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Ikano Retail

Retail and consumer solutions provider

Colaborador de Atención al Cliente y Experiencia de Compra

Checkout & Customer ServiceUpdated on Nov 10
Part-timePuebla, MexicoNo salary listedIn-person

About the Job

Requirements

  • Share IKEA’s values and vision, work collaboratively and respectfully, and show willingness to learn and grow.
  • Be passionate about selling, understanding customers, and creating new shopping experiences.
  • Be comfortable responding to positive and negative customer feedback to improve the shopping experience.
  • Work in a fast-paced environment, tolerate frustration, and manage stress.
  • Have genuine interest in the home, its decoration, and IKEA products and possibilities.
  • Have expertise in processes that make the shopping experience easy for customers.
  • Have verifiable experience working in customer-centered organizations.
  • Understand local customer purchasing behavior.
  • Understand IKEA’s multichannel services.
  • Be able to use a computer and basic software such as Excel and Word.
  • Know IKEA’s computer systems.
  • Know operational safety and protection processes (SOP).
  • Be familiar with basic legal concepts and requirements related to third-party contracts.
  • Be able to communicate well, persuade, negotiate, and lead.
  • Be able to quickly solve operational problems related to customers and their shopping experience.
  • Pay attention to detail and be perseverant, organized, and precise.
  • Be able to work independently and reliably.
  • Be able to work quickly, simply, and flexibly.
  • Be available to work during the early and late hours of the day.

Responsibilities

  • Attend to the details, expectations, motivations, comments, suggestions, and concerns customers experience while shopping, with a focus on changes and returns and services.
  • Respond to customers and create shopping and commercial experiences as a representative of the IKEA brand.
  • Understand customers to help build a strong shopping experience and connection with them.
  • Help organize coworkers so they are in the right place at the right time with the message customers need.
  • Identify what customers want or expect during store visits and propose commercial opportunities and ideas to improve the customer experience.
  • Analyze the customer journey, including what attracts customers and where their store visits begin and end.
  • Work with internal and external suppliers and follow up on agreements and contracts that support store operations.
  • Coordinate with the team to keep operational areas functioning according to Commercial Review requirements.
  • Ensure shopping tools are available in the correct place at the correct time.
  • Know the IKANO Code of Conduct and educate and train coworkers and external service providers on it.
  • Act as a responsible partner inside and outside the store, with positive impact on people and the planet.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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