Lowell Community Health Center

Community health center delivering primary care

Patient Service Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLowell, MA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A minimum of one year of experience in a customer service-related position is required.
Customer service experience in a health care setting is preferred.
Knowledge of computer systems or the ability to learn them is required.
Good typing and keyboard skills are required.
Khmer fluency is required.

Responsibilities

Serve as the primary contact for new and established patients and customers accessing health center services.
Greet and welcome patients and customers in a professional manner.
Register patients accurately and efficiently.
Update patient demographics.
Verify insurance eligibility and collect co-pays.
Inform patients of their rights and responsibilities.
Maintain privacy and confidentiality.
Work independently and collaboratively with health center members.
Provide cross-coverage support to other departmental functions, including greeting patients and operating automated queuing systems, as needed.
Provide excellent customer service to patients.

Desired Qualifications

Customer service experience in a health care setting.

Job Description

The Patient Service Specialist will be part of Central Registration and will serve as the primary contact for new and established patients and customers accessing services at the health center. Greets and welcomes patients and customers in a welcoming and professional manner.Registers patients with accuracy and efficiency, updates demographics, verifies insurance eligibility and collects co-pays. Informs patients of their patient rights and responsibilities. Maintains privacy and assures confidentiality at all times.Ability to work independently and collaboratively with other members of the health center, providing cross coverage support to other functions of the department, including greeting patients and operation of automated queuing systems, as needed. Provides overall excellent customer service to our patients.

Qualifications

High school diploma or equivalent, minimum of one year’s experience in a customer service related position, preferably in a health care setting. Knowledge of or the ability to learn computer systems. Good typing/keyboard skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Lowell Community Health Center

Community health center delivering primary care

Lowell Community Health Center provides primary care and related health services to about 50,000 residents of Greater Lowell, with OB-GYN, behavioral health, pharmacy, eye care, dental, lab and radiology through a partner hospital, all housed in one renovated facility. It treats patients regardless of ability to pay, funding 76% of its income from insurance reimbursements and fees, with the rest from grants and gifts. More than 90% of patients are low income and 46% speak a language other than English, and the center aims to reduce health disparities and improve well-being through culturally competent care. Its differentiators are offering comprehensive, integrated services under one roof without denying care due to financial barriers and a long-standing presence in the community.

Company size: 201-500
Company stage: Grant
Total funding: $500K
Headquarters: Lowell, MA
Founded: 1970

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