Rehab Associate - Administrative/Clerical

Upper Valley Medical Center

Rehab Associate

• PRN - as needed, 8 Hour Shifts

The Rehab Associate is responsible for financial counseling, informing patients on co-pays and deductibles, and/or providing financial assistance education to patient and their family. The Rehab Associate is responsible for scheduling, registration (including adding pertinent financial and demographic information), verifying insurance benefit information, generation of ABN, reviewing orders for compliancy, completion of MSP, obtaining financial/ treatments consents, placing of ordered PT/OT/ SP, obtaining and tracking pre-certifications and Medicare Plan of Care certifications when applicable, and collecting payments for self-pay services and programs.

In addition, the Rehab Associate ensures compliance in meeting regulatory requirements, creates various reports and projects essential to the operations and productivity of the rehab department. The Rehab Associate also performs clinical duties and assists to maintain a safe, clean and organized work environment.  The individual requires self-initiation of projects to meet departmental needs. The Rehab Associate is responsible for contributing to the overall effectiveness and efficiency of the department.

The Rehab Associate must demonstrate Customer Focus with Patience, Composure, and Compassion. The OA must be able to deal with Ambiguity by effectively coping with change; possess strong Time Management skills, and be Interpersonal Savvy, while supporting Peer Relationships.   The Rehab Associate must demonstrate expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the department.  The Rehab Associate must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, explain payment for the patient’s hospital liability, and obtain payment for self-pay services and programs.

The Rehab Clinic Associate must maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers.  The Rehab Associate must efficiently perform all duties while ensuring patient confidentiality and privacy rights. 

Minimum Level of Education Required: High School Diploma / GED                                           

• Preferred educational qualifications: Associates Degree preferred in healthcare or related business field
• Must be proficient in Windows-based computer technology, including keyboarding and typing. Typing proficiency 30 wpm preferred.

Licensure/Certification/Registration

• Medical Terminology Certification preferred.

Experience

• Minimum Level of Experience Required: No prior job-related work experience
• Preferred experience: 1 – 3 years of job-related experience.
• Customer Service, general clerical/office, hospital, medical office/clinic, or insurance company.
• Applicable class work may be substituted for previous work experience.

Knowledge/Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Adept at multi-tasking with constant interruptions.
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average workday.
• Excellent verbal, listening, and written communication skills.
• Ability to maintain a professional demeanor in stressful situations.
• Adept with machinery typically found in a business office environment.
• Possess mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
• Ability to build productive relationships with all contacts and be teamwork oriented
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Overall knowledge of third-party collections, registration, billing and contracts is preferred.
• Dependable, flexible, and adaptable to change.
• Strong organizational skills with attention to detail.
• Ability to maintain a high degree of confidentiality.
• Ability to understand basic medical terminology.