Logistics Scheduler & Customer Service Specialist

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

📍 Location: Cornellà de Llobregat, Barcelona, Spain
💼 Business area: Liquid Bulk Europe, NC Logistics
🕒 Working pattern: Monday to Friday, eight hours per day, with a proposed start between 08:00 and 09:00
📞 On-call: Participation in a paid on-call arrangement
📄 Contract: Permanent

🌍 Work model: To be confirmed

Start your career in European logistics

Join Air Products as a Logistics Scheduler & Customer Service Specialist and help coordinate safe, reliable deliveries for our Liquid Bulk customers. Based in Barcelona, you will combine delivery planning and order management with direct communication with customers, drivers, hauliers, and internal distribution teams.

This is an entry-level opportunity, so previous scheduling experience is not required. You will receive structured training and coaching as you learn our logistics systems, processes, and customer service standards.

At Air Products, we recognise that starting a new job isn't a light decision. To ensure an easy transition, we have built an outstanding onboarding experience to integrate you as our brand-new employee into your new role and the wider organization.

As our Logistics Scheduler & Customer Service Specialist, you will...

• Plan and schedule deliveries using customer orders and forecasted demand, helping us meet customer requirements safely and efficiently.
• Enter and manage orders received by phone or email and maintain accurate customer and delivery information in our systems.
• Support customers with routine order and delivery enquiries, providing timely and professional communication.
• Build delivery trips, resolve standard scheduling errors, and apply basic clustering principles to improve delivery efficiency.
• Respond to changes in customer demand or driver availability, escalating exceptions and non-standard situations when necessary.
• Prioritise safety-sensitive deliveries and follow established quality, emergency response, and escalation procedures.
• Maintain clear interaction records, availability information, communication lists, and shift-handover documentation.
• Collaborate with drivers, contract hauliers, country distribution teams, senior schedulers, and other internal departments.

As our Logistics Scheduler & Customer Service Specialist, you already are or have...

✅ Required

• Professional working proficiency in German and English.
• Strong communication skills and a professional approach to customer interactions.
• Good problem-solving and logical-thinking skills, with the judgement to recognise when an issue needs to be escalated.
• Strong attention to detail and the ability to enter and maintain information accurately.
• Ability to prioritise effectively and work accurately in a high-volume, time-sensitive environment.
• Ability to work reliably and independently while following structured processes.
• Willingness and aptitude to learn logistics platforms such as ATLAS and SAP.
• Availability to participate in the applicable paid on-call arrangement.

• Ability to work from our Cornellà de Llobregat location in accordance with the role's agreed work model.

➕ Preferred

• Previous exposure to customer service, logistics, transport planning, scheduling, or another operational environment.
• Professional working proficiency in Dutch or French.
• Geographical knowledge relevant to European transport or distribution operations, or the ability to develop this knowledge quickly.

• Confidence using standard workplace digital tools and learning new systems.

 💼 What we offer

• Structured training and coaching from senior schedulers and the NC Logistics Team Lead.

• The opportunity to develop practical experience in logistics scheduling, customer service, and European distribution operations.
• Exposure to ATLAS, SAP, and other logistics systems.
• An international working environment with regular contact across customers, drivers, hauliers, and internal business teams.
• A clear foundation for developing toward greater scheduling independence and broader operational responsibility

We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills and assessed competencies.

Each role has an established pay range. Individual offers are determined within this range. The applicable pay range will be shared with you during this introductory call verbally and then in a system-generated email in writing after the call.

#LI-DM1

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.