MyMichigan Health

Boutique insurance agency for employee benefits

Lead Security Officer

Security Guarding & PatrolUpdated on Nov 10

Full-timeWest Branch, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Interpersonal skills are needed to communicate successfully with individuals and groups.
Must pass Security Defensive Tactics Training.
Must pass taser and pepper gel training.
Must be able to wear a bullet-resistant vest.
Must be able to wear personal protective equipment that includes latex materials or an appropriate substitute if required for the position.
Must be able to move freely about the facility, with or without an assistive device, and perform the functions of the job as outlined in the job description.
Must be able to perform physical management, including restraining, maneuvering, and holding combative individuals.
Must follow bloodborne pathogen and tuberculosis testing requirements.
Must be able to handle multiple tasks, work independently, maintain regular and predictable attendance, and stay awake.
Must meet the role’s physical demands, including occasional lifting or carrying of 11–20 pounds and frequent handling of 10 pounds or walking, standing, or pushing and pulling arm or leg controls.
Employees need to demonstrate competency in Microsoft Windows.

Responsibilities

Carry out assignments as directed by the Security Manager or supervisor.
Follow up on incident reports and dispatch entries, ensure they are completed properly, and communicate them to the appropriate person.
Complete routine indoor and outdoor rounds and dispatch duties.
Respond to calls from the public, hospital staff, and the security dispatcher.
Physically manage patients experiencing a crisis.
Manage security activities that occur during the assigned shift.
Conduct monthly checks of fire extinguishers, fire doors, outside lighting, panic buttons, and elevator phones.
Create weekly schedules for officers and dispatchers at the location and ensure the facility is staffed according to security policy.
Delegate duties and other assignments to security and dispatch staff.
Assist the Supervisor or Manager with staff job-performance reviews and coach staff.
Check wand reports and inform officers about the reports.
Ensure policies and procedures are followed.
Escort employees to and from their vehicles when requested or assigned by the Security Supervisor or Security Manager.
Assist with helicopter flight operations.
Respond to hospital emergency overhead pages as directed by security dispatch.
Monitor and page fire codes received on the fire-monitor system in security dispatch.
Monitor and report alarms received on the security and dispatch alarm panel, generator alarm panel, HVAC computer, and Medical Air Gases alarm panel.
Answer calls for assistance received on the security emergency phone line or facilities help line.
Create maintenance work orders for calls received on the facilities help line.
Enter information from maintenance job logs and work orders into the TMS application.
Monitor the CCTV system for suspicious circumstances and dispatch a security officer when required.
Conduct continuous random patrols using a patrol vehicle, bicycle, or foot patrol.
Secure and unlock doors according to policies and procedures or as directed by the Security Manager and Supervisor.
Notify the Security Manager or Supervisor through the chain of command about major incidents on facility property.
Enforce parking policy as directed.
Respond to panic alarms throughout the facility.
When armed, respond to active shooters or other lethal threats and neutralize the threat if possible.
Ensure contractors working above the ceiling or who have removed a ceiling tile have the yellow copy of the Above Ceiling Access Permit.
Write reports as required by policies.
Follow departmental and hospital policies and procedures.
Assist in creating ID badges.
Participate in further learning opportunities offered by MyMichigan when required.
Perform other duties and tasks as assigned.

Desired Qualifications

Military, corrections, or law enforcement experience is preferred.
Previous leadership experience in a formal or informal role, or security experience.

Summary

This position performs routine patrols, writes incident reports, responds to non-emergency and emergency calls throughout the entire campus and as requested by security supervision. Provides security services to ensure a safe environment for staff and visitors.

Responsibilities

(25%) *Carries out assignments as directed by the Security Manager and/or supervisor.

(25%) *Follows up on all incident reports and dispatch entries. Ensures that all reports and entries are filled out properly and communicated to the proper person.

(20%) *Completes routine inside/outside rounds and dispatch duties.

(20%) *Responds to all calls received from the public, hospital staff, and the security dispatcher.

(10%) *Physical management of patients going through crisis.

OTHER DUTIES and RESPONSIBILITIES:

Responsible for any security activities that occur during the course of the assigned shift.

Responsible for monthly check of fire extinguishers, fire doors, outside lighting checks, panic buttons and elevator phones.

Responsible for creating weekly schedules for officers and dispatchers at their location and is responsible for making sure that the facility is staff correctly in accordance with security policy.

Delegates to security and dispatch staff duties and other assignments.

Assists Supervisor and/or Manager in job performance reviews of staff; performs coaching of staff.

Checks wand reports and informs officers of the report.

Ensures all policies and procedures are carried out.

Escorts employee to and from their vehicle, as requested or assigned by the Security Supervisor or the Security Manager.

Assists with helicopter flight operations.

Responds to hospital emergency overhead pages as determined by security dispatch.

Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch.

Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, Medical Air Gases alarm panel.

Answers all calls for assistance, received on the security emergency phone line or facilities help line.

Creates a maintenance work order for all calls received on the facilities help line.

Enters information from maintenance job logs and work orders into the TMS application.

Monitors CCTV system for any and all suspicious circumstances, dispatching a security officer when required.

Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol.

Secures and unlocks doors, as prescribed by policies or procedures, or at the direction of the Security Manager and Supervisor.

Notifies the Security Manager and/or Supervisor via chain of command, for any and all major incidents that occur on facility property.

Enforces parking policy, as directed.

Responds to all calls received from the public, hospital staff, and the security dispatcher.

Responds to all panic alarms located throughout the facility.

Armed security staff will respond to an active shooter or other lethal threat and neutralize the threat if possible.

Responsible for enforcing that all contractors that are working above the ceiling and/or have removed a ceiling tile have a have yellow copy of the Above Ceiling Access Permit.

Writes reports as required by policies.

Follows all departmental and hospital policies and procedures.

Assists in creating ID badges.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.

An employee may be required to participate in further learning opportunities offered by MyMichigan.

Other duties and tasks as assigned.

Certifications and Licensures

Credential:BLS: Basic Life Support

Equivalent Experience: Within 6 months of hire.

Qualification Source: AHA

Credential:CPL: Concealed Pistol License

Equivalent Experience:

Qualification Source:

Credential:DMVCHECK: DMV Record Check

Equivalent Experience:

Qualification Source:

Credential:MCOLES FIREARMS: MI Commission on Law Enforcement Firearms

Equivalent Experience: Required within 60 days of hire and annually after hire.

Qualification Source:

Credential:PPE: Pre-Employment Psychological Examination

Equivalent Experience: Pre-hire only.

Qualification Source:

Credential:TEAM ADVANCED: Techniques for Effective Aggression Mgt

Equivalent Experience: Within 6 months of hire.

Qualification Source:

Required Education

Education: High School Diploma or GED

Equivalent Experience: Military, corrections, or law enforcement experience, preferred.

Education Specialization:

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Interpersonal skills needed to communicate successfully with individuals and groups.

Must pass Security Defensive Tactics Training.

Must pass taser and pepper gel training.

Ability to interact with people at all levels to communicate information in a clear and understandable manner.

Previous leadership experience in a formal or informal role or security experiences.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact as well as, trauma, grief and death.

Able to wear a bullet-resistant vest.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling, or crouching.

To perform physical management, including, but not limited to, restraining, maneuvering, and holding combative individuals.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level:Moderate. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 obs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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