JP Morgan Chase

Runs a consumer bank and an investment bank

Auto Collections Specialist 1

Customer SupportConfirmed live in the last 24 hours

Full-timeTampa, FL, USANo salary listedIn-person

About the Job

Requirements

Communication, negotiation, information gathering, and decision-making skills.
At least 1 year of experience in phone or face-to-face customer interaction and support, with the ability to multitask across computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
Ability to solve problems and present and explain solutions effectively.
Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
Computer literacy, including experience using technology to solve problems and communicate professionally.
High school diploma or GED required.
Willingness and ability to work schedules during operating hours that may include evenings and weekends.

Responsibilities

Manage a high volume of inbound and outbound collections calls, potentially over 100 daily, and provide comprehensive support for financial products.
Use customer service expertise to interpret needs and deliver continuous insights.
Navigate multiple computer systems efficiently.
Follow all regulatory and departmental practices and procedures.
Take ownership of each customer interaction, treating customers with respect and responding with empathy.

Desired Qualifications

Developing ability to use data to understand issues and opportunities.
Developing skills in using artificial intelligence technology for automation and prompt writing.
Preferred experience supporting more than one Line of Business.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day.

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
Utilizes customer service expertise to interpret needs and deliver continuous insights.
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
Excels both independently and collaboratively, driving team success and achieving goals.
Follows all regulatory and departmental practices and procedures diligently.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

Communication, negotiation, information gathering, and decision-making skills.
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High school diploma or GED required.

Preferred qualifications, capabilities, and skills

Developing ability to use data to understand issues and opportunities.
Developing skills in using Artificial Intelligence (AI) technology for automation and prompt writing.
Preferred experience supporting more than one Line of Business

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

Recently Posted Jobs

Explore more opportunities at JP Morgan Chase

See more jobs