T

TTEC Digital

Delivers customer experience orchestration technology

NICE AI Senior Consultant

Full-TimeUpdated on 10/15/2026
No salary listed
Senior
Bachelor's
Manila, Metro Manila, Philippines
Remote
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • Contact Center as a Service software management and domain experience.
  • At least 2 years of Cognigy, Omilia, or Kore.AI artificial intelligence development experience.
  • At least 4 years of ASP/.NET experience, including C#, Visual Studio .NET, XML, and web services.
  • At least 5 years of JavaScript experience.
  • A preferred bachelor's degree in computer science, information technology, or engineering.
  • At least 3 years of experience in Contact Center as a Service and/or Unified Communications environments.
  • At least 3 years of professional experience building and shipping machine learning or natural language processing systems, including large language model-based or generative artificial intelligence solutions.
  • At least 3 years of software development experience, including design, custom and common coding in JavaScript, Python, Java, or C++, and testing real-time systems.
  • Expert Python skills and strong software engineering fundamentals, including data structures, algorithms, testing, continuous integration and continuous delivery, Git, and containers.
  • Hands-on experience with modern machine learning and large language model tooling such as PyTorch or TensorFlow; LangChain or LangGraph; vector databases such as Pinecone, Azure AI Search, or FAISS; and AI agents.
  • Experience with enterprise-level Contact Center as a Service architecture for complex business needs.
  • Network infrastructure experience.
  • Experience with NICE CXone and CXone Studio is helpful.
Responsibilities
  • Develop, test, and deliver the NICE CXone AI software platform.
  • Implement NICE Proactive AI Agent, Cognigy, and Omilia software.
  • Develop NICE Cognigy and Proactive AI products and features.
  • Perform unit testing and code reviews.
  • Resolve defects identified during the quality assurance cycle.
  • Support the production environment.
  • Assist other developers in a team environment.
  • Work as a member of the project team to enhance and improve software written in one or more of CXone Studio, C#, ASP.NET, and JavaScript.
  • Code and test projects.
  • Deliver software on time.
  • Attend meetings and training as required.
  • Work with system analysis and project management for successful project completion.
  • Mentor team members.
Desired Qualifications
  • Experience with NICE CXone and CXone Studio is helpful.

About the company

T

TTEC Digital

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Website

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Austin, Texas

Founded

N/A

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Simplify's Take

What believers are saying

  • TTEC says Digital is gaining traction in data, AI, observability, and security.
  • NiCE says TTEC Digital has more than 100 certified consultants across Cognigy and CXone.
  • Compass’s deployment proves production-grade Agentforce can ship in six weeks.

What critics are saying

  • TTEC is reviewing strategic alternatives for Digital, creating sale or spin uncertainty.
  • TTEC carried $766.9 million net debt on June 30, 2026, while refinancing talks extend beyond 2027.
  • The Alvarez FLSA case keeps arbitration and wage claims alive against TTEC Services.

What makes TTEC Digital unique

  • TTEC Digital became Salesforce’s Forward Deployed Engineering partner on May 19, 2026.
  • It holds NiCE Platinum status, the ecosystem’s highest tier, earned June 18, 2026.
  • Compass Working Capital deployed Agentforce Contact Center live, with six-week implementation and 6,000 hours saved.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Remote Work Options
  • Paid Vacation

Company News

Associated Press
Oct 20th, 2026
TTEC Digital launches 40+ prebuilt AI agents for government services on Google Cloud

TTEC Digital has launched the Government Experience AI Agent Suite (GovEx AI Agent Suite), a set of more than 40 prebuilt conversational AI agents for government agencies. The Austin-based customer experience (CX) firm announced the product on October 20, 2026. The agents handle public service requests from start to finish through chat and voice. Residents can submit applications, renew services, and request information, with human monitoring. The suite is built on Google Cloud's Gemini for customer experience and Botcopy's agent deployment platform. Agencies can configure the agents to their needs, and the agents are designed to meet ADA and WCAG 2.2 AA accessibility standards. Examples include a REAL ID Navigator, an Unemployment Navigator, and a Campsite and Inn Booker. The suite is available now through TTEC Digital.

