Front Office Manager
About the job
- Previous experience with the Hilton brand.
- Experience with PEP.
- Two to three years of experience in front office leadership in a supervisor, assistant manager, or manager role.
- Strong leadership and team development skills.
- Strong communication and guest service skills.
- Ability to work weekends, evenings, and holidays based on business needs.
- Strong problem-solving and conflict resolution abilities.
- Oversee daily front desk operations, including check-in and check-out, guest relations, and night audit functions.
- Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff.
- Ensure full compliance with Hilton brand standards and service protocols.
- Collaborate with Housekeeping and Engineering to ensure room quality and readiness.
- Manage room inventory, rates, and reservations in coordination with Revenue and Sales teams.
- Handle guest concerns, service recovery, and escalations professionally.
- Maintain accurate billing, cash handling, and audit processes.
- Review guest satisfaction scores and execute improvement plans.
- Prepare departmental reports and participate in leadership meetings.
- A Bachelor's degree in Hospitality or a related field.
- Hyatt brand training or certifications.
- Service-driven and guest-focused approach.
- Calm under pressure and solutions-oriented approach.
- Strong attention to detail and organizational skills.
About the company
Texas Hotel Management develops and runs hotels and commercial real estate for travelers and business tenants. Its hotel portfolio carries flags such as Holiday Inn, Hampton Inn and Aloft, while its commercial projects include retail centers and office space. The hotel business earns money from room sales, group bookings, corporate accounts and events, with on-site teams managing guest service and property operations. Alongside hotel operations, it works on commercial developments from site planning through infrastructure and building delivery, drawing on local property specialists. Founded in 1990, the family-owned company is headquartered in Bryan, Texas.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Bryan, TX
Founded
1990
Get referred to Texas Hotel Management
See people who can refer or advise you
Simplify's Take
What believers are saying
- Houston front-desk applicants get schedule options: the posting accepts full-time or part-time availability.
- Houston drivers choose preferred workdays: the part-time posting allows candidates to select days from Monday through Saturday.
- Remote property management has stated pay: the industrial portfolio role lists $1,500-$2,000 monthly.
What critics are saying
- Applicants accept fixed hourly pay: the Houston reception posting requires agreement to $14 an hour.
- Dallas general-manager screening excludes other brands: only applicants with Hilton property and platform experience qualify.
- Dallas maintenance work is physically demanding: the posting requires occasional lifting up to 100 pounds.
What makes Texas Hotel Management unique
- Ownership accompanies operation: Texas Hotel Management says the projects in its history were privately owned by the company.
- Development includes land sales: Caprock Crossing sold commercial pad sites to Walgreens, Discount Tire and Domino's.
- The hotel portfolio is geographically concentrated: every property Texas Hotel Management lists is in Texas.
Help us improve and share your feedback! Did you find this helpful?