Food and Beverage Supervisor

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Food and Beverage Supervisor to ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration. This position reports to Assistant Restaurant Manager

KEY ROLES & RESPONSIBILITIES

• Supervise and oversee the operation/section to maintain LQA service standards.
• To ensure that guests receive the attention and service they require.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Ensures that an effective link is maintained between kitchen and service areas.
• Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
• Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
• In absence of a Manager or Assistant Manager takes responsibility of operational issues.
• Monitor quality of food and beverage products in every order.
• Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
• Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
• Updating and presenting daily outlet specific financial reports
• Check on employees’ discipline, grooming standards and punctuality
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned.
• Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
• Assist in employees’ development, counselling and resolving staff conflict.
• Report any complaints, incidents or any other irregularities to Management.
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. 
• Help minimize   waste,   minimize   breakages   and   mishandling   of   supplies   and equipment’s.
• Practices Sustainability guidelines in the outlet as directed by the management.
• Carry out light cleaning and maintenance of the pantry area.
• Monitor quality of food and beverage products in every order.
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO
• To motivate, coach and project a positive attitude at all times.
• Help manage employee’s performance appraisals and performance logs.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.
• Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
• Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.

Qualifications

What will you bring to this role? 

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
• Courteous and helpful to colleagues and guests
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
• Able to perform all the tasks accurately and efficiently
• Embrace the Raffles brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 
• Create an environment where colleagues are empowered, supported and recognized 

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
• Knowledgeable in food and beverage service standards and up-selling skills
• Knowledgeable on Micros and Opera system and Cashiering process

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.