GlobeNewswire
Sep 28th, 2026
TTEC Digital achieves the 2026-2027 Microsoft AI Business Solutions Inner Circle award for 11th consecutive year.

TTEC Digital achieves the 2026-2027 Microsoft AI Business Solutions Inner Circle award for 11th consecutive year. Recognition reflects TTEC Digital's leadership in helping enterprises scale AI, modernize operations, and drive measurable business outcomes. September 28, 2026 17:00 ET | Source: TTEC Digital AUSTIN, Texas, Sept. 28, 2026 (GLOBE NEWSWIRE) - TTEC Digital, one of the largest pure-play customer experience (CX) solutions partners for data, AI, and observability and security, today announced it has earned the Microsoft AI Business Solutions Inner Circle award for 2026-2027. This marks TTEC Digital's eleventh consecutive year earning Inner Circle membership. What Inner Circle recognition means Participation within Inner Circle is based on sales achievements that rank TTEC Digital in the top echelon of Microsoft's AI Business Solutions global network of partners. "Inner Circle partners represent our top selling partners worldwide. But it is more than a sales recognition; it's a community of industry leaders who work..." "Organizations are under pressure to turn AI investment into real business results," "Our longstanding relationship with Microsoft lets us combine leading technology with deep customer experience expertise to help clients scale AI responsibly..." "The measure of enterprise AI is not what it can demonstrate, but the measurable results it delivers in a live customer environment. Organizations need..." "Organizations are under pressure to turn AI investment into real business results," said Chris Brown, president of TTEC Digital. "Our longstanding relationship with Microsoft lets us combine leading technology with deep customer experience expertise to help clients scale AI responsibly and realize value faster." What TTEC Digital's Microsoft practice delivers Through its Microsoft practice, TTEC Digital helps leading brands become frontier enterprises by identifying high-value opportunities for AI, business process modernization, and intelligent automation that accelerate productivity, improve customer outcomes, and create measurable business value. Command across the Microsoft platform - spanning business applications, cloud and AI platforms, and security - empowers organizations to move beyond AI pilots to enterprise-wide transformation and lasting competitive advantage. "The measure of enterprise AI is not what it can demonstrate, but the measurable results it delivers in a live customer environment. Organizations need solutions that perform reliably under real conditions and produce outcomes they can quantify. That is what our Microsoft Practice delivers every day," said Ross Lotharius, global leader of the Microsoft practice at TTEC Digital. "Inner Circle partners represent our top selling partners worldwide. But it is more than a sales recognition; it's a community of industry leaders who work closely with Microsoft to accelerate innovation, share experience, and shape the future of AI-powered business transformation. The collaboration and commitment to customer success demonstrated by this community helps us advance the entire AI Business Solutions partner ecosystem around the world to deliver transformative business outcomes at scale," said Niels Jensen, Microsoft AI Business Solutions ERP lead in Enterprise Partner Solutions. Inner Circle membership benefits As part of Inner Circle membership, TTEC Digital will participate in the Inner Circle Summit in spring 2027 as well as virtual meetings between September 2026 and June 2027, where members have a unique opportunity to discuss strategy with Microsoft executives and other Inner Circle partners, learn more about Microsoft's roadmaps and future plans, establish strong executive connections, and collaborate on best practices. Additional Microsoft designations TTEC Digital's recognition as Microsoft Dynamics 365 Service Partner of the Year and its Solution Partner designations and specializations across AI Business Solutions and Cloud & AI Platforms further underscore the company's commitment to delivering transformative outcomes for clients. To learn more about TTEC Digital's collaboration with Microsoft, visit: https://ttecdigital.com/partners/microsoft. About TTEC Digital TTEC Digital is one of the largest pure-play Customer Experience (CX) technology partners globally, with a deep foundation in data, AI, and observability & security with 2,000 technologists that innovate, architect, integrate, and operate CX technology solutions for more than 1,000 clients across North America, Europe and Asia Pacific. TTEC Digital defines CX as everything that happens between a company and its customers: every conversation, every channel, every touchpoint, and the technology that makes those experiences possible. Certified at the highest tier across every major CX technology platform covering data, analytics, contact center, CRM, cloud, and frontier AI, we are a single accountable partner, from the first architecture decision through deployment and ongoing operations. The company's professional services, managed services, proprietary software, and forward-deployed engineers give clients the depth of a global firm and the agility of a strategic partner - measured on outcomes delivered, not hours billed. Learn more at ttecdigital.com.

