Full-Time
IT Manager
Confirmed live in the last 24 hours
Whoop
501-1,000 employees
Wearable fitness tracker with personalized insights
Senior
Boston, MA, USA
Must work onsite in Boston, MA, 5 days per week; relocation may be necessary.
- 5+ years of experience in IT management or a related role
- Extensive experience with Okta or similar Single Sign-On (SSO) solutions
- In-depth knowledge of Mobile Device Management (MDM) solutions such as JAMF, Kandji, or InTune and, and SaaS-based applications, including but not limited to JIRA, Slack, and Google
- Experience with cloud technologies (i.e. AWS, Azure, GCP)
- Strong leadership and people management skills. Ability to motivate and develop a high-performing team
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users
- Strong analytical and problem solving skills
- Strong customer service orientation and ability to build positive relationships with internal stakeholders
- Experience with ITIL or other IT service management frameworks preferred
- Ability to work on premise in our Boston Headquarters 5 days per week and work after hours as needed
- Manage the global daily IT operations to ensure the availability, stability, and security of all IT systems and infrastructure including servers, software, and hardware
- Oversee the design, implementation, and maintenance of WHOOP IT infrastructure
- Drive process improvements, continuously identifying opportunities to improve IT processes and workflows, increasing standardization and efficiency, reducing costs, and improving end-user experience
- Employ a data-driven approach to managing IT teams, identifying root causes of issues, and providing regular reporting on team performance and project progress
- Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment
- Manage IT procurement and expenditures to work within the IT budget, ensuring cost-effective solutions and adherence to financial guidelines
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring optimal performance and adherence to established SLAs
- Implement and manage cybersecurity measures to protect sensitive data and systems from threats.
- Lead IT-related projects from planning to execution, ensuring timely delivery and within budget constraints
- Lead the implementation of new software and hardware solutions, ensuring minimal disruption to business operations
- Diagnose and guide internal teams to resolve complex technical issues, providing timely and effective solutions
- Manage team and vendors overseeing Audio Visual (AV) Infrastructure to support effective communication and collaboration
- Oversee white-glove support to the executive team as needed, ensuring technology needs are met promptly and effectively
- Establish and maintain IT governance frameworks, policies, and standards to ensure compliance, security, and efficiency
WHOOP offers a fitness membership that focuses on improving personal health and performance through a wearable device called the WHOOP Strap 3.0. This device continuously collects physiological data, including heart rate, sleep patterns, and recovery levels, to provide users with personalized recommendations on their daily activity, sleep needs, and readiness for performance. Unlike many competitors, WHOOP operates on a subscription model, where users pay a fee to access the membership that includes the device and the WHOOP app, fostering a community through challenges and social features. The goal of WHOOP is to help users make informed decisions about their training and recovery, ultimately enhancing their performance while reducing the risk of injury.
Company Stage
N/A
Total Funding
$393.7M
Headquarters
Boston, Massachusetts
Founded
2012
6 month growth
↑ 5%1 year growth
↑ 16%2 year growth
↑ 36%
Simplify's Take
What believers are saying
- Partnerships with high-profile athletes like Cristiano Ronaldo and collaborations with premium brands like ASSOS elevate WHOOP's brand visibility and credibility.
- Recognition of WHOOP executives in influential tech lists and the company's expansion into over 56 markets highlight its growth and leadership in the health tech sector.
- Innovative product developments, such as the WHOOP-integrated cycling shorts, demonstrate WHOOP's commitment to enhancing user experience and performance.
What critics are saying
- The competitive landscape in fitness technology is intense, with numerous players offering similar wearable devices and health insights.
- Reliance on a subscription-based model may deter potential users who prefer one-time purchases over recurring fees.
What makes Whoop unique
- WHOOP's subscription-based model, which includes the WHOOP Strap 3.0 at no additional cost, ensures continuous user engagement and a steady revenue stream, unlike competitors who may charge upfront for devices.
- The integration of advanced physiological data analytics with personalized recommendations sets WHOOP apart in the fitness technology market.
- WHOOP's strong community engagement features, such as teams and challenges, foster a sense of belonging and competition, enhancing user retention.
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Benefits
Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.
Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.
Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.
Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.
Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!