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Sutter Health

Not-for-profit integrated healthcare network managing hospitals

Manager – Family Medicine - Internal Medicine and Pediatrics

Clinical Support & Patient AdministrationPosted on Nov 6
Full-timeBerkeley, CA, USA$121.3k - $182k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Healthcare, or a related field is required; equivalent experience may be accepted in lieu of the degree.
  • Eight years of recent relevant experience.
  • Extensive knowledge of healthcare operations in a non-acute setting and how department processes and workflows affect other departments.
  • Comprehensive knowledge of applicable state, federal, licensing, and local regulations related to outpatient services, including Medicare, MediCal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
  • Ability to form relationships with physicians, medical directors, nursing, and other key departments.
  • Leadership skills, including team building and coaching or mentoring, with the ability to motivate and engage others.
  • Thorough understanding of operations and workflows.
  • Tactical and analytical thinking and planning skills, including developing plans to accomplish objectives, identifying obstacles, and resolving operational issues.
  • Ability to build effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
  • Verbal and written communication and interpersonal skills.
  • Ability to handle difficult circumstances and make sound business decisions with little direction.
  • Ability to work in a dynamic, fast-paced environment with changing business priorities.
  • Organizational and time-management skills, including prioritizing multiple projects while delivering quality service and achieving business results.
  • Customer-service focus in decisions and actions.
  • Ability to work and interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
  • Working knowledge of wage and hour laws.

Responsibilities

  • Manage and provide operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring organizational goals and initiatives for patient and team safety, affordability, quality, patient satisfaction, and access are met.
  • Plan and organize operations and resources to ensure effective and efficient patient-care delivery consistent with applicable laws, standards, and regulations.
  • Establish protocols and practices and ensure compliance with department, affiliate, operating-unit, and system standards, policies, and procedures, as well as local and state standards and applicable laws and regulations.
  • Identify best practices, standardize workflows and processes, and develop plans to implement changes using a strategic and tactical approach.
  • Establish and manage capital and operational budgets to achieve financial targets through effective use of personnel, resources, and supplies.
  • Develop and maintain partnerships with internal and external peers, leaders, and local, state, and federal agencies to facilitate and collaborate on initiatives and issue resolution.
  • Provide guidance or direct intervention to resolve challenging or complex situations.

About the Company

Sutter Health

Not-for-profit integrated healthcare network managing hospitals

Sutter Health is a not-for-profit, integrated healthcare network serving Northern California. It operates a broad system of medical facilities—including hospitals, outpatient centers, and research institutes—to provide care for everything from routine checkups to complex surgeries. The network uses digital health tools and conducts clinical research to improve patient outcomes, and it reinvests earnings back into community health initiatives, medical research, and facility improvements. Revenue comes from patient services, insurance reimbursements, and government health programs. Its goal is to deliver high-quality, patient-centered care while expanding preventive care and wellness programs to improve long-term community health.

Company size
10,001+
Company stage
Grant
Total funding
$4.2M
Headquarters
Sacramento, CA
Founded
1981

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