Full-Time

Senior Product Designer

AI Group

Posted on 5/2/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Senior

London, UK

Required Skills
Communications
Requirements
  • Experience designing and leading digital products and systems
  • Comfortable navigating ambiguity
  • Designing connected modular systems
  • Prototyping to learn
  • Understanding of quantitative data
  • Excellent communication skills
  • Facilitation and collaboration skills
  • Previous experience with ML or AI elements
Responsibilities
  • Facilitate collaboration within the Machine Learning team
  • Create sketches and prototypes to clarify design directions
  • Take design problems from research insights to fully-realized user experiences
  • Iterate designs based on testing and feedback
  • Work closely with engineers and scientists
  • Write, present, and share learnings internally and externally

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

3%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.