Associated Press
Jul 23rd, 2026
TTEC Digital launches first live Agentforce Contact Center, saving Compass Working Capital 6,000 staff hours annually

TTEC Digital has completed the first live deployment of Salesforce's Agentforce Contact Center with client Compass Working Capital, a non-profit financial services organisation. The platform unifies all interaction channels, AI, and CRM data into a single workspace, with Compass estimating 6,000 staff hours saved annually. Agentforce Contact Center enables seamless handoffs between AI and human agents whilst providing real-time transcription and automated data capture. Because it is natively built within Salesforce, Compass can deploy an AI voice agent without complex integrations. TTEC Digital, selected for Salesforce's elite Forward Deployed Engineering Partner Network earlier this year, accelerated deployment from project kickoff to production in six weeks. The company is now providing hypercare support as Compass scales its service delivery across metropolitan housing authorities nationwide.

GlobeNewswire
Jun 18th, 2026
TTEC Digital achieves NiCE Platinum Partner status.

TTEC Digital achieves NiCE Platinum Partner status. Highest partnership tier recognizes TTEC Digital's strategic alignment, delivery excellence, and customer impact. June 18, 2026 16:30 ET | Source: TTEC Digital AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) - TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has received Platinum Partner status in the NiCE 360 VISION Partner Program. This designation represents the highest tier within the NiCE partner ecosystem. "At the Platinum level, partners operate as strategic collaborators," said Dorothy Copeland, chief partner officer at NiCE. "TTEC Digital has demonstrated market leadership, strong alignment with our agentic AI vision, and a proven ability to deliver transformational outcomes for customers." The partnership between TTEC Digital and NiCE enables clients across health care, financial services, retail, technology, and the public sector to realize transformative business outcomes, including: * Cloud migration savings: Measurable annual cost savings through cloud contact center migration * CX transformation return: Increased project ROI through comprehensive CX transformation * Contact center modernization: Continued improvement in Net Promoter Score (NPS) from AI-powered contact center modernization * Agent experience optimization: Improved ROI through unified agent experience deployments * AI self-service efficiency: Measurable reductions in agent-assisted calls via generative AI solutions TTEC Digital earned Platinum Partner status through a sustained record of robust delivery and building a strong pipeline aligned to NiCE solutions - particularly CXone, NICE's purpose-built AI-powered customer experience platform, which leverages natively-integrated Cognigy capabilities to deploy advanced agentic and conversational AI. "Platinum Partner status reflects the role TTEC Digital plays in helping organizations move from CX vision to execution," said Brad Scott, vice president of TTEC Digital's NiCE practice. "Our work across the NiCE ecosystem is centered on operationalizing agentic AI, modernizing complex service environments, and driving outcomes that scale. This recognition affirms the trust our clients and NiCE place in our ability to turn strategy into measurable progress." With more than 100 certified consultants delivering enterprise-grade conversational and agentic AI customer experience transformation solutions, TTEC Digital has established one of the CX industry's largest NiCE Cognigy practices. This investment has enabled TTEC Digital to rapidly emerge as one of NiCE's premier strategic partners, helping organizations accelerate the adoption of AI-driven customer engagement technologies. In addition, to Platinum recognition, TTEC Digital has been selected as a launch partner for the upcoming NiCE AI Specialization Program, further recognizing TTEC Digital's leadership, technical expertise, and commitment to advancing AI-powered customer experience innovation. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET About TTEC TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-generation digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company also delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back-office, and fraud prevention services. Founded in 1982, TTEC's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit https://ttec.com. Media Contact [email protected]

GlobeNewswire
May 19th, 2026
TTEC Digital selected for Salesforce Forward Deployed Engineering Partner Network.

