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Société Générale de Surveillance

Testing, inspection, and certification services globally

NDLS Booking Line Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeGalway, IrelandNo salary listedIn-person

About the Job

Requirements

  • Leaving Certificate or equivalent.
  • Computer literacy.
  • Strong oral and written communication skills.
  • Ability to multitask and work under pressure.
  • Effective interpersonal skills at all levels.
  • Accuracy and attention to detail.
  • Ability to work on one's own initiative and as part of a team.
  • Honesty, flexibility, and self-motivation.
  • Professional conduct with customers, contractors, and colleagues.
  • Compliance with SGS policies and procedures.

Responsibilities

  • Answer every call promptly and professionally.
  • Fulfill all duties and responsibilities relating to NDLSFO in accordance with applicable procedures and the performance agreement.
  • Process bookings and cancellations for NDLS customers.
  • Always comply with the eight Data Protection Principles.
  • Understand standard operating procedures and scripts.
  • Ensure all organizational procedures and scripts are followed in detail.
  • Securely manage confidential information in accordance with Records Management and Data Protection guidelines.
  • Model and demonstrate SGS values.
  • Promote and maintain good relationships with employees.
  • Complete daily administration.
  • Comply precisely with the company's Code of Professional Conduct and Integrity.
  • Present a professional company image through dress and appearance.
  • Ensure appropriate safe working practices regarding health and safety for oneself, colleagues, and clients, in accordance with company policies.
  • Ensure compliance with the company's Code of Integrity and act in accordance with SGS Ireland's Equality and Diversity Policies.

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size
10,001+
Company stage
IPO
Headquarters
Geneva, Switzerland
Founded
1878

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