Lead Product Designer
Sutherland
Lead Product Designer
Sutherland
Global BPO providing customer lifecycle management
Conduct user interviews and generative research to determine needs of existing clients and identify gaps in the market
Prototype and iterate challenging UX paradigms that incorporate AI technologies based on user research data
Collaborate with executive team in defining the product roadmap of features to grow the business
Design conversational information architectures for various industry verticals
Lead, mentor, grow our current and future product team
Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
Extensive experience leading design efforts for early stage startups (series A, seed or concept phase)
Extremely strong grasp of UX fundamentals/tools and processes
Strong knowledge and experience designing information architectures
Experience designing and optimizing analytics dashboards or data based products
Experience managing and designing products in the customer relationship management industry
Experience designing/building/working with NLP, AI or ML based products
Familiarity with sketch, zeplin, adobe creative suite or other similar UX design programs
Experience building or leveraging design component libraries
A comprehensive portfolio of UX design work to be incorporated into the application process
Experience designing information architectures, specifically around how to create data mappings to reduce cognitive load
Perks:
Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.
A nimble, energetic person team with an open and collaborative culture. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant (and still find ways to have fun even when working remote).
Augment is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Global BPO providing customer lifecycle management
Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.
Explore more opportunities at Sutherland