Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A bachelor's degree in social work, criminal justice, sociology, human services, counseling, psychology, or a related field is required.
At least one year of experience in case management, social services, workforce development, behavioral health, community services, or a related field is required.
Bilingual proficiency in English and Spanish is required.
Proficiency with Microsoft Office and electronic documentation systems is required.
The role requires the ability to work independently and manage multiple priorities.
The role requires strong written and verbal communication, organizational and time-management, advocacy, and problem-solving skills.
The role requires compassion, dependability, and resourcefulness, with the ability to build trust with participants.
The role requires a commitment to accurate and timely documentation.
Responsibilities
Conduct intakes and comprehensive needs assessments.
Create and maintain individualized service plans.
Connect participants with community resources and services.
Coordinate referrals and follow up on the support provided.
Monitor progress and provide ongoing case management.
Keep accurate, timely case notes, reports, and program documentation.
Collaborate with Xiente staff, community organizations, and partners.
Advocate for participants and help them navigate barriers.
Support participants' personal, educational, employment, and self-sufficiency goals.
Attend required meetings, trainings, and program activities.
Complete other duties as assigned by the supervisor.
Desired Qualifications
Experience with diverse populations and community-based programs is preferred.
Recruiting Firm, Riderflex has been hired by our client, Xiente, to find their Bilingual Case Manager!
Job Title: Bilingual Case Manager
Reports to: Sierra Austin, IPS Director
Department: Social Services
Number of Direct Reports: 0
Status: Full-time, Onsite, Monday to Friday, 10:00 a.m. to 6:00 p.m.
Pay Range: $44,000 annually
FLSA Status: Exempt (Salaried)
Location: Teen Center, 2034 N Mascher Street, Philadelphia, PA 19122
Number of Openings: 1
COMPANY OVERVIEW Xiente (formerly Norris Square Community Alliance) was founded in 1982 by a group of Puerto Rican women in North Philadelphia who saw a need and took action. From the beginning, we believed that the people most impacted by poverty should be the ones shaping the solutions. That principle still guides us today. In 2023, our evolution into Xiente marked a renewed commitment to economic mobility, systems change, and intergenerational prosperity. We are still rooted in the same neighborhood. We are still powered by the same community. Our mission is to transform communities by empowering individuals to achieve social mobility. Xiente programs maximize personal capital - education, financial literacy, real estate, business opportunity - to create a path of economic mobility for individuals and their families. Does this sound like what you have been looking for?
POSITION SUMMARY Xiente is hiring a Bilingual Case Manager to provide direct support to individuals and families. In this role you will help participants identify and overcome barriers, connect with community resources, and work toward stability and self-sufficiency. This is hands-on, relationship-driven work. You will carry your own participants from intake through follow-up, build the service plan with them, and stay with them as their situation changes.
ESSENTIAL FUNCTIONS
Conduct intakes and comprehensive needs assessments.
Create and maintain individualized service plans.
Connect participants with community resources and services.
Coordinate referrals and follow up on the support provided.
Monitor progress and provide ongoing case management.
Keep accurate, timely case notes, reports, and program documentation.
Collaborate with Xiente staff, community organizations, and partners.
Advocate for participants and help them navigate barriers.
Support personal, educational, employment, and self-sufficiency goals.
Attend required meetings, trainings, and program activities.
Complete any other duties as assigned by the supervisor.
QUALIFICATIONS A. Education
Bachelor's degree required in social work, criminal justice, sociology, human services, counseling, psychology, or a related field.
B. Experience
At least one year of experience in case management, social services, workforce development, behavioral health, community services, or a related field.
Experience with diverse populations and community-based programs preferred.
C. Knowledge, Skills and Abilities
Bilingual (English and Spanish) required.
Strong written and verbal communication skills.
Strong organizational and time-management skills.
Proficiency with Microsoft Office and electronic documentation systems.
Ability to work independently and manage multiple priorities.
Compassion, dependability, and resourcefulness, with the ability to build trust with participants.
Strong advocacy and problem-solving skills.
A commitment to accurate and timely documentation.
WORK ENVIRONMENT
This position is full-time and onsite at the Teen Center, 2034 N Mascher Street, Philadelphia.
The schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m.
This role sits in Xiente's Intensive Prevention Services (IPS) program.
The caseload is up to 17 cases.
COMPENSATION The salary for the Bilingual Case Manager is $44,000 a year.
Benefits Xiente offers a comprehensive benefits package including:
Full Health Coverage - Medical, Vision, and Dental
Paid Vacation and Sick Time
401(k) with Company Match
Supportive Team Environment
Opportunities for Professional Development
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Xiente is an Equal Employment Opportunity Employer. We are committed to providing a workplace where all qualified individuals have an equal opportunity to succeed based on their qualifications, skills, experience, and job-related requirements. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
About Recruiting Firm, Riderflex: Riderflex is a top-rated national recruiting firm, serving small to large companies globally. Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries. We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-level executives.
Furthermore, we are renowned for our unique approach in finding the perfect fit for both clients and candidates. With a strong emphasis on cultural analysis and an executive recruiting process led by C-level experts, we excel in understanding and meeting specific industry needs.
Our mission is to create dynamic work environments, driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we don't just fill positions; we forge lasting relationships that propel businesses and careers forward.
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