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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeUpdated on 10/15/2026Deadline 2/16/27
No salary listed
Junior
Bachelor's, Incomplete
Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Currently studying a technical program from at least the third cycle or a university program from at least the fifth cycle, or be a graduate or degree holder in Economics, Accounting, Administration, Engineering, or a related field.
  • At least one year of in-person sales experience.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
Responsibilities
  • Receive the cash box, recount cash supplied from the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency transactions, insurance sales, and other operations.
  • Verify customer identification when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or shortages to the Office Deputy Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and others in the assigned product portfolio.
  • Keep the customer database up to date with quality information.
  • Plan and manage commercial activities in coordination with the Manager and Deputy Manager to meet product and service targets.
  • Use every opportunity at the counter or in the branch to market products and prioritize updating customer data.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build a thorough understanding of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service, educating and assisting customers in the use of digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring a high-quality and timely response.
  • Identify dissatisfied customers and offer alternatives to retain them, considering their value contribution.
  • Continuously monitor customer risk to plan and execute recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant issues and the needs of customers in the segment.
  • Evaluate and analyze credit operations and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct debit arrangements.
  • Ensure proper control of batch transaction processes so that they are not left incomplete, such as canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Retirement Insurance to customers.
  • Conduct commercial activities and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report cash remittances together with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information relating to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with ATM cash replenishment.
  • Perform other duties assigned by the supervisor in response to business needs.
Desired Qualifications
  • Experience handling cash at a financial or banking institution, with direct customer contact.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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