Senior Manager

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries – combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions – sets us apart. Our Global Operations Team – all business professionals of the firm – was named the “Best Business Team” by The American Lawyer.

As the Senior Manager of Billing & Collections, you will be closely involved in leading the day-to-day operations and continuous enhancements of the revenue cycle for Goodwin’s UK offices. This is a highly visible position that demands strong leadership skills to prioritise, plan, and oversee diverse activities. In this role, you will contribute to shaping the billing and collection strategy, ensuring alignment with the Firm’s objectives. Adaptations are made based on market dynamics, operational shifts, and future growth, maintaining high service standards. Effective business partnering with practice units, partners, and global operations teams is essential.

What you will do:

• Performance Metrics Oversight:Review and monitor key performance metrics for the billing and collection organisation.
• Invoicing Excellence:Establish and maintain protocols and procedures to ensure timely, complete, consistent, and accurate client invoicing, adhering to all necessary guidelines.
• Revenue Optimisation:Track and minimise revenue loss resulting from ineffective billing or collection processes. Effectively manage and communicate fee arrangements, including busted deal discounts, fixed, tiered, and capped fees.
• Proactive Solutions:Seek process and technology enhancements to boost productivity and improve departmental services.
• Financial Policy Adherence:Ensure continuous compliance with the Firm’s financial policies.
• Collaboration and Communication:Proactively engage with senior leadership and attorneys to ensure billing services meet and exceed expectations.
• Strategic Direction:Collaborate with the global Billing & Collections leadership team to establish short and long-term projects, shaping the strategic direction of the department and broader finance function. Share best practices and define effective operational processes.
• Business Issue Resolution:Identify critical business challenges and partner with financial systems management for process improvements and technology solutions.
• Leadership and Coaching:Provide leadership, coaching, and guidance.
• Target Achievement:Work with the Managing Director/Director of Billing & Collections to meet monthly billing and revenue collection targets.
• Insightful Reporting:Provide relevant reporting on billing and collection data, including key performance metrics for firm management.
• Assume unique local responsibilities or additional duties specific to the role or location as requested.

Who you are:

• Effective Communication:Able to communicate professionally and tactfully with all levels of the Firm.
• Customer Service Excellence:Provide exceptional customer service in a fast-paced environment.
• Business Acumen:Strong business awareness and financial acumen.
• Collaborative Attitude:Enjoy being a team player with a flexible, can-do approach.
• Task Management:Handle high volumes of tasks while maintaining attention to detail and prioritizing effectively.
• Proficiency in MS Office:Strong knowledge of Excel is required.
• Billing System Proficiency:Familiarity with Aderant, Elite, or other professional services billing/collections systems.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status,  disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process, or would like to have a confidential conversation with a member of the recruitment team. If there are any disability-related reasons which have impacted your profile, we may also be able to make adjustments for these. Please see our Disability-Related Screening Adjustments page if this applies to you. (Disability refers to sensory and physical conditions, long-term health conditions, neurodivergence and mental health conditions).