Alumni Support Coordinator

Alumni Support Coordinator

Marine Corps University (MCU) / College of Distance Education and Training (CDET

Location: Quantico, VA

Employment Type: Full-Time

Security Clearance: Secret (Tier 3)

This position is contingent upon contract award.

Hatalom Corporation is seeking an Alumni Support Coordinator to support Marine Corps University (MCU) and Education Command (EDCOM). This position serves as the primary point of contact for alumni engagement, maintaining alumni records, fostering communication with graduates, and supporting programs that strengthen lifelong connections with Marine Corps University. This position is contingent upon award.

Essential Duties & Responsibilities

• Maintain a comprehensive database of alumni information, including contact details, graduation data, and professional achievements.

• Facilitate communication with alumni via email, newsletters, and social media platforms to promote engagement and share relevant updates.

• Collect and analyze alumni feedback to assess the effectiveness of support services and identify areas for improvement.

• Manage alumni inquiries and provide prompt, accurate responses to ensure high levels of satisfaction.

• Support the development and distribution of marketing materials that highlight alumni success stories and institutional achievements.

• Collaborate with academic departments to develop programs that support alumni professional development and lifelong learning.

• Prepare regular reports on alumni engagement metrics, including participation rates, event attendance, etc. 

• Conduct outreach to newly graduated alumni to introduce available support services and encourage ongoing engagement.

• Update alumni profiles and contact information regularly to ensure accuracy and support effective communication.

RequiredQualifications

• Experience in alumni relations, customer service, program coordination, or administrative support.

• Strong written and verbal communication skills.

• Experience maintaining databases and preparing reports.

• Proficiency with Microsoft Office Suite and social media platforms.

• Active Secret (Tier 3) Security Clearance or the ability to obtain one.

Preferred Qualifications

• Experience supporting higher education, military education, or nonprofit organizations.

• Experience with customer relationship management (CRM) or alumni database systems.

• Experience coordinating events, communications, or outreach programs.

This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

Hatalom Corporation is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.