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Sutherland

Global BPO providing customer lifecycle management

Health Claims Specialists

Claims AdjudicationConfirmed live in the last 24 hours
Full-timeLouisville, KY, USA$13.50 /hr

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Medical Billing and Coding degree or certification is required.
  • Excellent internet connectivity is required, including at least 2 Mbps upload and 10 Mbps download, a home network, and a hard-wired connection; wireless and satellite internet service providers are not compatible.
  • A quiet, distraction-free, secure place to work is required.
  • Effective verbal and written communication skills are required.
  • Strong typing and analytical abilities are required.
  • Multi-tasking skills and strong attention to detail are required.
  • Computer knowledge is required.
  • A minimum typing speed of 40 words per minute is required.
  • A clean, paper-free work environment must be maintained in accordance with company policies.
  • Previous experience in a medical office setting, including some knowledge of insurance, claims, billing, or coding, is required.
  • Understanding of different insurance types, including Medicare/Medicaid and/or Child Plus, is required.
  • Knowledge of medical terminology is required.

Responsibilities

  • Process claims via data entry for 90% of the workday.
  • Adjudicate claims in accordance with policies, procedures, and regulatory guidelines while meeting production, quality, and other metrics.
  • Follow up on claims that need additional information.
  • Refer problem claims to a lead and/or auditor for additional review.
  • Ensure information is accurate and kept private in accordance with HIPAA guidelines.
  • Work with specific software.
  • Complete special projects as assigned.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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