Inside Sales and Digital Channel Coordinator
About the job
- At least two years of experience in inside sales, sales operations, customer service, ecommerce, or account coordination, unless substituted by an associate or bachelor's degree.
- Provide a short writing sample demonstrating careful, clear writing.
- Demonstrate comfort with spreadsheets, including lookups, pivot tables, data cleanup, and double-checking numerical accuracy.
- Demonstrate digital fluency with ecommerce sites and product pages, including curiosity about how customers search for and purchase products.
- Follow documented processes consistently and identify opportunities to improve them.
- Handle interactions with more senior or assertive stakeholders calmly and escalate matters to a manager when appropriate.
- Show curiosity about artificial intelligence and automation.
- Prepare quotes for dealers and sales representatives and turn them around quickly.
- Support order entry, order status, lead-time, and ship-date communication.
- Answer product, configuration, and availability questions, involving a Regional Sales Manager or culinary team when deeper expertise is needed.
- Support dealers and Regional Sales Managers across every time zone, responding to after-hours requests the same day or first thing the next morning.
- Identify larger project opportunities and route them to the Regional Sales Manager responsible for the territory.
- Serve as the named company contact for ecommerce dealers with in-house support teams.
- Coordinate accurate product information packages—including product page copy, specification sheets, dimensions, utility requirements, images, and comparison data—with the Marketing team.
- Audit equipment information published on dealer sites, identify outdated or incorrect content, coordinate corrections, and confirm fixes.
- Answer product and application questions from dealer support teams and customers.
- Compile the monthly digital channel summary covering content accuracy, open corrections, stocking depth, and partner-provided search and conversion data.
- Review authorized reseller sites on a regular schedule for compliance with pricing and display policy.
- Document compliance findings with the product, page, screenshot, date, and observation.
- Send standard first notices when corrections are needed and escalate matters beyond that step to the manager.
- Maintain the compliance log and monthly summary, and help automate tasks that should not be performed manually.
- Keep trackers, action lists, owners, and due dates current for sales programs.
- Build meeting agendas, capture decisions, and follow up until actions are closed.
- Help maintain clean customer relationship management data and support trade show lead capture and routing.
About the company
Alto-Shaam designs and builds commercial kitchen ovens and related equipment used by restaurants and foodservice operations. Its Cook & Hold oven and its line of combination and multi-cook ovens allow cooks to prepare meals and then hold them at a safe, ready-to-serve temperature, improving efficiency and consistency. The products are designed to reduce waste, streamline workflows, and raise food quality for professionals around the world. The company differentiates itself by its long history (founded in 1955), being the original inventor of the Cook & Hold concept and a pioneer in the combination/multi-cook oven category, and by operating as a private, multi-generational business that emphasizes ongoing product improvement and customer service. Its goal is to support lasting foodservice success for its customers by delivering reliable equipment and ongoing innovation that improves operations and results.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Menomonee Falls, Wisconsin
Founded
1955
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Simplify's Take
What believers are saying
- April 8, 2026 Origin launch targets throughput-sensitive kitchens with four-item cooking and no rotations.
- July 27, 2026 Vector VMC2 upgrades improve reliability, maintenance, and quieter operation.
- August 25, 2026 India and supply-chain leadership additions support faster global scaling.
What critics are saying
- RATIONAL and Welbilt attack Alto-Shaam’s premium moat with broader, lower-friction kitchen platforms.
- March 16, 2026 installation expansion signals customers still need hand-holding; service failures delay revenue.
- If connected-cooking features commoditize, Alto-Shaam’s hardware premium erodes by 2027.
What makes Alto-Shaam unique
- Patented Structured Air Technology powers zero-flavor-transfer, multi-cook ovens in compact, ventless footprints.
- ChefLinc remote management turns Alto-Shaam equipment into updateable software-enabled kitchen systems.
- Made in Wisconsin, with India operations and installation services supporting global rollout.
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Benefits
- Professional Development Budget
- Conference Attendance Budget