate from the United States. The company plans further international expansion and will create ZelleUSD, a US dollar-backed stablecoin to support operations in other markets. Zelle processed over $1.2 trillion in transfers during 2025, making it one of America's most popular direct payment services. The expansion follows years of scrutiny over fraud and unauthorised transfers. A Consumer Financial Protection Bureau lawsuit filed in December 2024 was dropped in March 2025, though New York Attorney General Letitia James's similar lawsuit continues. Early Warning Services is owned by seven major banks including JPMorgan Chase and Bank of America.

PR Newswire
Mar 17th, 2026
Citi adds Paze digital wallet for millions of US credit cardmembers

Early Warning Services has expanded its Paze online checkout solution to Citi, giving millions of credit cardmembers access to the bank-offered digital wallet. Eligible Citi cardmembers can activate Paze through Citi.com, the Citi Mobile App, or mywallet.paze.com. Paze allows customers to check out online without manually entering card details, using tokenisation for added security. The service is available at leading online merchants across apparel, electronics, jewellery, food, entertainment and beauty sectors. According to a survey, 72% of US consumers value digital wallet efficiency for online transactions, whilst 82% trust their banks' security more than third-party payment options. More than 165 million credit and debit cards have been added to the Paze platform, which is operated by Early Warning Services.

PR Newswire
Sep 4th, 2025
Extending the Reach of Zelle(R): Alacriti and Early Warning Join Forces

Alacriti partners with Early Warning Services to embed Zelle(R) into its Orbipay Payments Hub