Customer Retention and Renewals Specialist

The LOCATION: Bucharest, Romania
 
The ROLE
We are seeking a proactive and results-driven Customer Retention & Renewals Specialist with a strong emphasis on customer renewals, retention, and account expansion. In this role, you'll be the voice of our company, responsible for building and maintaining strong relationships with our customers. You will be the primary point of contact for a portfolio of customers, focused on driving product adoption, ensuring customer satisfaction, and identifying opportunities to grow the account value through upselling and cross-selling. Your success will be measured by customer health scores, renewal rates, retention metrics, and expansion revenue.
  
TASKS AND RESPONSIBILITIES
 

• Customer Retention & Renewals
• Account Expansion
• Customer Advocacy & Feedback
• Data-Driven Insights & Reporting

 
EXPERIENCE AND QUALIFICATIONS

• 5+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a similar position, preferably at a B2B software company.
• Proven track record of managing a portfolio of accounts and achieving high customer retention  rates.
• Proven success managing renewals and growing customer accounts
• Experience managing the renewal process and negotiating contracts.
• Strong understanding of the software development lifecycle and cloud-based technologies is a plus.
• Proficiency with CRM software (e.g., Microsoft Dynamics) and Customer Success platforms.
• Comfortable working cross-functionally with Sales, Product, CX, Field & Marketing teams.
• Data-oriented with strong analytical and problem-solving skills.
• Business level fluency in German

 
 For further details and for an informal conversation please contact:
 
Matt Krajnik 
IGEL Technology GmbH 
[email protected] 
 
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. 
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Please note  this role will start in 2026.