TTEC Digital selected for Salesforce Forward Deployed Engineering Partner Network. New designation recognizes TTEC Digital's expertise in helping organizations move Agentforce and AI agent initiatives from pilot programs to secure, production-ready customer experience solutions. May 19, 2026 16:30 ET | Source: TTEC Digital AUSTIN, Texas, May 19, 2026 (GLOBE NEWSWIRE) - TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced TTEC Digital is joining the newly launched Salesforce Forward Deployed Engineering (FDE) Partner Network. With a proven track record delivering Salesforce's Agentforce, TTEC Digital is part of a network of firms leveraging Salesforce's deep learnings, expert skills, and specialized training to help clients turn agentic vision into production reality. "The Salesforce Forward Deployed Engineering Partner Network takes the deep learnings and specialized training we've built inside Salesforce and extends it to..." "Forward Deployed Engineering reflects how we already work with our customers - deeply embedded, accountable, and focused on outcomes," "Through this network, our teams apply Salesforce's internal engineering standards directly alongside clients', helping to accelerate the path..." "The partner ecosystem is how we make our advantage tangible for customers trying to win in the agentic era," "The Salesforce Forward Deployed Engineering Partner Network takes the deep learnings and specialized training we've built inside Salesforce and extends it to..." "Forward Deployed Engineering reflects how we already work with our customers - deeply embedded, accountable, and focused on outcomes," "Through this network, our teams apply Salesforce's internal engineering standards directly alongside clients', helping to accelerate the path..." "The partner ecosystem is how we make our advantage tangible for customers trying to win in the agentic era," "The Salesforce Forward Deployed Engineering Partner Network takes the deep learnings and specialized training we've built inside Salesforce and extends it to..." As organizations move from experimenting with AI to deploying it in day-to-day operations, many struggle to scale beyond isolated pilots. The Salesforce FDE Partner Network helps close this gap by providing the engineering depth required to navigate complex security environments and proprietary data challenges. "Forward Deployed Engineering reflects how we already work with our customers - deeply embedded, accountable, and focused on outcomes," said Chris Brown, President, TTEC Digital. "Through this network, our teams apply Salesforce's internal engineering standards directly alongside clients', helping to accelerate the path from Agentforce design to scalable, production-grade CX transformation." How TTEC Digital Helps Clients Scale Salesforce's Agentforce As a member of this exclusive designation with certified expertise across the platform, TTEC Digital helps clients achieve: * Deep technical integration. Mapping complex, fragmented data structures so AI agents have the context they need to perform the requested tasks and the permissions architecture to execute the tasks safely. * Regulated environment hardening. Building recommended AI guardrails for organizations in industries with strict compliance, privacy, and security requirements... * System orchestration. Building the integrations, APIs, and data pipelines that provide AI agents with the necessary information to function across the full operational environment. Beyond initial deployment, TTEC Digital helps clients sustain momentum through innovation-led managed services that support continuous optimization and adoption of emerging Salesforce capabilities. "The partner ecosystem is how we make our advantage tangible for customers trying to win in the agentic era," said Nick Johnston, SVP, Global Consulting Partners & Partner Sales, Salesforce. "The Salesforce Forward Deployed Engineering Partner Network takes the deep learnings and specialized training we've built inside Salesforce and extends it to an elite network of partners. This provides customers with the engineering depth and confidence needed to move from pilot to production and achieve business outcomes at scale." More information about TTEC Digital and its Salesforce partnership is available online at: https://www.ttecdigital.com/partners/salesforce. Additional resources: Salesforce, Agentforce, AgentExchange, and others are among the trademarks of Salesforce, Inc. About TTEC TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-generation digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company also delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back-office, and fraud prevention services. Founded in 1982, TTEC's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more, visit ttec.com. Media Contact Meredith Matthews [email protected]