Perform general patient registration responsibilities and general office duties to support department operations.
Greet patients promptly, respond appropriately to requests, and provide customer service.
Answer callers using appropriate phone etiquette, monitor callers on hold, and treat callers with courtesy and respect.
Monitor the patient waiting area and keep it clean and orderly.
Notify the practice manager or Administrator on Duty when patients have extended wait times.
Schedule, change, and cancel appointments as needed, and verify whether walk-in patients still want or need other scheduled appointments.
Provide cross-coverage in other departments as assigned.
Maintain confidentiality of the center's operations, including patient confidentiality, financial information, and employee relations.
Attend and participate in monthly department, all-staff, and other required meetings.
Perform other related duties as assigned.
Verify patient information at each visit and update it in the practice management system.
Collect required documentation for each patient, including photo identification, insurance information, and pediatric birth certificates when applicable.
Scan registration documents, patient identification, insurance cards, and other required documentation into the practice management system.
Verify insurance eligibility and primary care provider information at each visit and enter it accurately into the practice management system; understand general insurance rules, including PPO/HMO and primary care provider/referral rules.
Collect copayments and visit payments during registration.
Refer patients who cannot pay their copayment to the Patient Billing Coordinator.
Participate as part of a Care Team, including alerting the team to potential barriers such as anticipated insurance or financial issues that may cause delays or difficulties.
Participate in Quality Improvement activities with the Care Team or department.
Follow up on referrals for the assigned provider, track consultation notes, document follow-up in the electronic medical record, contact patients or specialists when needed, and complete referrals in the electronic medical record when notes are received.
Complete monthly referral reporting and submit it to the Referrals Supervisor.
Provide patients with information about specialty referrals and assist with making appointments as needed.
Monitor the provider schedule daily to ensure visits are completed or marked as did not keep appointment by the end of the day.
Complete follow-up for did-not-keep appointments with patients and document appropriately in the electronic medical record.
Confirm appointments for the following day.
Administer the required number of Patient Satisfaction Surveys.
Remain knowledgeable about sliding fee scale policies and required documentation.
Offer the sliding fee scale to uninsured patients and follow policies and procedures to qualify patients as necessary.
Desired Qualifications
Bilingual in Spanish and English.
Description
Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in New Windsor, NY.
RATE OF PAY/SALARY: $20.00 per hour plus opportunity for quarterly incentive of up to $1,000 per quarter
WORK LOCATION(S): New Windsor, NY
STATUS: Full-Time
CORNERSTONE’S MISSION:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays
General Purpose: The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.
Description of Duties:
Demonstrates excellent customer service skills at all times.
Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
Monitors the patient waiting area and ensures that it is kept clean and orderly.
Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time. Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.
Provides cross coverage in other departments as assigned.
Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
Attends and participates in monthly department, All Staff and other required meetings.
Perform other related duties as assigned
Participates in the departmental patient registration process following CORNERSTONE policies and procedures:
Verifies patient information at each visit and makes necessary updates in the practice management system.
Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
Scans registration documents, patient identication, insurance card and other required documentation to the practice management system.
Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules).
Collects copayments and visit payments at the time of registration.
Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.
Participates as part of a Care Team, including but not limited to:
Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day.
Participates in Quality Improvement activities with the Care Team or department.
Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary. Completes referrals in EMR when consultation notes have been received.
Completes referral reporting on a monthly basis and submits to the Referrals Supervisor
Provides patients with information regarding specialty referrals and assists with making appointments as needed.
Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as a DNKA at the end of the day.
Completes all DNKA follow up with the patient and documents appropriately in EMR.
Confirms appointments for the following day’s appointments.
Administers the requisite amount of Patient Satisfaction Surveys
Remains knowledgeable about the Sliding Fee Scale (SFS):
Is knowledgeable about the SFS policies and required documentation.
Offers sliding fee scale to patients with no insurance.
Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.