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Cornerstone Family Healthcare

Nonprofit community health center in New York

Job Not Found

Full-TimeUpdated on 10/21/2026
$20/hr
Junior
New Windsor, NY, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • High school diploma or equivalency.
  • At least one year of clerical experience.
  • Ability to travel to other sites or departments.
  • Ability to work evening hours and weekends.
Responsibilities
  • Perform general patient registration responsibilities and general office duties to support department operations.
  • Greet patients promptly, respond appropriately to requests, and provide customer service.
  • Answer callers using appropriate phone etiquette, monitor callers on hold, and treat callers with courtesy and respect.
  • Monitor the patient waiting area and keep it clean and orderly.
  • Notify the practice manager or Administrator on Duty when patients have extended wait times.
  • Schedule, change, and cancel appointments as needed, and verify whether walk-in patients still want or need other scheduled appointments.
  • Provide cross-coverage in other departments as assigned.
  • Maintain confidentiality of the center's operations, including patient confidentiality, financial information, and employee relations.
  • Attend and participate in monthly department, all-staff, and other required meetings.
  • Perform other related duties as assigned.
  • Verify patient information at each visit and update it in the practice management system.
  • Collect required documentation for each patient, including photo identification, insurance information, and pediatric birth certificates when applicable.
  • Scan registration documents, patient identification, insurance cards, and other required documentation into the practice management system.
  • Verify insurance eligibility and primary care provider information at each visit and enter it accurately into the practice management system; understand general insurance rules, including PPO/HMO and primary care provider/referral rules.
  • Collect copayments and visit payments during registration.
  • Refer patients who cannot pay their copayment to the Patient Billing Coordinator.
  • Participate as part of a Care Team, including alerting the team to potential barriers such as anticipated insurance or financial issues that may cause delays or difficulties.
  • Participate in Quality Improvement activities with the Care Team or department.
  • Follow up on referrals for the assigned provider, track consultation notes, document follow-up in the electronic medical record, contact patients or specialists when needed, and complete referrals in the electronic medical record when notes are received.
  • Complete monthly referral reporting and submit it to the Referrals Supervisor.
  • Provide patients with information about specialty referrals and assist with making appointments as needed.
  • Monitor the provider schedule daily to ensure visits are completed or marked as did not keep appointment by the end of the day.
  • Complete follow-up for did-not-keep appointments with patients and document appropriately in the electronic medical record.
  • Confirm appointments for the following day.
  • Administer the required number of Patient Satisfaction Surveys.
  • Remain knowledgeable about sliding fee scale policies and required documentation.
  • Offer the sliding fee scale to uninsured patients and follow policies and procedures to qualify patients as necessary.
Desired Qualifications
  • Bilingual in Spanish and English.

About the company

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Cornerstone Family Healthcare

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Cornerstone Family Healthcare is a nonprofit community health center serving individuals and families in New York's Hudson Valley and Broome County, regardless of insurance status or ability to pay. Its medical, dental and behavioral health teams combine primary and preventive care with specialty services for adults and children through clinics and telehealth. The federally qualified health center accepts many insurance plans, helps patients enroll in coverage and bases sliding fee discounts on household income and family size. Cornerstone traces its roots to a clinic for migrant farm workers established in 1967 and is headquartered in Newburgh, New York.

Company Size

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Company Stage

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Total Funding

N/A

Headquarters

Newburgh, NY

Founded

1967

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