Healthcare Manager

Job Description

ONCOLOGY HEALTHCARE MANAGER POLAND

The Oncology Healthcare Manager (OHM) is responsible for the management of hospital accounts and the optimization of the oncology patient pathway. The OHM will possess a thorough understanding of hospital processes and decision making and will be able to identify potential patient pathway gaps and link them to our company's strategic priorities and solutions. Identify and implement collaborative opportunities within key accounts to improve time to diagnosis, time to treatment and develop strategic collaborations that shape the local environment, deliver on customer priorities and promote our company's interests.

This role requires someone who is analytical and has excellent stakeholder engagement skills. Understanding the health care environment, stakeholders and brand priorities will be important.

We are looking for a candidate with previous customer facing role and cross functional effective collaboration.

Location:  South-west or Central Poland

Key Responsibilities:

• Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway
• Works closely with the Commercial Team in the respective account to ensure customer understanding the difference of each representative responsibility.
• Identify potential patient pathway gaps and link them to the company's strategic priorities and solutions
• Deliver series of workshops in order to optimize the oncology patient pathway mapping at account level by collecting insights what the gaps or opportunities are in the patient pathway, support decision making to improve the process in the account and where needed developing solutions that are simple and effective
• Understand hospital processes and decision-making
• Analyze data to identify opportunities for improvement and impact of decisions and solutions implemented
• Collaborate with internal and external stakeholders to develop insights and opportunities for improvement
• Communicate effectively with customers and stakeholders to ensure successful collaborations on patient pathway optimization. Accompanies the hospital in the implementation of the action plan

• Continuously monitor and evaluate the success of implemented solutions

Requirements:

• 5+ years of experience in hospital account management, or worked in the hospital before.
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to identify customer needs and develop solutions that are simple and effective
• Knowledge of hospital processes and decision making.
• Understanding of the healthcare environment and in particular knowledge of the hospital environment, ideally in oncology (required)
• Understanding of the oncology patient pathway mapping
• Expertise in project management, particularly around patient pathways (optional)
• Ability to work independently and in a team environment
• Fluent in Polish
• Fluent in English
• Driving license (cat. B)

Additional location(s) Compensation Information:

Required Skills:

Account Management, Account Management, Brand Strategy, Care Planning, Clinical Decision Making, Communication, Communication Strategy Development, Conceptual Thinking, Critical Thinking, Customer Centricity, Customer Management, Customer Needs Identification, Customer Problem Solving, Customer Relationship Building, Data Analysis, Digital Marketing, Direct Marketing, Financial Analysis, Healthcare Delivery Systems, Key Account Management, Liaison Work, Logical Thinking, Market Research, Multidisciplinary Teamwork, Multilingual Communications {+ 9 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.