TTEC Digital

Delivers customer experience orchestration technology

NICE AI Senior Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeManila, Metro Manila, PhilippinesNo salary listedRemote

About the Job

Requirements

Contact Center as a Service software management and domain experience.
At least 2 years of Cognigy, Omilia, or Kore.AI artificial intelligence development experience.
At least 4 years of ASP/.NET experience, including C#, Visual Studio .NET, XML, and web services.
At least 5 years of JavaScript experience.
A preferred bachelor's degree in computer science, information technology, or engineering.
At least 3 years of experience in Contact Center as a Service and/or Unified Communications environments.
At least 3 years of professional experience building and shipping machine learning or natural language processing systems, including large language model-based or generative artificial intelligence solutions.
At least 3 years of software development experience, including design, custom and common coding in JavaScript, Python, Java, or C++, and testing real-time systems.
Expert Python skills and strong software engineering fundamentals, including data structures, algorithms, testing, continuous integration and continuous delivery, Git, and containers.
Hands-on experience with modern machine learning and large language model tooling such as PyTorch or TensorFlow; LangChain or LangGraph; vector databases such as Pinecone, Azure AI Search, or FAISS; and AI agents.
Experience with enterprise-level Contact Center as a Service architecture for complex business needs.
Network infrastructure experience.
Experience with NICE CXone and CXone Studio is helpful.

Responsibilities

Develop, test, and deliver the NICE CXone AI software platform.
Implement NICE Proactive AI Agent, Cognigy, and Omilia software.
Develop NICE Cognigy and Proactive AI products and features.
Perform unit testing and code reviews.
Resolve defects identified during the quality assurance cycle.
Support the production environment.
Assist other developers in a team environment.
Work as a member of the project team to enhance and improve software written in one or more of CXone Studio, C#, ASP.NET, and JavaScript.
Code and test projects.
Deliver software on time.
Attend meetings and training as required.
Work with system analysis and project management for successful project completion.
Mentor team members.

Desired Qualifications

Experience with NICE CXone and CXone Studio is helpful.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What You'll Be Doing

Contact Center as a Service (CCaaS) software management and domain experience.

2+ years of Cognigy, Omilia or Kore.AI AI development

NICE CXone and CXone Studio Experience is helpful

Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET, Java Script

Code and test projects.

Deliver high-quality software on time.

Attend meetings and training as required.

Work with system analysis and project management for the successful completion of a project.

4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

5+ years Java Script experience

What You Bring to the Role

Bachelor’s degree in computer science, IT, or engineering preferred.

3 or more years’ experience in CCaaS and/or UC environments.

3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions.

3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.

Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).

Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents.

Experience with enterprise level CCaaS architecture for complex business needs.

Network infrastructure experience.

Team Player and the ability to mentor team members

Desire to work in a fast-paced environment.

#LI-IG1

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemotePhilippines

About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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