Manager – Internal Communications and Culture

 

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

Reporting to the Director, Culture & Office Services, the Manager, Internal Communications & Culture is an experienced, hands-on leader responsible for managing a small team and driving program implementation across internal communications, culture, employee engagement and social impact.

Working closely with the Director, this person helps shape priorities, takes ownership of agreed initiatives and provides practical advice to leaders across the organization. The role combines people leadership with direct responsibility for communications, employee programs, events and major projects that help employees feel informed, connected, recognized and involved in CAPREIT’s culture and community impact.

Key Responsibilities:

Program Implementation & Team Leadership

• Partner with the Director to translate team priorities into practical programs, workplans and measurable outcomes.
• Lead assigned initiatives from planning and implementation through evaluation, remaining directly involved in delivery.
• Manage a small team, setting priorities, delegating responsibilities, coaching team members and providing performance feedback.
• Oversee project scope, timelines, approved budgets and external partners, working with project management support to keep delivery on track.
• Review team deliverables, resolve issues and adjust workloads, escalating significant risks or decisions to the Director.

Internal Communications

• Develop and implement communications plans that support organizational priorities and reach corporate, regional and frontline employees.
• Independently write and edit executive messages, organizational updates and sensitive or change-related communications.
• Manage the internal communications calendar, editorial priorities and publishing schedules.
• Oversee content and governance across the employee intranet, newsletters and other internal channels, maintaining clear publishing standards and keeping information current and accessible.
• Advise leaders on messaging, audience needs, channel selection and timing, following agreed approval processes.
• Lead agreed communications supporting leadership forums, organizational change and corporate milestones, including the office transition.
• Oversee employee storytelling and assigned company award submissions, highlighting achievements and strengthening connection to CAPREIT.

Culture & Employee Experience

• Contribute to the culture strategy and implement agreed initiatives that bring CAPREIT’s mission, vision and values into everyday employee experiences.
• Lead assigned culture-building programs across corporate and operational teams.
• Manage agreed components of the Employee Experience Survey and other listening initiatives, including pulse surveys and focus groups, working with the Director, and relevant partners on communications, results sharing and leadership action planning.
• Oversee employee social activities, networking opportunities and company-wide or regional events that strengthen connection and belonging.
• Provide direction and support to social committees and regional representatives, helping deliver relevant and inclusive programming.
• Lead assigned conferences, leadership events and corporate celebrations, coordinating contributors, budgets and delivery.
• Use employee feedback and participation results to improve programs, event formats and accessibility across locations, and communicate actions taken.

Social Impact & Corporate Social Responsibility

• Work with the Director to implement corporate giving, community investment and charitable partnership initiatives.
• Develop and deliver employee volunteering and fundraising activities, including opportunities to connect employees, residents and communities.
• Deliver assigned diversity, equity and inclusion (DE&I) education, awareness and employee-led initiatives in collaboration with relevant partners and groups.
• Support the Director and relevant committees in advancing agreed Indigenous reconciliation priorities.

Qualifications:

Experience

• 8+ years of progressive experience in internal communications, including responsibility for culture or employee engagement programs.
• Proven success delivering organization-wide programs and major events, including planning, budgets, external partners and evaluation.
• Hands-on experience delivering social impact programs, such as corporate giving, volunteering or charitable partnerships.
• Experience managing direct reports, including delegation, coaching and performance management.
• Experience advising senior leaders and independently writing executive and sensitive communications.

Skills & Competencies

• Ability to develop culture, engagement and social impact programs that encourage participation across locations and employee groups.
• Ability to use employee feedback, participation and program outcomes to recommend practical improvements.
• Strong writing and editing skills, including translating complex or sensitive information into clear employee and executive communications.
• Ability to set priorities, guide team members and resolve delivery challenges across multiple initiatives.
• Practical experience with Microsoft 365, program planning tools and digital employee communication channels.

Preferred Qualifications

• Experience supporting national, multi-site organizations and frontline or operational employees.
• Experience with employee engagement surveys, listening programs and action planning.
• Familiarity with DE&I programming, employee resource groups or Indigenous reconciliation initiatives.
• Familiarity with SharePoint or a comparable intranet platform, including content publishing, page updates and site organization.
• French-language proficiency is considered an asset.

Compensation & Work Arrangement:

• Competitive Base Salary between $79,000 - $99,000. 
• Hybrid Work Model: Minimum 3 days a week in the office.